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    RJ Fitness

    5.0 (2 reviews)
    Closed Closed

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    Personal training

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    4 years ago

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    Planet Fitness

    Planet Fitness

    3.2
    (58 reviews)
    1.6 km

    today they had real good music on, not too loud. some oldies and pop :) so cool!!! some days the…read moremusic is way too loud and obnoxious music is being played. WAY TO GO PLANET FITNESS!! LOVE THE MUSIC! JUST THE RIGHT VOLUME TOO!

    If you sign up here, pray that you never have to deal with the manager or try to cancel your…read moremembership. To be completely fair, the gym itself is nice and clean, and when I initially signed up, the staff was very welcoming. However, the manager at this Lake Forest location is absolutely horrible, unprofessional, and arrogant. I moved away and needed a closer gym, so I followed their policy and sent both an email and a physical letter to cancel my membership. Instead of processing it, they ignored it. When the renewal period came around, they hit my account with both the monthly fee AND the annual membership fee! Trying to fix this was a nightmare. I called their hotline and was left sitting on hold for an entire hour. Frustrated, I finally drove down to the gym in person. The front desk girl was actually very nice. She successfully canceled the membership and explicitly told me that the manager does have the power to issue the refund, but he was currently on a call. It turns out the manager was standing right outside the gym making a personal call. Even though he looked right at me and clearly saw me waiting, he made me stand there for 15 minutes while he finished his casual chat. When he finally walked back inside, he flat-out refused to give me a single dime back--even though I haven't stepped foot in the gym since the day I submitted my cancellation request. He didn't even have a valid reason; he just acted like "this is how it is, and nothing is going to happen to me." He was incredibly rude and dismissive. When I asked him how I could escalate the issue to higher management, he sneered and literally said, "I am the highest management and no one is above me!" The sheer arrogance and lack of customer service from this guy is unbelievable. He had the full authority to do the right thing and fix their billing mistake, but chose to power-trip instead. Planet Fitness corporate needs to look into who they have running this branch. Stay away from this location if you value your money and your sanity.

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    RJ Fitness - healthtrainers - Updated August 2026

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