Excellent moving company, took great care of all my things, with amazing communication through out the whole process. Can't recommend them enough. read more

My husband and I feel like we dodged a bullet with this one... We set up an appointment with RJ Burton Relocation Services last week. Their representative was supposed to come to our home and storage at 2:00 PM today and provide us with an estimate. My husband cleared out his schedule for this. My husband got a call from the owner - Richard Burton at 10:30 AM this morning. He was asking if we were told by other movers how many lbs. our belongings weight. (Isn't it his job to determine that?) He gave us "an approximate" estimate and asked us to... (Drums, please) COMMIT to it. (Yes, he used the word "commit.") Naturally, my husband refused to commit to anything over the phone. Mr. Burton then informed us that he's very busy and has other clients to assist. He mentioned that he "doesn't want to twist our arms," but needs a commitment before visiting our place for an estimate. Again - my husband refused to agree to those terms. So Mr. Burton agreed to honor his 2:00 PM appointment. And so we waited... 2:00 PM - No one showed up. 2:15 PM - There's still no one. 2:20 PM - We start calling RJ Burton Relocation Services' phone number. Nobody picks up. We try several times. And there's no response. 2:22 PM - We call them from our home phone number (which they don't know) and someone picks up immediately. Eventually the owner said that he isn't coming to give us an estimate after all. He insists on a commitment from us before he visits. My question is: how does one commit to an approximate estimate for moving without knowing if it includes the following things? Elevator Carry Flight Charge Linehaul Charge Wrapping furniture with reusable blankets & tape (yes, some companies charge you for that.) Transportation Charge Fuel Surcharge Auxiliary Service Storage-in-Transit Warehouse Handling I think the owner had us mistaken for people who are moving for the first time in their lives... Luckily we found another company that we're going to use. So we won't have to deal with Mr. Burton's unprofessionalism and attitude problem. I suggest that you do the same. read more

I rarely write reviews, but have been so impressed with RJ Burton movers for a stressful move situation that I really want to give a shout out to Richard and his team. I first put in an online moving inquiry back in late February 2014 - after our house sold. It was late on a Tuesday or Wednesday night (like 7:30-8pm). The request goes out to multiple moving companies - but Richard called me within minutes of receiving my inquiry to introduce, and set up a time to do a walk through and give an estimate. Its important to note - that it was still at least 4-5 business days before I heard from any of the other moving companies (at least over the phone). We set up a time, and Richard was there right on time, did our walk through, talked logistics, was personable and gave me my moving quote. Mind you I received a couple of other quotes from other companies who also did a walk thru and were cheaper, I was still really impressed with RJ Burton's customer service. As the date neared, I had tentatively scheduled with another company due to cost -- and emailed Richard to let him know. But after doing some research on the BBB (and other sites) discovered that the company I selected had a pretty spotty record. After discussing Richard that cost was a main issue for me - we agreed on a revised price, and set up a date and time just a few days prior to my move. His team arrived at the house right on time (again), were professional, courteous, laid down protective matting through the house and were in and out of our 1,800 sq ft 4-bedroom house in about 3.5 hours. They had all of our moving paperwork squared away and showed up today in our new location (500 miles away from Seattle) bright and early at 7:30am as they told us they would. Moving can be stressful, but I have to say - this company made it about as stress-free as can be. Thanks guys - really happy with my move! read more

I used this company because my daughter had recently used them. I was moving my belongings from my storage unit to a new home and based on my conversations with the owner, he indicated I would need 2 trucks and 4 employees to assist with my move. I had multiple conversations with him prior to the move including the morning of my move. When I met them at my storage unit, they had rented one truck and the only movers were the owner and one other employee. I was given numerous excuses as to why no one else showed up. At one point, I was informed we would be lucky to all my stuff moved in one day!!! Eventually I had to rent a truck from the storage facility and hire 2 additional employees from Labor Ready (they were awesome) and we did get it done in under 6 hours. The biggest issue I had was I was made to feel that it was my problem to resolve how we were going to get everything done. I did ask if I was going to get a discount and was told. They were also hesitant to put my 2 beds together which shocked me. I was getting ready to as them if they were actually a MOVING company. I would never use them again or recommend them to anyone. read more

Terrible. Ripped us off, broke tons of things, reimbursed nothing. Left screws all over my toddler's floor too. I found him chewing on one.

