Shopping for my 1st Piano, I hit the jackpot with Drake at Piano Nation and a used 1995 Schimmel…read more114 Upright Piano they just happened to have on consignment which was both visually immaculate looking almost new, but also sounding fantastic at an affordable cost. Customer service from Drake was incredible before, during, and after the sale. I highly recommend asking for Drake at Piano Nation in Scottsdale.

The Piano Store in Scottsdale is the "creme de la creme" of piano stores. I have never seen such…read morebeautiful pianos from large grands to smaller uprights. All are polished and ready to fill your hearts and home with beautiful music. I recently had the opportunity to speak and work with Drake Brown whose knowledge of pianos is exceptional. He shared with me that they have the largest collection of Steinways in the US. Not only do they offer brand new pianos but also pre-owned. I was moving out of state and needed to put my piano on consignment which I did with The Piano Store. Unbelievable experience. Drake was extremely easy to work with in assisting me with this pain free process. I can't say enough about this piano showroom and Drake Brown. If you're in the market for a new or pre owned piano go directly to The Piano Store. I guarantee you there is no other store that has the selection and additional services in all of Arizona!! Please ask to speak to Drake Brown and enjoy the experience.

I have already made a comment on yelp about Monty's music. A few weeks ago my luthier I use for my…read more21 guitars and 7 bass's need their yearly string change and setup. I thought of Monty's, I called asked if he does setups and in a short response, yes, asked how much if I bring in my strings, and he got weird same price, strings, no strings, real short and a little upset about asking more than one question. I know how to set up guitars, just too lazy. I will save money this way.

We've been here several times in need of items for different kids and their different instruments…read more(guitar, percussion, piano). The staff have been very friendly and helpful. They've had what we needed and for a good price!

This is the friendliest music store I've ever been to. The older gentleman, Roy, is very easygoing…read moreand quick to offer help with a smile and advice, and knows where everything is in the store blindfolded, but will let you look on your own if you prefer too. The store is packed with any genre of sheet music and books (and TAB form) for every instrument you can imagine (banjo, dulcimer, mandolin, vocals, guitar, piano, brass instruments, woodwinds, etc all of them). They sell accessories such as guitar strings, tuners, straps, picks, music stands, and some acoustic guitars and banjos as well. Vinyl records and small musical gifts line the walls, it's so fun to explore and each time you visit you'll find something new, as there's so much selection. If there is something they don't have in stock, they will order it for you. The vibe is very relaxed and they are never pushy, you can look around for 30 min alone exploring if you want and just ask if you need anything. Love this place and can't recommend it enough, it's also a vintage store with history dating back to the 1950's so it has such cute charm and decor, it's an experience that online shopping can't give. I now purchase all my sheet music and guitar accessories from Central Music, support local!

My daughter started violin lessons with a new teacher and her $80 instrument from Amazon was not…read morecutting it. He sent us to Central Music to rent a smaller, better instrument. We had three choices and price points, and I selected the "student" one which was the least expensive, and wow, this instrument sounds so much better and is in great shape! We were in and out of the shop in 20 minutes. The salesperson helping us was knowledgeable and friendly and we were able to find the accessories we needed as well (shoulder rest sponge and rosin). She's been playing it for 3 months with no issues and it doesn't go out of tune quickly like her cheap one. Billing is automatic and easy, with no mistakes. Such a great experience - we'll definitely be back when it's time to upgrade to the next one!

Performance above others. Kind, personable, focused staff & owner. Overheard owner talking to a…read morecouple as another potential buyers. Josh has a style that seems honest, far from pushy, very knowledgeable & was able to direct questions to concise answers. When the new staff brought him to me, he was really able to help focus on main aspects of decision making, an organized mind that tunes in on the customer because he's listening, experienced & probably intuitive. His style is respectful & calm, a sonata in his element. Also, the new young delightful employee has a great role model & mentor in Josh. The showroom is beautiful, with a great variety. The delivery crew was polite, efficient & communicated clearly & personably. Excellent experience all the way. Thrilled with decision, knowledgable & thoughtful experts & the piano.

