Staff was very nice…read more Problem is we got here at 2PM after calling and asking if there was a wait and was told there wasn't a long one. Waited 2 and a half hours to get called into room after being told it would be 45 minutes. Then waited an additional 45 min in the room before a doctor even walked in. If you need "urgent" care, I recommend a different place.

So unprofessional. Lost my specimen that was supposed to be sent to LabCorp. I called them to check…read morewhy my results say cancelled. They put me on hold for 20 minutes. Do not waste your time and money. You're better off going to your regular physician.

Very bad experience . Zero rating if I could put none First…read moreit was a long wait - we went there at noon and it was so crowded. They asked me to come back @3pm . Meanwhile one of the nurse or receptionist keep saying we should go see other specialist. When we came back at 3 , they refused to see me and didn't do anything except saying I should go to emergency room But they still charged me for a visit This is ridiculous I don't need to pay someone to tell me to go to emergency room

My wife was driven to this place yesterday, it was 3pm when they arrived. My wife had a bad cut on…read moreher head but there was a sign saying that the office will open back up at 4pm! If this is an urgent care center and shows hours of 8am to 8pm then are not open when needed, you might as well close your doors for good!

I've watched Hackettstown hospital evolve throughout the years from the 1970's until now…read more It's gone downhill. I'm sorry to be the one to point that out . Personally, in the year 2025, Hackettstown hospital is a great place to go to to die. That's about it. I've had several bad experiences with different nurses there. There is an ICU nurse in particular who I am absolutely horrified is involved in patient care at all. Outside of work, she drinks and drives and has a horrible drinking problem. The hospital should be monitoring her for alcohol use on the job. It's negligent that they just allow her to keep caring for patients. I wouldn't send the worst inmates in the state there, unless they were going there to die.

Just wanted to mention again like I did 10 years ago, my daughter came in for pain in her abdomen,…read moreand she was told by the emergency department. It was cramps come to find out. She had a ruptured appendix and she had to go to Morrison memorial for surgery. I'll never forget this.

Do NOT ever go to this office if you care about your health, well being, and mental sanity !…read more 1. The original doctor - dr sandhu has a ton of articles written about him on the internet and in local papers ( look them up - you will be in shock and awe ) 2. His son (who took over the practice) and the reason why they begged all their patients to stay went on a 2 month vacation from end of November until end of January ) AND did not staff the practice with any additional help. They literally have 1 doctor who is incredibly sketchy at best 3. They make appointments and keep you waiting for 2 hours past the appointment time and show no remorse stating that they only have 1 doctor 4. They are rude, disrespectful and do NOT care about you as a patient. 5. The office is filthy and dated I truly feel bad for the nurses in the office because they are stuck in an impossible situation with terrible employers !

Not an inviting solution for healthcare. The office staff is indifferent, the doctors are like a…read morerevolving door. Making an appointment when you live in Hackettstown, you actually have to confirm you want to come to the Hackettstown office, not go 13 miles out of your way to go to the Succasunna office for some reason. Go figure. I've called the office when they open and have been bounced to their other office location voicemail systems only to call back an hour later to be told that I called the wrong number. Something's fishy here. The parking lot is a disaster, while they are doing more expansion, they have their workmen parked directly on top of the disabled parking spaces. Never again guys.

The nurse practitioner that I saw (Leema Mathews) was wonderful. She spent more than 30 minutes…read morewith me, and was kind, respectful, and thorough. In addition to three tests (Flu, Covid, and Strep), which all came out negative, she checked my lungs, my lymph nodes, etc. etc. She took the time to explain (and print out) what things I had been doing that I should continue, what I should change (and why). She also wrote out a scrip for an anti-biotic, for me to use just in case the new treatments do not have any effect after two more days. She even sent a scrip to my regular pharmacy for some things that are available over the counter, in case that would help me to get them with prescription coverage. So, overall: a great experience while I was feeling pretty crummy. She was professional and empathic. Much more than at urgent care locations, such as Carbon Health. My new go to plan will be to avoid "urgent care" places and go to CVS minute clinics instead.

Just feeling a bit run down so on a whim I dropped into the CVS Minute Clinic for a quick…read morediagnostic. No waiting, step right in. Damn if it isn't COVID. A mild case but the big "19" indeed. Where did I shove my stash of masks? What previously agreed to holiday mirth will now be foregone with (almost) regrets? I can't say I'm that broken up about it. It's a Dickensian Christmas for me, sipping soup swaddled in some moth-eaten blanket. Is that Jacob Marley I hear jangling up the stairs. Humbug. Oh yeah CVS, they were swell. Five easy stars.

