So I have been to this store several times. [[HIGHLIGHT]]The manager Rafael is really helpful[[ENDHIGHLIGHT]] . [[HIGHLIGHT]]Also have spoken to a few of the guys there, always kind and great customer service.[[ENDHIGHLIGHT]] José was another one of the people there that was extremely helpful. This store is great! read more

[[HIGHLIGHT]]Found my self with a dead battery outside after making a purchase at their store a few days before. Thought I was lucky to be where I was but the guy said they couldn't help me. Only suggested that there are items I could buy to help myself.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Didn't even say anything like, "hey, If you would like to buy the jumper cables I could offer to jump your car, I just dont have any myself and we cant just open up a package". More like, "we don't have anything you can use without buying it and good luck figuring it out after".[[ENDHIGHLIGHT]] On their website they offer to check, recycle and charge your battery. [[HIGHLIGHT]]There was no one else in the store. The phone wasn't ringing. Wasn't doing anything at all when I walked in.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]If someone walked in to my work, not anything to do with cars, and I could offer help or at least ask someone else there if they could, I totally have and would. Chivalry is dead.[[ENDHIGHLIGHT]] :( read more

I bought new batteries for my car keys and had an employee there put them in, but the keys still didn't work. I brought the keys to a locksmith, and he said the batteries were not functional, put new ones in the keys and they worked. Not sure what is going on with the inventory and staff at this place but I wasted $21 on those batteries. read more

[[HIGHLIGHT]]Extremely rude and lazy employee.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Went to buy wiper blades and employee refused to give me a part number to make it easier for me to find it.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Just looked up the sizes and pointed me to the wipers telling me they're all the same, all I needed was the length of wiper and he said "I don't know what to tell you" when I insisted he give me a bosch part number.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Went to other employee Jose who actually did his job and helped me. Jose was very nice and helpful.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I told Jose what happened and the other useless employee yelled from across the counter "I helped you and gave you the info you needed, if you don't like it shop somewhere else" and there were several other customers listening to this.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I said I was going to complain to the manager and he said "go ahead, I'll call him myself" Basically too lazy to do his job and tells me to shop elsewhere when I complained.[[ENDHIGHLIGHT]] Avoid this location as they actually employ useless people with horrible attitudes. Never going there again. read more

Best service ever! I brought in my car because the battery was sketchy, but was under warranty. [[HIGHLIGHT]]Sophia, an employee, swapped out my old battery and installed a new one! Wow, thanks, Sophia![[ENDHIGHLIGHT]] read more

O'Reilly Auto Parts - Swapping out a battery - Auto Parts & Supplies Near Me - Mountain View, California

[[HIGHLIGHT]]Nice friendly and knowledgeable staff.[[ENDHIGHLIGHT]] I had issues with my car needing a jump start and they ran a diagnosis to help me determine whether the battery or alternator was faulty. They also ran an OBD scan and printed out the results. All at no charge! Also, this company offers military discount which is honorable. read more

Huge thank you to Charlie and Miguel at O'Reilly Auto Parts for helping my daughter replace her headlight! She stopped by unsure of what she needed, and both Charlie and Miguel were incredibly helpful, respectful, and patient. THANK YOU AGAIN. read more

I want to say to the guy that was working last night 9/3/2025 thank you so much for helping me with my 2012 Fiat 500 rear windshield wiper replacement that got the old part stuck and I couldn't get it off. [[HIGHLIGHT]]He was awesome! Thanks so much. He is the best.[[ENDHIGHLIGHT]] I always go there when I have any questions, or light goes off and they can do a diagnostic for free. I love that place. read more

[[HIGHLIGHT]]I've been coming to O'Reilly's for years and it can be a hit and miss with customer service[[ENDHIGHLIGHT]] but today [[HIGHLIGHT]]Sophia went above and beyond, she was super helpful and best customer service I've ever received at a O'Reilly's.[[ENDHIGHLIGHT]] Great service read more

