This was the 5th place we went to look at hot tubs...every place we went talked poorly about their…read morecompetitors and no information was consistent. I had to go on google reviews to find who had the best service...and SML had great reviews!! I dealt with a gentleman named Glen...no pressure, knew his products and was very nice to speak with. I decided on a reconditioned tub at a fabulous deal!!! They stored it for me till I could have it hooked up (4 months) I had a small issue with the heater in the first week and the office arrnaged a service call with in a few days.. Mike came out and fixed it and showed me how to do my weekly maintenance.. All in all very happy with this company!! Buying a tub is a big expense and I feel good having bought a Beachcomber tub!!

Great service and pricing for hot tub chemicals - very satisfied. Friendly and professional staff…read moreare very supportive and highly kn of products.

Good reliable guys that charge a fair price to fix your hot tub. Worked with me on a warranty…read moreissue from Jacuzzi and took my side

Phoned in with a question She answered it quickly and gave…read moreme a solution to try myself. Very helpful and courteous. If I do have a problem I cannot solve I will go there. Cheers Pam

if there was a no star that would be better. we sent a letter to complain and we were completely…read moreignored and they just used the credit card on file and paid themselves and never addressed us. Never want to deal with them and their unprofessional team ever again. don't use this company!!! here is the letter we sent: Monday July 19th 2026 Hot Water Leisure Scapes #2-73 East Lake Ramp NE Airdrie, Alberta Without Prejudice To Sarah Sperrin and Ryan Landriault, I am writing to you in hopes to make you aware of two service calls that were made to my address, your employees who came to conduct repairs and the final outcome. My hot tub has been closed and sometimes opened by your staff for the last 4 years since we purchased the house located at 211032 Kirkpatrick Close near Drumheller. We always had polite employees who conducted the work cleanly and professionally. They arrived on time and took a reasonable amount of time to complete the work which is a set fee and not an hourly rate. 3 years ago, when we opened the hot tub, we found a dead mouse and for the past 2 years we have put a tarp over the hot tub in the winter and secured it with duct tape to prevent anything else from entering the hot tub and dying in there. This June, I turned on my hot tub and noticed severe leaks, I contacted the Airdrie location to advise them there was an issue and that I needed the hot tub looked at. The service call was scheduled for June 30th and two of your employees showed up. A large tall man (#1) who did all the talking and a tall skinny blond man(#2). The #1 man asked me to turn on the Hot tub and I showed him where the breaker were as he explained he was going to have to turn it on and off. I left them, as I usually do to complete their inspection and repairs. Man #1 advised me that the problem was all around the hot tub and that was not anything caused by poor winterizing. The previous owners had encased the Hot tub and I had to remove pieces of the deck for them to gain access to the other panels and they were supposed to identify all the leaks in order to go back to Airdrie, order all the parts and then come back at a later date to repair. They sloppily put the hot tub back together; panels were missing screws but I figured since they were coming back and were going to open it all again, they would do a much better job when they came back. Man #1 was upset he could not leave and accused me of telling man #2 to "Fuck Off". I was actually on the phone with a female employee at the Airdrie Location when the hot tub was turned on and water was spraying everywhere and Man #2 was just standing there dazed and doing nothing. I told man #2 to do something or back off and I went to turn off the motor pumps. I did not ever swear at him. This greatly upset me that Man #1 is lying about what I said and is trying to make me appear like a rude and impolite person. It felt wrong and I was concerned about them returning for the repairs. I am a retired RCMP Corporal and preferred to protect myself against further false accusation. Given how poorly it went the first time with him being rude, I planted my camera in my office window when they arrived and I filmed them. They were greeted by Kristine Pel my roommate and they went to work. I am asked to pay for 4.5 hour of work but only man #2 is working while the other one is sitting around observing him do all the work. Then when I checked again no one is there and I found them sitting by the truck on their phone. I sent pictures of this to your employee Alison Phipps by email. I went outside at 12:30 to advise them I was leaving for an errand in town and would be back and if they needed anything to simply call me. When I returned at 1:30PM, I went and advised them I was back and I would be working at the front of the house and to reach out to me if they needed anything. While I was working , I saw man #2 without a shirt walking around which was completely inappropriate. I know it is hot in our area but I still expect your employees to observe a level of decorum and professionalism. I said nothing and I would bring it up with the manager after they left to avoid further confrontation. Man #1 walked towards me to advise me the work was complete. I went over to the hot tub with him to view what the hot tub looked like, and you can refer to pictures I sent in an email to Alison Phipps the panel was crooked, pieces of wood sticking out, pieces were missing, screws were left on my deck and all around the Hot tub, the clamps for the cover were not fastened, the cover was crooked and did not close properly, screws were sticking out of other panels, they did an absolute sloppy job and when I said that this was unacceptable man #1 told me it is the best they can do because my panel was broken and it needed to be replaced and that your company did not service this brand of spa and we were going to simply have to order a new panel from a different place as they don't deal with my

We were super happy with the HotTub and services provided by Darren. Very easy to deal with, great…read moretransparency. We got a refurbished Artic Spa that basically has all the key parts brand new. Darren also provided a remote control Wifi unit at cost. The NextGen brand new cover that came with the tub is extremely efficient and super high quality. The insulation in the cover works extremely well, it takes several hours before the tub loses a single degree F. Darren also did the electrical installation of and prep work, all done to extremely high quality with detailed planning. Would recommend NextGen to anybody in the market for a pre-owned tub or other services provided.

Thrilled with my hot tub! Great deals on used but still really nice hot tubs. A reliable source for…read morebudget-conscious buyers. I sleep like a baby after taking a soak before bed! Super easy and professional deliver and install.

Excellent service! Would highly recommend. Called Wednesday and the were on-site within 48 hours…read more My spa-pack was malfunctioning and they had the parts available and my tub was back up and running in an hour. Steve and John were great techs and very helpful and polite. We will definitely use then in the future.

The guys came on time, were very courteous and took care of everything quickly. They also stayed…read moretrue to their initial quote, even when things turned out to be a bit more complicated than we had discussed on the phone. I wouldn't hesitate to use them again in the future.

They trick you. I called and asked if they purchase used hot…read moretubs and they said yes. a technician came to see it. He saw it in a working mode, took pictures and said they will contact me and set the date for pick up. a day before the pick up (today) I asked them whether they assessed the tub and what were they willing to pay. They said "due to the age of the unit, they were only going to offer free removal". I told them to cancel. A 7' x 7' tub in a perfect working condition - for free? Nah, thank you, but no.

I checked out alot of companies before I choose Western Tub and Pool, I do not regret my decision…read more I have found the staff to be extremly curtious and helpful. Love the hot tub and service we have recieved, I would highly recommend them.