On Friday, I called to receptionist and told her that I need to change dressing on my head after…read moreoperation for a skin cancer. She asked me about insurance information and she told that I can come in next day . when I came on next day, on Saturday the receptionist and nurse practitioner, Aaron rejected to help me initially because they "don't have a surgical supply", and later when I told that I would bring surgical supply and and I have all discharge paperwork where it was indicated that could do it by myself, but because it's on the head, I could not do it. The nurse practitioner Aaron was not very compassion and he told that without order from the surgeon, he cannot change a dressing. As a physician by myself I would consider such behavior of medical staff and unprofessional. I told them that just yesterday I had similar services in another urgent care without any problems. They told me go back to them. I am planning to contact with is a board of medical examiners of state of New Jersey with a complaint for such treatment me as a patient.

Awful!!! I had an appt for 9:00 am and they called at 8:00 the night before with "no caller id" and…read moreleft a message saying oh well couldn't reach you, due to snow we are closing. Go to Flanders. WTF!! Very unprofessional.

We came here after 5:00 pm on a Saturday. My husband had chest discomfort. We thought it was just…read moreindigestion. We were taken in to see the doctor literally within 5 minutes. After examining my husband, the doctor told us he could either call an ambulance immediately or go to the emergency room at Good Samaritan which thankfully was only 2 blocks away. It turned out to our surprise he was having a heart attack. This doctor saved my husband's life!

They were quick. The NP that I saw was knowledgeable about my injury. The office was helpful. It's…read moreso great that they are open late. I had a kitchen injury and was happy to not have to go to the ER at 10 PM!

Took my son on a Sunday afternoon. We were taken in pretty quickly. We were told there were two…read morepeople ahead of us to see the doc but we were seen pretty quickly. The doctor was great. Very patient and really took his time reviewing everything with us.

Took my wife there today for testing Positive to Covid and not feeling well. Told by the girl at…read morethe front desk about an hour. Three hours later finally being seen by Rose Cimafranca, APN who after a 30 minute exam called in a medication for nausea and Nothing for covid. Atlantic group should be ashamed. ACS

Came here with my friend didnt wait long. She was seen by a lovely doctor named Terri. She ask her…read morequestions listened to her answers explained what was wrong with her. Told her what she was going to give her. Went out she said she just sent her prescription over to her pharmacy should ready when you get there. She said goodbye hope you feel better. We left I said to my friend next time your sick make sure you see her I then added I think I just found my new doctor

Omg. These folks were GREAT !! Dr Aron is an angel !! He was so empathetic and kind ! And knows…read morehis stuff !!! The staff as well was kind and helpful. Thank you. Cindy and Amira ! I would HIGHLY RECOMMEND THEM !!!! Took so much anxiety off my mind !!!! God bless you all. . Concetta B

Definitely recommend my provider was very professional and kind. I received very good care. I would…read morerecommend this place to anyone who needs medical care.

This was the worst urgent care experience I have ever had. I have visited this facility many times…read moreand usually received decent service. However, today's visit was especially disappointing. I waited over an hour in the waiting area, even though there were no other patients in the waiting room waiting. Perhaps there was one person being seen.  When I was finally called in, the assistant took my vitals, then the doctor entered the room. She didn't introduce herself (I later learned that her name is (Bernice Monroe )and kept asking if I had been wheezing. I responded negatively, and she briefly listened to my lungs and heart--about ten seconds. She then said she would prescribe a steroid, claiming it would treat the condition if it was allergies. I questioned this, clarifying that my symptoms didn't suggest allergies, and explained I'd been experiencing a chest cough and chest pain for several days. During this, she visibly yawned, looking tired rather than disinterested. I voiced my concerns about the steroid, noting there was no reason to prescribe it. I asked if she detected signs of pneumonia or bronchitis, and she responded no, but still planned to prescribe a steroid for allergies. She said if my symptoms worsened, possibly indicating bronchitis, it would treat that too--despite my clear statements to the contrary. I also pointed out she hadn't examined my ears, nose, or throat. She rolled her eyes and said, "oh, it's one of those days," before grabbing a tongue depressor. When I asked her to wear gloves, as she had requested me to open my mouth, she threw the depressor away, declared she was done, and left. I was so shocked by this lack of care that I told the waiting people they were about to be seen by a terrible doctor. This outburst was completely unlike me. I was just so outraged. I am at a loss for words about this whole experience. I am very disappointed because this location is quite convenient for me.