Untimely service. [[HIGHLIGHT]]Manager effs off leaving one associate to deal with a massive line of people.[[ENDHIGHLIGHT]] No paper funnels for oil. Overpriced, inconvenient, and not customer centric. Avoid this location. read more

I will never return to this place. [[HIGHLIGHT]]Their customer service is terrible, with a rude attitude from their manager.[[ENDHIGHLIGHT]] I believe there are other auto parts stores that truly appreciate their customers. I definitely do not recommend this place. read more

I was in need of parts and called this location. The guy on the phone was knowledgeable and helped me look up the parts. They didn't have them in stock but quickly looked up the nearest store that did. He gave me the part numbers over the phone so I could help locate the parts at the second store. Excellent customer service. read more

The guys there very road never don't spend your time there I bought something and they say only the manager can help you with your part read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Mountain View, California

I like oreilly bc they'll run a diagnostic for a check engine light for free. Otherwise the people who work there are cool, but the range of knowledge is pretty large. Some know what they're talking about and some only know very basic things about cars. It's not a taller so I understand though. read more

10/22/22 around 2:20p or so, I was referred to this branch from another O Reilly store near BMW on Grant St/ElCamino because a brake lite for my Navigator I asked for to buy was out of stock. Andrew helped me quick and easy. The only thing To watch out for is a one way parking lot and traffic lights and autos are not syncing well. You can sit and wait longer than 2 minutes if you do not use a traffic light intersection like I did! I will come back to this store again in the near future. Thank you, Andrew read more

O' is my goto place for most auto parts. The one on El Cam in MV is great. Clean and with knowledgeable staff. I'm giving only 4 starts since I had to return an item twice in order to get the right fit. The El Cam store is great for general auto needs, but be careful if you have special parts. Staff is helpful though. read more

I was sold the wrong battery for my key swab. The O'Reilly employee insisted it was correct and it was not. I went to the volkeswagon dealer and thankfully they gave me the correct one. read more

I went in looking for coolant for my car. I didn't know which type/brand to get. I asked Rafael for help and he was great. He was very honest and explained to me why my car needed a specific type of coolant vs the general kind. I've been hustled at other stores before so it was great to get honest input and help at this O'Reilly's. Really appreciate it Rafael. Thanks! read more

I purchased a new battery for my car here and was told by the associate that not only could they not install it, but I wouldn't be able to either, as my car had special security restrictions that would require a specialist to install it. Based on that information, I shelled out another $50 to have a professional install, and was then told there was no security restriction in place and I could have easily installed it myself. When I called O'Reilly's about this, I was told cars after 2015 have this security feature. My car is a 2012 and they had known that, and when they ran my car again through their database they did not see any red flags about installation for my vehicle. So I essentially wasted $50 based on faulty information from their associate. No offer to make it right with the customer. Skip these guys. read more

I didn't drive my Subaru for about 10 days and it appeared my battery had died. I called O'Reilly ahead of time and asked on Saturday afternoon if they had a battery for my car and if they could install it. They said they had my battery and could install it. The next the day, I went to O'Reilly. At O'Reilly's, I was told they had my battery ($249), but that they couldn't install it per their computer system. I wasn't planning or prepared on doing the removal and installation myself, so I asked if they could test the battery. They tested the battery and determined the battery wasn't dead, but just need a charge. They said they could charge my battery, however, I had to remove the battery myself. While I appreciated this free service to test my battery, I wish their information was correct about being able to install a new battery when I called. read more

Very helpful staff at this location. Needed wiper blades for my car with a recent storm. Haven't changed them in a while and was not sure of what I needed. The staff was able to determine which wiper blades were the best for my car and they weren't even the most expensive brand! They collaborated together and were able to explain to me the various aspects of what the brands were able to do for my needs. read more

