Since the purchase of our 2013 Volvo XC60, our service experiences have been horrible at the…read moredealership so we decided to give Southwest Automotive a try based on other reviews. Hands down, best service experience I've had in a long time. I had the first appointment of the day and happen to show up 10 mins early. They immediately greeted me and got to work on my car. They first do a diagnostic test and inspection of the car, then suggest based on Volvo recommendations as well as what the service technician sees while inspecting. I was then thoroughly explained each item that needed attention and time frame associated with fixing. It was the first time in a long time that I left a car shop feeling good about everything. I will absolutely bring my vehicle back here and recommend them to anyone with a Volvo.

Great service for Volvo car owners, reasonable prices, excellent customer service. They have been…read morein the same location for over 20 years very easy to find in Richmond Ave. Highly recommend if you drive a Volvo

If I could give less than 1 star, I would!!! whoever that curly headed a**hole was should be ran…read moreout of a job or business. I delivered parts that THEY ordered and this jerk couldn't even get the part off my car, didn't want to give his name or signature (which was required). Complete piece of garbage. I reported him to the parts company that they ordered from and the guy stated that they're not even supposed to be doing business with them "probably for this same reason" is what he said. GO FIGURE!!! Go get your own damn parts next time!

Nice works guys! They take their time to make sure that the work is done right the first time…read more I may go I for one thing, but William- the owner overlooks the entire vehicle to make sure that nothing else is missed for repair...while the car is there. I am grateful also that this location is not far from the house. Then they usually just call me when the car is ready. Thanks guys!

It's no wonder WHY Salah's Auto has a 5-star rating... they truly CARE about their customers…read more They're AMAZING! After bringing our vehicle to a different auto shop and getting a laundry list of issues with a hefty price tag, a friend told us to bring our vehicle to Salah's for his opinion. Did I mention that this was literally a DAY before we were leaving for a TX to NY road-trip??? Nothing like leaving things to the last minute, eh? I was ASTOUNDED that they brought our vehicle into a bay immediately upon arriving. I was further BLOWN AWAY when they had about 5+ guys stop what they were doing and all checking out our vehicle!! After the vehicle was looked over, Salah reported to us that he agreed with most of the items on the "laundry list", one item was unnecessary but also added that our vehicle needed new rear breaks and rotors. He BEAT the other estimate and then some... EVEN with adding on the rear breaks and rotors!! THABK YOU, THANK YOU, THANK YOU! Salah's Auto was able to get my vehicle fixed THAT DAY. We left it in the morning and was able to get it later that day! We can not say how much we appreciate Salah and his crew for helping us before our big road trip! It gave us such peace of mind to be driving that far with a vehicle that was safe! Salah has customers for life! We won't take our vehicles elsewhere!

I have going to Salahs for a long time with all family cars and have always been satisfied and…read morehappy with service and price. I used dealer for warranty maintenance on a new Lexus, which has expired. Now, I am having my Lexus maintenance with Salahs. The customer service is unmatched. I know I can trust them, honesty is backbone of his business. Work is done efficiently and competently. Mind at ease, no stress wondering if I really need work or if I'm being taken on price. Salah has a great work ethic and solid honest character.

Excellent service, Anthony was very helpful and professional…read more More affordable than Toyota dealerships where they rip you off!

Anthony and his team service Honda vehicles, and have almost 40 years of experience. I take my car…read morehere for service. They have a spacious waiting area, but it is easy to drop off car for work too. I appreciate their honest, professional, caring manner.

My second time coming here for exhaust work. These guys are professionals and make quick work! They…read moreinstalled a whole MagnaFlow Catback for me in relatively quick timing. David is a great manager and I can tell he only wants the best work from his shop for his customers. Great prices as well. Give them a shot if you need any work done :)

Great experience! They quickly diagnosed the issue with my resonator and replaced it the same day…read morewhile I waited. They showed me the problem and were very honest about the repairs I needed. Excellent customer service and very professional. I definitely recommend them and will be back!

Southwest Alignment - 8648 Richmond Ave, Houston…read more I've been bringing my vehicles to Southwest Alignment since at least 2017. Today was another reminder why. I came in for an alignment on my 2017 Toyota Prius V. Israel quickly found worn outer tie rods. When I pushed and pulled on the front wheels, there was slight side-to-side wobble (no vertical play). That means the wheels were subtly toeing out while driving, which wears the inside edges of tires. The team replaced the outer tie rods and reset toe correctly. For reference, the goal isn't "perfectly zero." Most cars are set to about 0.10° toe-in so that under driving load everything tracks straight. Now the steering feels tight and centered again. For anyone who worries about minor spec differences: my right caster is 0.5° lower than the left. That is within Toyota's factory spec and not adjustable on this vehicle. In fact, most cars are set with equal caster or slightly lower on the right because of road crown. Roads slope right for drainage, so cars naturally drift that way. That's physics, not a bad alignment. Shawn at the front desk explained everything clearly. No fluff. No overselling. Just facts. He was also candid about what they do and what they don't do. Their bread and butter: * Suspension * Steering * Brakes * CV axles * Toe, camber, caster * Lowering & lifting * Oversized wheel setups Not their lane: * Check engine lights * Fluid leaks I appreciate that focus. Lee has 32 years experience. Israel has 15. Both have been here over a decade. That matters. Many alignment shops rotate young techs through with minimal training. Here, experienced technicians stay. Its brand promise is to fix problems right the first time. That's been my experience repeatedly. If your steering feels loose, your tires are wearing unevenly, or your car tracks funny, this is where you go in Houston. And yes, your car may still drift slightly right on crowned roads. That's normal. Just don't fall asleep at the wheel. Highly recommend.

