I purchased a piano from Stilwell, based solely on the online description and video, and honestly,…read morejust PRAYED it wasn't a scam! It's not! They allowed me to make an offer; worked with me on my price range; and the delivery was pretty good too (they contract deliveries with other companies.) I don't dream of owning "things," typically, but it has been my long-time dream to own a grand piano, and Stilwell made that happen for us!

One word - exquisite…read more I've been playing my whole life and I'm an actively gigging musician. I grew up with a baby grand in my home and planned to purchase my own instrument when I grew up. That day finally came a few years ago at Stilwell Pianos. Acoustic pianos are incredibly complex analog instruments that are sensitive to changes in temperature, moisture, and numerous other factors. Because of this, it's impossible to pick a piano just by brand and model if you're specific about the action (touch) and intonation (sound). For experienced players, you have to play it to know if it's the one. I went to several stores in town. Most were staffed with pushy sales guys trying to land a Steinway sale using every trick in the book to create urgency and assume the sale. This bullshit doesn't fly with me and ruins the journey. I first visited Stilwell at their old location. Michael introduced himself, inquired what I was looking for, and let me explore on my own. No tactics, no pressure selling, etc. It took probably 4 trips over 6ish months before he had the right inventory for what I wanted. The buying process was straightforward from there and they used Max Piano Moving (best guys in town) for transport. Whether you're a seasoned professional or looking for your child's first piano, can't recommend these guys enough.

Shopping for my 1st Piano, I hit the jackpot with Drake at Piano Nation and a used 1995 Schimmel…read more114 Upright Piano they just happened to have on consignment which was both visually immaculate looking almost new, but also sounding fantastic at an affordable cost. Customer service from Drake was incredible before, during, and after the sale. I highly recommend asking for Drake at Piano Nation in Scottsdale.

The Piano Store in Scottsdale is the "creme de la creme" of piano stores. I have never seen such…read morebeautiful pianos from large grands to smaller uprights. All are polished and ready to fill your hearts and home with beautiful music. I recently had the opportunity to speak and work with Drake Brown whose knowledge of pianos is exceptional. He shared with me that they have the largest collection of Steinways in the US. Not only do they offer brand new pianos but also pre-owned. I was moving out of state and needed to put my piano on consignment which I did with The Piano Store. Unbelievable experience. Drake was extremely easy to work with in assisting me with this pain free process. I can't say enough about this piano showroom and Drake Brown. If you're in the market for a new or pre owned piano go directly to The Piano Store. I guarantee you there is no other store that has the selection and additional services in all of Arizona!! Please ask to speak to Drake Brown and enjoy the experience.

Hands down the BEST experience I've ever had shopping for pianos. I was an avid player when I was…read moreyounger but lots of moves and just life in general kept me from playing much. As such, I'm no longer confident about my playing skills. Combined with my severe carpal tunnel, I just don't get to play much in general even more, even though I own a piano. But Bob, the manager on duty, was SO NICE! He wasn't pushy and was super accommodating. To me, while sound is important, the most important thing was making sure I could find a piano that was easier on my hands and fingers to make sure I could keep playing despite the ever-present hand and wrist pain I have. He helped me find the exact acoustic piano I needed for my lifestyle and budget and even taught me about things that had changed since the last time I went shopping for pianos years ago! I am confident that I'll be back to purchase the piano I found today. When asked upfront, I even clearly stated I wasn't going to purchase for a few months. And it didn't matter! He took the time to show me around the store and the pianos specifically that would help me keep playing and teach my son. Thanks, Bob and Southwest Pianos!!! You made my day! I'll never recommend anyone else!

They do not respond to requests to sell/consign a piano. They say they received the information and…read morewill reply, but they don't. They should have the courtesy to say they are not interested.

Wow! This company has it TOGETHER! Excellent customer service from start to finish. Not only did I…read moreget a courtesy reminder call from the office regarding the appointment, the technician (Mark) called me to let me know he was on the way! Once here, he took the time to do the tuning just right, and even cleaned the interior components. You don't find such great service very often, these are my permanent piano guys!

Mark has been the tuner/technician of my Steinway grand piano for several years. He is a…read moremeticulous and careful worker who uses state of the art tuning technologies. Recently he addressed an issue with my piano's action and solved the problem quickly and affordably. His prices are low and the instrument always sounds glorious when he is finished. I highly recommend him for tuning, action regulation and voicing if you have a quality instrument.

My piano sounds beautiful every time someone from Innovative Pianoworks comes! I have had Tony…read morecoming out for the last 14 years. Sometimes it has been an associate of his. My piano always sounds perfect when they are done. BUT recently I had another tuner come out. My friend was getting their piano tuned and he had time to fit mine in. It was the holidays, my piano was overdue and my schedule was tight so I figured it would just be easier to use this other guy. I was wrong. It was not even close to the same quality. Honestly it just sounded flat and sad. Well, I just had Tony out to fix the prior "tuning" and once again my Baldwin sounds pristine, resonant, and beautiful! AND they are a 100% honest, family business. Which makes them even better to work with.

Tony came out to look at our newly inherited Steinway & Sons Grand Piano. He was helpful,…read morethoughtful and extremely professional. We will definitely use them again!

Mr father's piano had been moved to Arizona on placed on edge in the garage. Yikes. The staff…read morecarefully moved the piano into the house. It is working great. Thanks again for your patience with the project.

Great people, cool physical store, but false advertising. They have reviews on their website that…read morestate they are the best movers for stairs. They actually have a whole page talking about how stairs separate the boys from the men in the moving industry. In reality they won't even touch a move that involves stairs. When I called they said it was "too much for them to get into."

Fast, reliable and courteous. Everything one could ask for oh, very reasonable…read more..........................................

Hard to believe someone can COMPETENTLY move and setup a 6ft 700 pound piano by himself, BUT DANIEL…read moreCAN! perfect execution! Great communication, punctual

As a teacher, I have worked with Josh and the crew at Next Gen Pianos for a few years now. I am…read morealways happy to recommend this store to my students because I know they will receive excellent service. Next Gen Pianos goes above and beyond to answer any questions a customer may have-before during and after the purchase. They are a knowledgeable, honest company that offers quality pianos at a reasonable price. If you are in the market for a piano, be sure to stop by-you won't be disappointed.