I personally take care of my small fleet of cars by doing my own preventative maintenance on all of them to make sure they are safe and reliable and can pass the California Emissions on a regular basis. I had been using the O'Reilly Auto Parks in Sunnyvale on El Camino but since I don't go that way on a regular basis and am trying to keep my carbon footprint a bit smaller I thought I would try the Mountain View Store. I was pleasantly surprised by the great service I received from both Assistant Managers Mario and Zack. Mario found all the WIX oil and air filters but they did not stock the crush oil drain gasket. Mario found one in San Jose and told me it would arrive after 4:00 P.M. truck delivery. I made my purchases and did some local shopping and returned right after 4:00 P.M. and saw my gasket attached to an order form while waiting in line. One day stop shopping at it's best! Mario had gone for the day and Zack took wonderful care of making sure I got the O'Reilly discount card credit for my purchases. Great service from both Mario and Zack! Highly recommend and will return again! read more

O'Reilly Auto Parts - O'Reilly Auto Parts Mountain View Store. - Auto Parts & Supplies Near Me - Mountain View, California

If i could give this place a 0 I would! I called for in a simple part that was not stock which they promised would be later in the day, and after coming an hour later than the time they said the part was not here and promised it would be the following morning. Comes the following morning and they said the truck missed it but guaranteed later in the day. I cam the DAY AFTER just to give their slow employees some more time,after needing this part days ago. And of course still not here! read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Mountain View, California

Cue the song we all hear on the radio, "O, O, O, ohHhHh Reilly's AutoooOoo Parts." LOL.. I wish I was the girl that you can call on to help change a tire or perform a quick oil change, but I'm not. So for me, entering an auto parts store is complete foreign to me... O'Reilly Auto Parts really helped ease my Auto Parts Anxiety because they have educated associates to help answer any questions that you have about anything Auto. What also helps, is that the store is super organized and everything basic can be found from the aide titles. Great customer service with a lot of product selection, is what you will find at this O'Reilly's. read more

On Wed., I was called to let me know my order had arrived, but when I came in today to pick it up, there was a mix-up as it was returned. Luckily, Nick was the one who was helping me out today. He was genuinely apologetic and was able straightened it out, on point. Then, I remembered he helped me out with my battery three years ago. I've been coming back ever since, even for my husband's car. Great customer service every time! read more

I have no idea how Oreally has this guy Mario as a manager!!! how he became a manage? is a joke of manager I came to order parts for my customer car i asked him few times did you ordered he said yes now I'm here and guess what nop hi did not order it, Oreilly is a serious business how you guys have this kind of worke? I'm a busy serious business guy who has no time to play around unfortunately with this kind of guy wast time money and everythin To District Manager PLESA I NEED TO TALK YOU YOU THIS IS A SERIOUS PROBLEM CONTACT ME ASAP PLS read more

My car battery was having issues and I went to two other places before here to try to figure out what's wrong and the employees here were so helpful! They offered to come out and did a battery test right away. The next day, we needed a jumpstart so looked up reviews and if it had not been for the employees here, we woulda got one we didn't need. They offered great advice and let us know all their battery jump start things are charged. I'd definitely come here again and would recommend it to anyone. Especially when you don't even know what you need or are looking for. read more

Been here several times for 'odds and ends' for the car. They've always had what I needed in the size, or length, I needed it in. Friendly staff that I've never had an issue with. Always greeted from across the store as I enter! Thanks O'Rielly, be back soon! read more

Went to O'Reilly to get a new battery for my truck, and they wouldn't change it for me, "because of covid" ive gone multiple times before and theyve always been able to change it for me, then the guy working their told me well maybe if its not that hard to take out, then quickly retracted saying no, we r not doing it because covid.. he wasnt even wearing a mask properly it was under his chin. they wouldn't even help me carry it to my truck, im 8 months pregnant with a huge belly..horrible service.. smh read more

I went to o'reilly , i buy something overthere then i go to outside in the o'reilly parking i do something over there then come out one employee .he said me you don't park your car here . Very rood read more

