Requested an appointment at the last moment and was accommodated! The service is outstanding and…read morecommunication is clear. Allan is knowledgeable and competent. My vehicle was completed early and the entire transaction was flawless. If you are looking for trustworthy mechanical expertise; this hidden gem is in your backyard. The service station is clean, neat and welcoming. Everyone was friendly. Highly recommend.

I like this gas station, I always stop by this one in particular when I'm in the area.read more

We brought our car in for a major service, and Thanh was wonderful to work with. He was incredibly…read morefriendly, helpful, and easy to talk to, and he kept us updated throughout the process. He was also very prompt with communication and always quick to respond, which we really appreciated. The whole experience felt smooth and well taken care of. My husband and I both left saying how great Thanh was. Excellent service all around -- thank you, Thanh!

Long story short, Toyota Palo Alto management is SHADY. They will rob you and become frustrated…read morewhen you request answers of where their accountability is when you discover the truth. While I want to recognize Elmer, Erick, Ruben, Eric and Sadaf for being kind, sincere, and professional, my experience with the dealership's management was the complete opposite. The GM Shelly and GSM Lisa are thieves who refuse to take accountability for their mistakes that involuntarily cost you financial burden. When i pitched that both Toyota/myself should equally be responsible for the involuntary negative equity they put me in, Lisa fooled me for a second - told me that she understood where I was coming from viewing the entire situation only to present new manipulated numbers. When I questioned about allegedly meeting me halfway for errors they created from the start for not honoring their original agreement Lisa became overwhelming hostile. They did in fact "go halves on the negative equity" they caused me to carry, but then lowered my trade in offer & went and doubled my car price difference to make up for the negative equity to falsify the appearance of 50/50. It's all a manipulation, since they know you don't buy cars everyday, they know how to scam and steal. Which is exactly what they did to me, can and will do to you next. Mind you this is a woman owned business, knowing that women usually get taken advantage of, anyways, this is exactly what they dedicate themselves to do. Buyer beware, I can't recommend staying away from this shady place enough.

This Shell station usually isn't busy and offers plenty of space, which is convenient. However,…read moreit's quite disappointing that most of the pumps don't seem to work with the Shell App. If you rely on the app for payment or rewards, be prepared that you might not be able to use it here

Absolutely appalled by the treatment I received here. The worker at the register was incredibly…read morerude, grumpy, and acted as though doing his job was a massive inconvenience. Zero customer service skills, rude greetings, and major attitude. I will definitely be taking my business elsewhere.

I'll be honest--I don't fully understand everything that goes on behind the scenes when you bring…read moreyour car in for service. There are tools, diagnostics, mysterious car terms... it's a whole world. But what I do understand is good customer service--and Jason Serrano absolutely delivers. From the moment I checked in, Jason made the whole experience feel easy and stress-free. He has that rare ability to explain things in a way that makes you feel informed without overwhelmed (which, let's be real, is a gift when it comes to car stuff). He kept me updated, answered my questions with patience, and never once made me feel like I was asking something silly. It's not every day you leave a car service appointment feeling taken care of, but that's exactly what happened here. If you're like me and don't speak fluent "car," Jason is the person you want on your side. 10/10 would trust him with my car... even if I still don't fully know what he did under the hood.

I'm on my second Volvo but this service department guarantees I'll never buy a third. The lack of…read morecompetence and basic communication completely killed my trust in them. I brought my car in for a check engine light. It took them three days to diagnose it and they hit me with a $2000 bill to swap out two sensors. I actually asked if they checked for a real mechanical problem instead of just a bad sensor and they brushed me off and said they did. Literally one day later the check engine light came right back on. I brought the car back and it just sat there untouched for two days right before the weekend. No loaner car at all. I finally just pulled the car and took it to an independent mechanic. They found the actual root cause and fixed it for $400. The bad diagnosis was unacceptable but the communication was just embarrassing. They originally quoted me one day but kept it for five. I had to constantly chase them down for updates and only got one phone call back the whole time. I even complained to the dealership's General Manager and all I got from the service department after that was a single text message. Just an abysmal way to run a business.

I called to ask about a key replacement and gave all the information the customer service agent…read morerequested. They said to come by anytime that they could cut me a new key and re-program a fob. I said I didn't need the fob right now just the key. I drove to Toyota 101 and they said, no they can't cut the key. What a waste of time!!! Unsure why they told me they could provide a service they couldn't. Call any mobile auto locksmith and they will help you faster and for less money.

They had the part I needed , but they charged me list price when I was going through a repair shop…read more. They charged me $ 32.00 for a $ 15.00 dollar part

So I have been to this store several times. The manager Rafael is really helpful . Also have spoken…read moreto a few of the guys there, always kind and great customer service. José was another one of the people there that was extremely helpful. This store is great!

I bought new batteries for my car keys and had an employee there put them in, but the keys still…read moredidn't work. I brought the keys to a locksmith, and he said the batteries were not functional, put new ones in the keys and they worked. Not sure what is going on with the inventory and staff at this place but I wasted $21 on those batteries.

This was my second time buying a car (new 2026 Mazda3) from Stevens Creek Mazda, and we had a…read moreparticularly great experience with Derrik Lawrence this time around. He was respectful, efficient, and open to negotiation. Derrik did a great job breaking down the price and was transparent every step of the way, so we settled on a good price fairly quickly. He also went above and beyond to pick up our car from another dealer so we could close the deal and drive it off the lot the same day. Big thanks to Derrik, Casey (Sales Manager), and Sean (Finance Director) for making this whole process seamless -- we couldn't have asked for a better car purchasing experience. Would definitely be back!

Great experience buying a Miata. Shoutout to Gabi for helping and for all the help and going above…read moreand beyond!

Only reason I gave 2 stars is because of Rose. She was a wonderful salesperson to work with and she…read morereally puts care into her relationships with her clients. I was interested in leasing a tucson hyrbid limited for a long time, and when we finally came in to make the deal, we ultimately had to walk away. The sales manager was unwilling to negotiate even though I had a lower offer from another dealership. Was unwilling to match it. The sales manager was not very nice and had a very cold demeanor. I've never seen a sales manager actively deny a deal and deny their sales rep of their commission. Please read: DO YOUR RESEARCH! Talk to multiple dealerships!! I ended up getting an extremely good deal with Fremont Hyundai for the same car (same MSRP) for way less than what was offered in Mountain View. At the end of the day, the salesperson could be the friendliest person on the planet but they don't control the actual structure of a deal. The sales manager's only looking out for the dealership, not the client. So, do your research and do what's best FOR YOU even if that means walking away and going somewhere else.

Purchased a car last week and it couldn't have been easier. I worked with Maverick and Paris. I…read moreanticipated it was going to be a much more difficult process based on all the dealership horror stories I've heard. But this location does not try to upsell you on anything you don't want and was open to negotiations. I was also surprised by the selection of cars, given the location. But Hyundai has several of the top floors of the parking garage reserved for available cars. Would definitely recommend this location to anyone looking for a Hyundai.