I purchased our families first grand piano from Jeremy at The Grand Piano Store and I can't say…read moreenough about the amazing experience we had! When we started we didn't even know what we wanted and Jeremy did an amazing job helping us navigate this decision and ensuring we got what we wanted in a price range that worked for our budget. There are many piano stores between where I live in the Phoenix Valley and The Grand Piano Store but I am confident that the buying experience we had and the value we got couldn't be matched anywhere!

PIANOMANSAINT was excellent. Arrived before the time slot (and did email me he may be within the…read morehour prior to appointment based on prior appointments finished). He reviewed my keyboard and advised best tuning adjustments as I had not tuned my piano for over 20 years. Saint completed this task with flying colors. Loved hearing my tuned piano played by Saint as he plays beautifully! I will definitely be adding his services for my piano annually and you should too

We reached out to Saint after reading reviews and we are happy we did! He came out and cleaned and…read moretuned our piano for us just like we requested online. The price was very fair for the time he was here and we are very happy with the job he did. One thing I will say is his level of communications is better than just about every other person I have ever worked with! The entire process was so easy from the online scheduling to him keeping us in the loop of his arrival time and even sending a link for us to track his progress to our home! It was amazing! He was personable and enjoyable to talk with while he was cleaning! He even brought our dog a tennis ball and made his day! I am glad we found him and I will do my best to recommend him to everyone that we know that is in need of having a piano tuned. Thank you sir for getting our piano sounding great again.

They don't communicate well. They don't ever answer the phone. Had to threat to leave a bad review…read moreto get a refund for billing after we returned a piano.

My First Piano is great! We worked with Micah and he was so patient and helped us to find the…read moreperfect piano in our budget. Their Gilbert location is so beautiful! Check this place out first when purchasing a piano!

Matthew is an incredibly kind and patient human who ended up waiving any service fee due to the…read moreproblem being as simple as cleaning my guitar pots. I will be returning to this place when in need of any instrument / amp repair!

I was looking for more guitar oriented store. It had selection of string instruments and…read morekeyboards. Guitars hanging high up on wall. Small section of guitar music

They took advantage of the situation and severely under paid for the grand piano while subsequently…read moreselling it at 8 times what they paid for it. I don't have an issue with them making money, but not at someone's expense because they have to move in short notice.

I would recommend steering clear of this store! Google told me they sold Yamaha pianos, and I…read morewalked in last week to inquire about one. I was told by an older tall man who greeted me that "they stopped carrying Yamaha pianos about a year ago because Steinway wanted them to drop other piano Brands." He asked me why I wanted a Yamaha and I said "because I like the way they sound." His flippant reply? "Oh, you like those production line pianos - eh?" What a pompous arrogant ass. I turned on my heels and said Good Day, Sir, and as I was exiting the store, he yelled after me "we have a used Yamaha grand piano for sale." That's a sale that he lost.

Hands down the BEST experience I've ever had shopping for pianos. I was an avid player when I was…read moreyounger but lots of moves and just life in general kept me from playing much. As such, I'm no longer confident about my playing skills. Combined with my severe carpal tunnel, I just don't get to play much in general even more, even though I own a piano. But Bob, the manager on duty, was SO NICE! He wasn't pushy and was super accommodating. To me, while sound is important, the most important thing was making sure I could find a piano that was easier on my hands and fingers to make sure I could keep playing despite the ever-present hand and wrist pain I have. He helped me find the exact acoustic piano I needed for my lifestyle and budget and even taught me about things that had changed since the last time I went shopping for pianos years ago! I am confident that I'll be back to purchase the piano I found today. When asked upfront, I even clearly stated I wasn't going to purchase for a few months. And it didn't matter! He took the time to show me around the store and the pianos specifically that would help me keep playing and teach my son. Thanks, Bob and Southwest Pianos!!! You made my day! I'll never recommend anyone else!

They do not respond to requests to sell/consign a piano. They say they received the information and…read morewill reply, but they don't. They should have the courtesy to say they are not interested.

Benjamin is great! Seriously he's so patient, personable, has the cutest kitty cat mascot ever, and…read moreis so accommodating ! I've only been to a lesson once and then have missed 2 due to being sick !! Boo!! BUT I'm so looking forward to my lesson on 8/1/2024 at 2pm!!

Ben is great!! He has so much patience with my 10 year old who is learning the guitar. Responsive…read moreand well versed in music theory and knowledgeable about the development of children's music abilities. Would recommend!