This morning this light came on my dashboard: "Check Oil At Next Fueling" so I figure that's code for"You need oil." I stopped immediately at this O'Reillys and waited to buy a bottle of oil. It's a lot more complicated....of course... Steven offered to come out to the car and check the oil level. I didn't even know where the oil stick came from! He opened the hood and checked the oil. He was so cheerful and all I could think about was standing out in the hot sun. Steven is amazing!!! If I owned O'Reillys, I would have Steven hold seminars for customer service to every single employee. There were a bunch of men behind the counter area and none wanted to be bothered this morning. I actually started to walk out but since I was there, I backtracked and waited in line. Even if they just greeted a customer, rather then sneer at them, this would go really far. Steven, you are wonderful! I really appreciated your help this morning. Thank you!!! read more

Stopped by for a new battery today. Called ahead and the lady on the phone was super professional and helpful! Me not knowing anything about cars asked if they could swap it out for me. She said no problem as long as the battery is easily accessible. Mario helped me out when I came in, swapped it out for me and replaced my missing terminal cover that I didn't know was missing! Thank you! read more

Tiny little parts store, but had what we needed on our recent stop here. We now drive one badass vehicle that needs babying and to be lovingly washed by us, no more sloppy car wash jobs. So we needed all the accutrements to be able to wash our new vehicle. We found a nice variety of pretty much everything you would need to clean the car, sponges, chamois, cleaning liquid, wax, polish, leather cleaners....everything. Did the trick for us. We'd come back if we needed some more car stuff. read more

Went in to get some new windshield wipers. Not much of a car expert, but the guy at the counter (Nick) was very helpful. Even while helping other customers, he was able to give me a recommendation at a good price and even offered to install them for me. Whole trip took like 10 minutes, thanks so much for the help. read more

Worst customer service. Employees are lazy. I've tried going here multiple times to give used oil but they kept on saying that there container is full. Everytime!!? Same thing when i went here to get my batteries checked, they said nobody's available to help me even though they have employees inside the store. read more

I needed a new battery and had troubles getting the old one out and the new one in. I was shocked when Gregory asked to help. He came out to meet me and solved my problem in no time at all. Now I have been going to this location for 5 years. I regularly buy things for my 2 cars. This time I got a battery at a different store but I still got help. I strongly encourage people to shop at this location and ask for Gregory. He is great. I really want to support this store and Gregory! read more

Used to be my go-to place for oil, filters, batteries, and such. However after my encounter with one of the laziest people I've ever met, I'm sticking to the O'Reillys down on grant. All I wanted was an exhaust gasket to finish my exhaust install. I even came in with the gasket that I was replacing to avoid grabbing the wrong one. After telling the Stoner looking counter kid that it wasn't an OEM gasket he responded with: "You won't find this gasket at any O'Reillys because it's not the OEM size for your car" ... So I asked if I could see their gaskets and see if any of them were the same diameter as the one I brought in the guy replied with "ugh.. Well they're all in a box in the back." And made it clear that he wasn't willing to help me at all. Instead of wasting my time arguing with this kid I drove to the O'Reillys on grant and it probably took the guy there about a minute and a half to come back out from the back with 3 different gaskets that were the same diameter as the one I needed. This place is where those "oh you're looking for coolant? What year, make, and model is your car? And is it an automatic or manual?" Memes come from. read more

They went above and beyond to help me, even to the point of doing research on an issue my car was having and calling me later to make sure I was safe! read more

I came in to get a car battery changed for my 2015 Toyota Corolla. None of the employees were too excited about this. They told me that they do not change the battery. The worker who tested my battery told me he would personally do it for 20 or 30 dollars. Note that this isn't O'Rielly's fee, it's his personal fee. Why would I buy my battery from here when their competitors will change it for free? read more

I went by there today and I had a Super Worker named Chase who helped me purchase the correct headlight bulb out in my Charger and he even installed it for me taking up 20 minutes because the cap closer for the bulb was difficult to put on verses taking it off was easy twist and snap off but challenging to twist back on. He was very patient and so helpful. 5 Stars for dude for being a Super Worker there at O'Reilly!! read more