I was recommended the company through a friend and when I initially visited the store had a very…read moregood impression of the sales person V. He seemed knowledgeable and took the time to show me various floors and had answers to all my questions. I instantly trusted him which is why my disappointment later was greater. I was specifically looking for vinyl floors as I have a senior dog that often has accidents. V said there are waterproof laminate as well and that he would show me what they have and I should focus on the quality of the floor instead of vinyl vs laminate (European being the best) Most of the floors I liked were out of stock so I went with my 4th favorite (laminate). Everything was smooth at the beginning. When I went to see the floors in my new apartment, I saw the box of flooring and to my surprise it had no mention of it being waterproof ... There were few issues along the way so I got concerned and contacted the manufacture directly instead of Phoenix Flooring. The response was that it was not waterproof nor water resistant and that they would NOT recommend their product for my purpose ... It was shocking and totally puzzling. Why would they recommend something completely opposite to what I am looking for and specifically indicated as priority? I was truly disappointed but I was moving in on Dec. 20, 2020 and it will take weeks to order new floors and arrange for installation which was simply not an option for me. On top of this, in one of the rooms they installed the floors in a different direction as to what I asked for. When I called V, he said the installers thought that would look better ... The direction of the floor did not make sense at all and most importantly, there were no discussion with me that they will lay it differently than what I requested for. It was however corrected. They were 3 days late from the initial deadline set which meant I had to move in and deal with the noise and dust for the first few days which I was not happy about. I would like to note that the contractors were all pleasant, worked hard and did a good job. But it is also important to note that there were at least 6 contractors (demolition, leveling, floor installers) + V going in and out that had keys to my place so you need to be aware of that. (keys going around the contractors) Quality of work - 4/5 Customer service - 2/5 Communication during project - 2/5 Deadline - 2/5 Pricing - 3/5 Although the floors are beautiful, my overall experience was rather disappointing.

Okay--I gave a poor review because I wasn't happy with the lack of service after my floor was…read moreinstalled, but this is 7 years later and I have to say, I am totally in love with this floor--it is engineered hardwood, brushed and oiled and has a finish that is beautiful to the touch as well as to look at. I looked for months for a floor like this. And to be fair, they did tell me not to install this in the bathroom, but I did anyway. It's still gorgeous, even with some minor stains. I would buy this floor again.

I had these guys replace my carpets after a flood in my basement suite last year. I wanted…read moresomething that matched what I previously had with a little more modern flat look. I chose these guys based on the sample pallet and reasonable square footage rate. Customer service was good. The cost was covered in the insurance, however, would recommend for my own expense projects.

Our 'new to us' condo had old laminate flooring that really dated the place. We decided to replace…read morethe laminate with luxury vinyl planking. Presto Flooring was recommended to us to install and we are super pleased by their work. Preston and his crew were on time and friendly. They took extra care such as laying protective covering on common hallway areas to avoid damaging floors from the elevator to our door, and put plastic over surfaces to protect from dust created from grinding tile off the kitchen and entrance. The flooring was done over several days as scheduled and we were pleased the crew took the time at the end of each day to vacuum up and tidy so we did not have to. My husband and I are extremely happy with the results and highly recommend Presto Flooring if you are looking for someone to install your floors.

Do not use this company after visiting the site and giving…read morethe price for repair and finishing hardwood floor (labour only) .On the initial date of starting the project, the company had increased their prices by 100 percent. very poor customer service.

Was happy with the entire process! Daren listened and made some good recommendations to choose from…read morefor my basement renovation. He suggested cork which isn't something I would thought of. It's harvested not cut down (more environmental), like wine bottle stoppers the flooring is good with moisture plus it's warmer underfoot. He also arranged a trade to level my very sloped basement concrete floor before his installer came in to lay the cork floors. Basically made this part of my renovation easy because the rest wasn't! Anyway it's been in for a year and I get lots of compliments about the look and curiosity about the product. Easy recommendation!

Darin was great to deal with & the ash floor looks awesome!read more

We were on the search for someone to put down new flooring for us and decided to try Diverse…read moreFlooring. We were amazed at how fast and efficent and professional this company is, and they are extremely reasonably priced. They take great pride in their work and strive to make sure their customers are completely satisfied. The office staff and installer were all wonderful to deal with, we were treated like royality from start to finish. We have never felt so welcome in a business as we are there. For anyone needing flooring installed we HIGHLY recommend Diverse Flooring, you won't get a sweeter deal or treated better by anyone like you will with these wonderful people. It is so nice to deal with a local family run business here in Maple Ridge that gives it their all, it has been a real pleasure.