Got recommended to go this shop for an alignment, as I was due for one, as well as due for new…read moretires, and I called up Lee and he said that I can bring my car in at 7am and I would hear back in the afternoon. As it was a Friday I decided to work remotely and just stay at the shop so that I would not need to spend money on ubers (as I live far). Until 12:30pm my car was still sitting in the same spot I was told to park it at which was the first annoying thing. Fast forward to about 4:30pm (at this point I had no choice but to uber back to my house) I get a call about my struts and shocks needing to be replaced, and was given a quote. THE BIGGEST MISTAKE was telling Lee to go ahead with the fixes. I was frustrated that after keeping my car in that shop for the whole day I would still need to get repairs done so in the haste of it I said yes instead of taking it back to my usual mechanic, (which, in hindsight I should have done). I come back Monday morning to pick up my car, take it to get new tires, and the tire shop did the tires, and then did an alignment check. the alignment check came out wrong on their machine which was the first thing that pissed me off, but what's even worse was after they lifted the car up and showed me , I saw that it was missing a sway bar link on my right side, and my right strut was not fully fixed. and when I called Lee, he was like oh yea you never had one and we forgot to tell you, here is another quote for that. WHAT EVEN IS THIS SYSTEM (i knew this was a lie because before I took it to southwest, I got new control arms installed at my usual mechanic, and he confirmed that was never the case, because he would've noticed and told me immediately). I wasted $740 on these southwest guys Eventually I had to take it my usual mechanic, and he installed the missing sway bar link and pushed the right strut all the way in. Also to mention the struts that these southwest guys ordered were some cheap parts which I have no option to change (due to expensive costs) and just keep and hope they last me long on my car. Even upon calling Lee after the realization of the missing part, the first thing he does is blame the tire shop for making up lies.

Honestly it's been a love hate relationship between this guys and I. Definitely in my experience…read moretheir costumer service it's a mess, not the best communication . I left my car for warranty with them and went I got it back a lot of my stuff was gone and even tho I asked nobody knew anything and management didn't seem to care a little bit. They definitely have a lot to improve. Just because someone is nice that doesn't mean you can trust them. I'll see if anything happens in the future so maybe I'll change my review but I'd definitely think twice before coming here

Bought a ford focus 2014 from this place not even 3 days later it's saying my transmission is…read moregetting hot I return it because they said they'd replace it well 3 weeks later here I am on 7/6/2022 and they told me to be here at 3 pm that the car would be ready it is now 4:50 and the cars not ready they've driven off in it 3 times every single time with the computer in it which lets me know clearly something is wrong with the car still Gilbert isn't helpful at all all he's said is "oh they're reprogramming it" like reprogramming what exactly!? I've told both Gilbert and I'm guessing his names Mohammed that the first sign of trouble I'm returning this junk and I want my money back!

hey man i got my car serviced here and i don't regret it i love zia and his work he's a very nice…read moreguy too

From the owner: Our bilingual services in English, Arabic, and Spanish, expert mechanics, and commitment to…read moretransparency and customer satisfaction make Galleria Auto Care unique. Conveniently located in Houston, Texas. We offer comprehensive, reliable, and affordable auto care that prioritizes clear communication and personalized service.

I would leave -5 stars if I could. Horrible place don't recommend they will tell you your issue is…read morefixed and it absolutely is not. The mechanics aren't up to date with newer vehicles and just do a sloppy job. My engine mount had broken and broke a couple parts on the way down and instead of ordering new parts and replacing them which is what they charged for. They instead welded everything together making a huge metal blob mess that took my dealership a very hard and expensive time to fix. When the engine mount broke again. Every time I went in for an oil change or any service the price was different and if my boyfriend would go in it was a completely different price from that. Stay away

I'm back again!…read more This is my go-to place for an inspection, oil change, etc. So now my husband surprised me with a full tune up for my car. We dropped the car off close to 9am Monday morning. Charlie (or Charles) was so nice, he offered to drive us home after we dropped the car off since we were going to walk back to our apartment down the street. We declined because we wanted to enjoy the outside scenery and get a quick workout in. My car was ready around 4pm (I didn't know tune ups too that long but I'm sure they had a full days worth of work). We received a very reasonable price for it.