This was the 5th place we went to look at hot tubs...every place we went talked poorly about their…read morecompetitors and no information was consistent. I had to go on google reviews to find who had the best service...and SML had great reviews!! I dealt with a gentleman named Glen...no pressure, knew his products and was very nice to speak with. I decided on a reconditioned tub at a fabulous deal!!! They stored it for me till I could have it hooked up (4 months) I had a small issue with the heater in the first week and the office arrnaged a service call with in a few days.. Mike came out and fixed it and showed me how to do my weekly maintenance.. All in all very happy with this company!! Buying a tub is a big expense and I feel good having bought a Beachcomber tub!!

From the owner: Retail sales and service of hot tubs, saunas, pool tables, patio furniture, table tennis, arcade…read moregames, pinballs and other entertainment related products.

GREAT SALES AND GREAT SERVICE. We bought our Arctic Spas hot tub from Trevor pre-COVID, and he…read moreprovided the education and help we needed to help us buy our hot tub. The team that installed the tub was careful getting it into our backyard, and did a great job of setup. Since then I've always been confident I could call or drop in and get any 'stupid' question answered quickly. Recently we had our first real problem with the tub. The team at Paradise Bay was friendly and helpful. Kirt led me through what to look for (just in case I could resolve the problem on my own). When I couldn't get the fix done, they scheduled Dave to come out, check it out and fix it for us. Dave was professional, quick, and thorough. A couple of hours of his work and our hot tub is up and running again. We HIGHLY recommend Paradise Bay.

We bought a hot tub and outdoor furniture two years ago and they have always been great to deal…read morewith and have provided excellent service.

This review is about their service department. We bought a hot tub in the spring, and had a red…read moreflashing light the other day. I called and they tried to help me troubleshoot it over the phone, but no luck. Alex then was able to schedule a service call in 3 days time. However he also said if they could squeeze us in after calls that same day, they'd come by. Two hours later someone was at my door, and within 30 minutes the hot tub was fixed! Was very happy with the service.

Highly recommend. Great service and their free classes to learn how to take care of your hot tub…read moreare awesome. Take a sample in and they will test it for feee and tell you exactly what chemicals you need to balance your spa. Exceptional!

We purchased at the home show and they were eager to sell the product but limited after market…read moresupport and no instruction on use with delivery. For an expensive toy I expected some post sales support such as initial help on setup, display instructions and chemical application. Product had initial problems with jets and display interface. Once service did come he was knowledgeable and very helpful. I would suggest a little more upfront work and customer hand holding.

From the initial pressure by the owner saying they'd add special add ons for free if I bought…read moreduring Stampede (you can't buy the tub without the add-ons!) to the breakdown of the plastic in the jets (They blame even ONE time a chemical might of been imbalanced) in just over 2 years to the FIRST pump replacement repair person indicating I overpaid by $3500 to SECOND service indicating that only my pump was leaking and everything else good to the state it's in today that the logic board and header also need to be replaced as it's not calling for heat...and they only send a bill and not even options to fix it. Don't buy a tub from them, and from their mouth is that all tubs won't last. $8,000 for less than 3 years of normal service. There's something sleazy about the hot tub industry as you can buy a $40 toaster and you get a manual in 3 different languages. I had to ask for one and they sent me a PDF to a tub that was called something else. Summary: High pressure lie tactics for you to buy, Overpriced, not prioritizing service in freezing weather (can't keep service techs??) and the knowledge from them that hot tubs are all the same and are built not to last, I'd suggest staying away from World of Spas and maybe not buying a hot tub at all. Unless you have a lot of throwaway money.

My husband and I purchased a Jacuzzi from Jacuzzi Premium Spas. We are very pleased with the…read moresupport and service from this company. We found them to have a great deal of integrity. They were very helpful through the whole installation process and put up with all my questions and concerns. We choose Jacuzzi because of the 10 year guarantee on the pumps. (the pumps are the main workings and really important). We really shopped around and could not find any guarantee that came close to Jacuzzi's. Many other hot tub companies try to tell you you can get a tub for a lot less than what you pay for a Jacuzzi. What they fail to mention is they really don't stand behind it for the long term. I researched all the Calgary hot tub dealers and found Jacuzzi Calgary to have one of the best Better Business Bureau ratings. There were a couple of other dealers scoring quite high but they missed out when it came to guaranteeing their product over the long term. We have called to have our water tested since our purchase and they have been very helpful and quick to service our request. I am recommending them to all my friends that are thinking of purchasing a hot tub .

Stay away from this company!! We had them move our 8 man hot tub. They dropped it. This was 6…read moremonths ago. They still have it and it is still not fixed. We finally called our insurance company to handle it. They are now giving our insurance company a hard time. Not only did they ruin our hot tub, they are now delaying us from getting our money so we can go get a new one. The owner Darren is the biggest you know what artist I have ever spoken to. Don't get involved with this company. I want to save anyone I can from having to go through what we have had to endure.

Trevi installed my unground pool about 8 years ago. For the most part it has been great. But as…read moretime goes by stuff starts to break or wear out and needs replacing. This is where Trevi really lacks. I had them replace my liner last September after the old one developed holes from some wrinkles in the liner. Now this new liner has wrinkles everywhere (the walls too),something that took 8 years to happen with my original liner. We've only used this new liner for this season and I've asked them to come and fix them. They would rather come out and waste time giving excuses as to why there are wrinkles then just remove them and satisfy a long time customer. I've had issues with new bulbs burning out almost immediately. Wall coping was installed poorly and I've just noticed that my pool wall is cracked. If only there was some other pool company that would service Trevi's stuff. I've emailed and called them and Trevi doesn't even have the decency to return my emails. I'd reconsider having a Trevi pool or a a pool in Calgary whatsoever.

From the owner: Welcome to Trevi Pools & Spas Calgary, your premier factory-direct destination for elite backyard…read moretransformations and outdoor luxury. Backed by over 50 years of Canadian manufacturing heritage, we specialize in building premium inground pools, durable above-ground pools, luxury hot tubs, and fitness-ready swim spas engineered specifically to thrive in Alberta's intense winter climates. Our local Calgary team provides complete, turnkey installation services. We handle everything from navigating City of Calgary development bylaws and structural fencing permits to professional excavation, precision liner settings, and seasonal pool openings or closings. We support your investment for life. Stop by our local showroom and retail center for a full stock of professional pool and spa chemicals, filters, covers, and accessories. Walk-ins are always welcome to bring in pool or hot tub water samples for our complimentary, computerized in-store water analysis.

Ordered our cabinets in April and no communication at all ! Not even a email and we tried ! But no…read moreresponse......... Not sure What's going on here ? but the guy we where dealing with , was nice

Never work at this company. They dock workers their pay if they are late, That is illegal under the…read moreEmployment Rights Act, They will force you to work when injured, and after they have used and abused you they will fire you without reason. They also tell you not to talk about anything about your time working there, Which is simply not right. this company needs to be investigated. Now they only hire Vietnamese or immigrants because they don't know their rights enough to not be fisted and played like a muppet. Management doesnt have any idea what they are doing, the plant manager Lan is really bad at his job, He has no idea what country he is in or what his job is, The higher ups just tell him what to do he is litterally a puppet. If for some reason you decide to use this company then the good ones that work there are Paul (floor manager), Martin(team lead for manufacturing), Dustin (service tech), and carrie (Head of HR). litterally everybody else has their heads so far up their butt they end up talking with it and spraying crap all over your face. Screw this company.