Our large 30 year old strata complex needed some updating so our contractor recommended Diverse…read moreFlooring for all our flooring needs. Shawn was very friendly, professional and helpful. He brought us samples gave us suggestions and sent us web sites to look at so we could pick the best flooring possilbe with-in our budget. Brian and his crew did a fabulous job installing it in a timely and professional manner. Once the install was complete Shawn and Brian did a walk through with me to ensure I was satisfied with their work, which I was! I highly recommend Diverse flooring.

Derek at JR flooring offered great customer service and was very punctual with the completion of…read morethe job. The hardwood flooring was installed exceptionally well by Florin. The carpets are beautiful on the stairs and hallway as well by Wayne. We are extremely happy overall.

I was put in touch with Melissa through a restoration company that I am using. We were supposed to…read morehave a meeting for selection and flooring measurements back in early May 2018 but had to reschedule twice - once cause of transit for me and second time cause she was ill.. Last I heard from her (asking me via email when she could come) was on May 28, 2018 which was approx the week after she recovered. Replied her via email the same day to let her know that my schedule was open and I can match her schedule. I sent her repeated text messages, emails and voicemails (never picked up her phone) every now and then for the next few weeks saying that was following up on my previous emails as I haven't heard back from her and would like to know when I could get the reschedule date. No response what-so-ever up till date (June 20, 2018). On the evening of June 20, 2018 I called the office to check if she had been away from the office during this period of time and they say she wasn't and will get her to give me a call. Got a call from her half an hour later basically telling me "she is not interested in doing the job and had emailed me (which I had never received) to let me know and she doesn't know why I keep contacting her". 1st of all, this is my first time hearing that a company representative accepting a job to a point of scheduling for selection and measurement to suddenly cancelling without due notice and reason. 2nd: Why she would think I would bother trying to reach her to see her availability (via text/call and emails) had I gotten that email she allegedly sent to say she isn't interested in doing the extra job is beyond me. 3rd would be nice of her to have at least the decency to reply text messages or give me a call if she saw my emails/messages instead of ignoring them. Last but not least her very rude phone call was uncalled for! Delayed my restoration work for almost 2 months. This review is solely based on the customer service I've received from one of the employees in this company and by no means necessarily extend to the other employees or company as a whole.

Super easy, smooth process and a fantastic result. We reached out about replacing the laminate…read morefloors in our entry and living room, and the experience was great from start to finish. Kyle was responsive, patient, and incredibly helpful when it came to choosing the right floors, plus he secured us a discount on the materials. Haider and his team were professional, thorough, and finished the work on time. They were careful, respectful, and clearly took pride in their work. What really stood out was the extra care they took to repair cracks and level the cement foundation before installation. It made a huge difference in how straight and solid the new floors feel. Highly recommend.

I was unsure about working with new contractors and I have had bad experiences in the past. I…read moreneeded to replace my laminate floor and redo my 2 bathrooms. I contacted Almimar Renovations and Kyle responded promptly. The same day in the afternoon Hayder from Almimar came to my apartment in New Westminster to make an appraisal of the work. He was very kind and informative of all aspects to be covered. The estimate surprised me in the best way as it considerably less than other proposals I received, with better quality laminate. Almimar did an outstanding job at my place and it now looks brand new! Kyle keep me informed all steps of the way and Hayder was very dedicated to his work, going always the extra mile to please me. They finished the work with many extras on time and budget, the result speaks for itself, I will recommend Almimar to anybody that needs great and professional work in their homes.

Last year my wife and I decided to remodel our kitchen and replace our hardwood flooring. We knew…read morewe were in good hands from the moment we met George. He and his team were incredibly attentive to our ideas and worked within the timeline we had hoped for -- no small feat! We selected the flooring, fixtures appliances, lighting, countertop and tiles. Complete Renovations took care of everything else. We love our new space. Our only regret is not doing this sooner. If you're considering a renovation, don't hesitate--they exceeded every expectation. We could not be happier with their workmanship, professionalism and overall experience. Complete Renovations rocks! Highly recommended. "