1. RNM Heat

    1. RNM Heat

    0

    Phoenix, AZ

    RNM Heat

    4.9 (10 reviews)
    Closed 4:30 pm - 10:00 PM
    Updated 1 month ago

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    Response quality

    Excellent

    Response time

    10 minutes

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    8 days ago

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    Robert R.

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    3 months ago

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    Robert R.

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    1 year ago

    Awesome work. Very careful and thorough. Would hire again! Also cleans BBQ's! Reasonable pricing.

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    Robert R.

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    9 months ago

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    Robert R.

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    1 year ago

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    Robert R.

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    3 years ago

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    Robert R.

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    8 months ago

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    Robert R.

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    1 year ago

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    Robert R.

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    2 years ago

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    Robert R.

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    2 years ago

    Great service! Quick to respond and did a very thorough job. My grill looks brand new!

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    Robert R.

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    Review Highlights - RNM Heat

    Robert even reached out a week or so later just to make sure everything was still operating as expected.

    Mentioned in 6 reviews

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    Barbecue Rescue 911

    Barbecue Rescue 911

    4.6
    (81 reviews)

    Ted continues to service my 20+ year-old Fire Magic Grill. With the cost of new grills these days,…read moreI feel it pays to keep an older grill working and in great condition. When Ted returns my grill, it looks almost like new. He usually picks the grill up on Monday and returns it on Friday. That way, I only lose it for a week and that's great. The price is somewhat high, but over the years it's been worth it to me. I use my grill 3 to 4 times a week year-round and the fact that it's still working great after 20+ years is a huge bonus.

    I have only written a handful of reviews but felt compelled to write a review following our awful…read moreexperience with BR911 and my husbands (Peter L) previous review. I have personally cleaned our barbecue stainless steel cabinet doors and drawers since they were purchased 5 years ago. They had no scratches at all. After returning from work, my husband suggested I look at the job Barbecue Rescue 911 did. I came inside and told my husband I was shocked, as he was. Actually shocked. There were scratches and grease smudges on all of the stainless steel doors and drawers. There was grease on the grill handle, grease and grime on the grill hinges and the drip pan hadn't been cleaned at all. They had left a Brillo pad on the floor, which probably explains all the scratches in the drawer and door fronts. Who uses a Brillo pad on stainless steel drawers and doors?!?! After my husband called to complain and they returned three days later (you can read his review (Peter L) of what he experienced with the owner. When he was on the speakerphone selling the job, acted like our best friend and said he does all the cleaning himself. As it turned out, the best friend "bit" was an act and him cleaning himself, that turned out to be a lie. I overheard the conversation when he returned to deal with our complaints. I was equally as shocked by the owners defensive words and tone while accepting no responsibility. Argumentative, defensive, rude and he denied everything. Before he even examine his employees work, he said that we didn't know the difference between smudges and scratches. Later, him and his assistant spent over an hour removing the smudges and trying to remove the scratches. The scratches remain. On the owners way out, I heard him snidely tell my husband, "I sent my least experienced employee especially for you." No respect for his customer after he gets paid. Customer satisfaction obviously means nothing to him. I also had to clean the tall tile backsplash and countertop behind and around the grill after they left. They left some yellow greasy liquid all over it, (See photos) and it took me an hour to clean off their mess, after they cleaned for the second time. This was the absolute worst result and experience we've had in any of the numerous services we've used over the last 10 years at this house. A horrible result by a disrespectful and dishonest owner. The name of the company should be Barbecue Disaster 911. You've been warned.

    RNM Heat - fireplace - Updated July 2026

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