I called and left a message regarding counseling. Their outgoing message indicated I would receive…read morea return phone call within 24 hours. I'm still waiting 2 weeks later. I won't hold my breath.

All I can say is ask them if they have ever been sued before and what the reason was. This place…read morewas terrible, borderline unethical the way I got treated as a patient and yes, I won my lawsuit. I would have left negative stars if it was an option, by the way. Perhaps they have re-staffed and become a better place that was more about helping people then taking them to the cleaners but I doubt it

-incredibly compassionate and resourceful-high level of confidence with their care from every…read moreaspect ... and every staff member!

I see Dr Christensen and have for over ten years. Over the years I have waited over an hour to see…read morehim after my appointment time. I have even had my appointment canceled the hour before it was to take place. I have never been late once. Today I showed up 8 minutes late and was greeted by a rather rude statement that my appointment was at 3:20. She had no sympathy and showed no concern. I would think a front desk person at a psychiatric office would have a little better professionalism. Or at least some understanding for a patient she knows suffers from sever depression. Nope! None. If there was another option I pull not go back into this office!

Dr. Jill is wonderful! If you are searching for a health care provider that specializes in mental…read morehealth look no further! I have been to several psychiatrists at which didn't help me. In a short period of time, Dr. Jill had me on the correct medication for depression and anxiety. She is kind, compassionate and respectful always makes sure I understand everything and never talks down to me. Her staff is also kind and responds in timely manner. I can't say enough good if I could give 10 stars I would. So grateful to Dr. Jill I have my life back!

I have been a patient of Dr Bank for over 20 years. I did not trust Psychiatrists initially, but…read moreher approach to listening to your problems, and how to best treat them medically and medicinally have been fantastic. I look at how I was when I started seeing her and how they are now is like night and day. Would highly recommend her to anyone needing help with mental health issues that may also require medicinal intervention (though not exclusively so).

Susan and I have been in the trenches together with my mental health over the past ten years…read more Through her medical wizardry, she has brought me back from the brink of suicide and insanity on multiple occasions. I'm a graduate of Northwestern University and was distraught over my outcomes with other psychiatrists. I felt like I didn't suffer through that school to be on disability. Susan is a breath of fresh air. While she isn't in-network with any insurance company, her prices are reasonable (she's worth every penny), and she will work with your insurance on things like getting your prescriptions covered, provide you with documentation if you have out-of-network coverage, and fill out any sort of job-related paperwork that may be needed. I think it's saying something that she keeps her patient population functioning so well that they can continue to see her, even in the rough times. Unlike so many other psychiatrists, to the best of my knowledge Susan doesn't have patients in long-term care facilities, nursing homes, or regularly in an inpatient setting. We're all contributing members of society and she keeps us that way. As psych patients, I believe that's the most we can ask for: to be indistinguishable from people without mental illness. Susan ensures just that. If there's one thing you should spend a little extra on, it's your health. Take my word for it. Make your mental health a priority with Susan Bank. You'll be happy you did!

Very knowledgeable doctor, Compassionate, sensitive to patients…read more I'm trusting him a lot. Especially, hoping to get rid all RXs on my retirement !!!!

If I could give zero stars I would but that is not an option. This guy is an absolute tool. I did…read morenot need to be assessed while at McLaren but they asked and said it was optional and I figured it would not hurt. I was wrong. This crook kept me for an additional day at the hospital because he said a Dr. had reported they heard me making statements indicating I was homicidal. I was not even suicidal much less homicidal. He was trying to railroad a mental health nurse to inpatient care because I guess maybe he was behind on his car payments. He asked me three times during the first interview what I did for a living. You think he would remember if someone told him they were a mental health RN but not this genius. I was in for pain and CMH did a mental health screen and cleared me. Then the NP later told me since Mark assessed me he could override the CMH recommendation. Of course they did not tell me this prior to seeing this liar. I will never step foot back in a McLaren as a patient. I will be going to Munson in Gaylord or Traverse city. I find it hard to believe this guy has so many good reviews, I question the veracity of these reviews. They cannot possibly be real. He provided substandard clinical performance with clearly questionable medical judgement and honesty to be frank. He was dismissive of my statements and he talked at me more than to me trying to build his BS case for homicidal ideation. He lacked professional conduct as his approach to medicine was highly questionable and unprofessional, he actually called me a liar when I denied homicidal ideation and told him he was a quack. He yelled it as the nurse was pulling the monitor away from my bed. His dismissive attitude and unprofessional conduct compromised the patient-physician relationship. It was all BAD, it is as simple as that. I honestly cannot say one good thing about him. I only saw him twice but he made and cancelled multiple appointments throughout the day and I saw him LATE. UNACCEPTABLE! Even my nurse said he was horrible. The NP that was caring for me overrode this MOMO's recommendation and I was discharged to home at the end of the second day on the trauma floor. I have patients on the behavioural health unit I work on tell me that ER nurses and doctors as well as psychiatrists and CMH screeners lie about what they say all the time, I was skeptical regarding this possibility but now I know this definitely happens. What is way more common though is the patients telling me that ER staff tell them they can either get out after 72 hours or they can leave whenever they want. Then once they get on the unit they find out the truth. This is exactly what happened to me. I was told I would leave the next day after a MRI was performed but this was not the case. This experience has made me change my specialty in nursing as I refuse to work for a behavioural health unit, I do not want to be any part of the broken mental health system in this country. You have been warned.

Dr. Rustagi is awesome. He makes sure to find out the facts and treat accordingly. He is patient…read moreand knows what he is doing. This office isn't on E. State Blvd though. It moved to Coliseum Blvd.