Best move ever. No complaints. Showed up early. Worked through the day. Great communication. No bumps, scratches, or accidents. Very pleased with the service & performance. Highly recommend. read more

This review has 2 parts, moving and storage. The movers did a good job and were very helpful, that's why I gave 2 stars, it would have been 1 if just rating the storage service. I had Richard store a dining room set that he was going to be delivered to family within Washington. It was supposed to be delivered by Jan 2014, they keep delayed the delivery but he was still charging for storage... even though he failed to provide the service, to me this is bad business and another moving company rip off story. I would not use this company again as I don't think they are very ethical. read more

Late review - for May. We were remodeling and had to move the contents of our study, kitchen, dining room, living room and entertainment room into the garage and some upstairs to other rooms. We had to be done by Monday morning for the remodel to start on time. I called on Tuesday because we hadn't made as much progress on our own as we'd hoped. Since they already had other moves scheduled for that weekend, they had a 4 hr window available on Saturday. I did a walk through (on the phone) and listed all the appliances, furniture, etc. room by room. They calculated the weight and gave me an estimate on the phone. Normally if I'd had time, I'd have them come by. But we really needed someone that weekend, and the cost seemed reasonable for 4 hrs of work. We have also moved often enough to know a fair price. Also, our friends had recommended this company as "fair" in pricing and conscientious in work. Two large guys showed up with a truck, packing materials and dish packs right on time and started right away. No breaks, no wasteful chitchat. They asked where each item would go, divided the garage by room so it would be kitchen items accessible first. They had to unscrew the fridge doors to make it fit and re-screwed them - since we wanted it running in the garage. In 3.5 hrs they were done, cleaned up all the mats they had placed down, added the cost of packing materials to the total and that was it. When I unpacked the kitchen items, everything was well marked before I opened the box I knew what was inside, nothing was broken and all the glassware was well padded. I'd definitely recommend them for local moves. Their prices are fair and their moving guys professional - they know what they're doing. read more

RJ Burton Relocation Services did an excellent job moving our family across the country, I really can't recommend them enough. We have several fragile and valuable artifacts that I was really nervous about moving but Richard with RJ Burton's took the time and care to crate all of my art pieces and carefully packed the rest of my belongings. When the truck arrived in our new home and we started unpacking, not a single piece of mine was broken or damaged. It all arrived perfectly! Richard was a pleasure to work with and all of RJ's employee's were friendly and very helpful. They arrived on time, ready to work and stayed until the job was done. We had a great experience and i highly recommend RJ Burton for your moving needs! read more

Prior to our recent move from Washington State to Alabama, we were scammed by an unscrupulous moving company called Colonial Van Lines. They kept changing the pickup date and adding more charges, so we eventually had to cancel our contract with them. That left us with very little time to move out before closing. In spite of being in the busiest moving season of the year, Richard Burton agreed to step in at the last minute, iPad in hand, with years of experience and an amazing crew of professional packers. He charged exactly what he said he would, showed up when we needed him, and even had us packed up and moved out with two days to spare. Richard kept our belongings stored in a secure, dry place until we obtained a new address; and then everything was delivered by Stevens Van Lines in great shape. Even grandma's china sugar bowl arrived in perfect condition - with every single grain of sugar still inside. We are in our seventies, and there is no way we could have accomplished this long-distance move without Richard and his extremely skilled crew. They are truly a class act. read more

Moving is a stressful experience, no doubt about that. One have to take care of many things and this sometimes have to be done in the same time, which is difficult to do. Anyway i want to say i liked the service i got from this company, and the fast response they gave, for me fast communication is half of the good service, the rest went well as well, they came on time and didn't waste time moving the stuff we asked them to move and the overall experience was very good. read more

My wife and I went to pick up furniture on 5/12/14 (after the business cancelled a trip they told us they would make) to pick up furniture that her parents stored for us. We arrived from a 2.5hr drive at noon and the owner, Richard Burton, said he was on his way out for meetings and wouldn't be back. I explained we borrowed a truck and drove 2.5 hours and he said sorry, we should have called to schedule a pickup time. Yet, the website says business hours open until 5pm and speaks about how furniture will be ready anytime. He would not work with us and told us to come back tomorrow. Poor customer service. read more

Moving with Richard Burton was a total nightmare. He is one of the most dishonest people we have ever had the misfortune to deal with. Before we signed the contract, we asked him if the pick-up and delivery dates were firm, because we had a very small window. We needed all our belongings picked up on Wed. Aug. 26th as the cleaners were coming on Thursday 8/27and the house was closing on Friday 8/28. He assured us that the pick-up and delivery dates were firm and said he never double-books. His crew showed up late on pick-up date and said they were late because they were double-booked. They brought a truck that was too small and could not fit all the belongings. They had to return the next day for the rest. Because of this, they only delivered about 80% of our belongings on the delivery date, 8/28. Then, Richard Burton refused to deliver the rest without many additional fees. He said we had "added items" which was completely untrue. We made it clear that the house was closing and that everything had to be moved out. He then emailed us a hand-scribbled "change order" with over $350.00 worth of additional charges that were not on the original contract. We had to go to Stevens Van Lines, who told us not to sign the "change order" and agreed that delivery of ALL the furniture was part of the original contract. The supervisor at Stevens said that Richard Burton had no right to make additional charges in order to complete the move. She spoke with him and said he was extremely difficult with her as well. Stevens finally forced Richard Burton to deliver the rest of our belongings 5 WEEKS AFTER THE DELIVERY DATE ON OUR CONTRACT. We did not get the rest of our belongings until October 2. Richard Burton was rude, obnoxious and dishonest throughout this entire process. read more