I was traveling to Houston and had a blowout in Lake Charles. I did not feel comfortable driving on…read moremy spare and needed a tire badly. I drove to a popular national tire store, but they were closing soon and would not assist. Fortunately Pumpelly was across the street. I called and spoke to Chris Best, the Store Manager. He waited for me and had my tire changed immediately, and I was able to get back on the interstate. Thanks, Chris. You're the "best"!

10 out of 10 rating. Went in for front end alignment. Brad, very nice, knowledgeable young man,…read moretold me after checking it out that he could not align it due to a new strut problem put on at another small shop to give them some business. Pumpelly, whom I had used for tires and repairs on 3 vehicles from 1977 to 1987 before I moved away, have always been honest owners and mechanics, did not charge me one penny. Many shops would have charged a diagnostic fee. They will keep my business now that I am back home with 2 vehicles.

I have been taking my vehicle to Family Auto here in Lake Charles, Louisiana for a few years now I…read morehave been overwhelmingly impressed with their service. I am elderly and disabled I have never had a company look out for me the way this company has. They definitely go above and beyond what I have ever had anyone do. I totally trust this company not to overcharge, or tell me I have to do repairs that are unnecessary or wanted . Believe me, I don't say that easily when it comes to Car Repair but this company totally has my trust! Family Auto is a good company ,run by good people. I am very thankful for them!

Two hours into a 12 hour trip, my car overheated and left me stranded on I-10. AAA sent a tow truck…read morewhich took us to Family Auto & Quick Lub Services. The radiator was split with possible damage to the engine. I left the car with them to replace the radiator and then test for additional damage to the engine. They then drove me and my wife to the airport to rent a car (not going into that saga now but no cars available from anyone yet Avis managed to majically make one appear). We continued on our trip and my car was ready when we returned. Mike had kept in touch daily so I already knew that the engine was ok and just the radiator had needed repair. I couldn't ask for more caring and helpful service having been stranded in unfamiliar territory. By the way, while I didn't see much of Lake Charles, all the people I met remind me of what true southern hospitality means. I was concerned that the price was high (although cheaper than the alternatives) so I looked it up on the internet after getting home. The price was on the high end of the expected range but within the range so I can't complain. I am sure there are cheaper places around but I doubt there are any beetter. If I ever have a car problem in Lake Charles I'll go back to Family Auto & Quick Lube Services. The only thing I think I'd suggest they change is the length of their name.

Very rude lady who answered the phone. She sounded very unprofessional and was not helpful at all…read moreas I was trying to tell her the size of my tire. I've caught a flat and I'm not sure what I'm looking for as far as the size, I'm amateur at this and she was no help and came off judgmental that I didn't know. I'm frustrated and literally passed up going to them because why would I want to do business with someone with that attitude? I'll pass. My goodness.

Waited two hours in line to get a new tire. Started losing air in it within minutes of leaving the…read moreshop. I went back and waited in line another hour. But I left after I saw they were taking care of black customers that just pulled up and making the white ones wait. I went to Sam's and they said the new tire they sold me was used and had a torn side wall. I'll be reporting them to the BBB.

These guys were perfectly positioned to help me out. I live in nearby Texas but I work in Louisiana…read moreand I can't get to a service center at home in time. Right near our parking lot, they have a night drop for keys so I left my truck for an alignment, tire rotation and oil change and it was ready for me to pick up right after work. Service was awesome and my truck drives so much better. The technician listened to what I had to say so I could provide information to fix the issue on the first try. Could not be happier

Went to them for a flat tire. They took the tire off and found where the nail (? never told me) or…read moresomething puntured the tire. He said he couldn't patch because it was too close to the sidewall. I looked at it and it was at least 2 inches away. I even googled it while I was waiting to be checked out and it is too close to the sidewall at 1/2 to 1 inch away. I told him to just put it in my bed and I'd go somewhere else. Went to Sulphur Tires and Wheels and they said it was very patchable and they had it done faster than the manager at Mavis took to processed my check for over $17 that they charged me. At Sulphur Wheels and Tires, the total cost to actually patch the tire and replace was $30. I have been a long time customer at Mavis. I will not be going back. There are always new people and they act like you are inconviencing them for being there. It's a wonder how they are still in business.

I have been bringing all my vehicles here and directing friends, coworkers and anyone in need of…read moretheir services for over 25 years. When there was a change in ownership things went down hill fast, the new owner won't even acknowledge customers!! And his prices are out of control!! I really to keep going there, but terminated one of his best and longest serving employees! I'm done with them! Stay Away! Find some place else...

Lee and his crew at Automotive Alignment are the best around!!!!! Prompt service, accommodating to…read moreall your needs and fair pricing! They go out their way to help in any possible way they can! I can not recommend this business enough. If you need any car help they are DEFINITELY the place to go. I have been using them for 30 plus years for all my automotive needs and will never go anywhere else. You won't regret using this business!

Great service very quick.They handled my every need and price was very reasonable.Mr Winters was…read morevery professional in explaining the repair.

This is a quality family owned and operated business! We showed up unannounced when we were…read morestranded in Lake Charles with car trouble. We really wanted to get home to Houston, so Mike and Trish worked us into their schedule and got us back on the road within 2 hours!! I cannot recommend this place highly enough. These guys are honest and reasonably priced. Next time you need maintenance or repair in the Lake Charles area, give this place your business. You won't regret it!

Excellent tire center for a single woman in a strange town to get tire work done. I over reacted…read morebecause I THOUGHT they scratched my rim, when in fact it was a paste they use to place on the rim to keep from scratching it. Dustin was so calm with me as he sprayed water on my rim to remove the debris left behind. Dustin further explained he looked at the video to see if his employee was actually negligent in the way he did his job. Pumpelly found 2 patches on my tire and replaced both for FREE! I highly recommend Pumpellys Tire Center to handle all your tire needs as they stand by the quality we deserve....especially a single lady.

This location is excellent in treating your vehicle with personal care. Excellent customer service…read moreis a given. You are appreciated and treated as if you are a family member. The work performed here can't get any better. Also, although they work quickly to get you back on the road, they have a very comfortable waiting area with TV and coffee if you wish to wait. In my book, there is no other tire service center in Sulphur that measures up to Pumpelly's Tire Center.

The service personnel and owner are very good. Fast, friendly, great quality. Very fair prices.read more

My arrival at MAC's was rather fortuitous as I had always been quite happy with my previous…read moreinstaller. Supply chain issues with them forced me to look elsewhere due to time constraints on my part which is how I founds MAC's. Initial impressions where pleasantly surprising to say the least, the waiting room is not what I'd have expected in a tire shop. Beautifully decorated like someone wanted you to enjoy your stay, a touch of home feel to it. The facility was spotless with a smell worth mentioning as it was wonderful! Everyone was respectful and polite; they absolutely went out of their way to accommodate my needs which even involved staying after hours one day. I've been back multiple times since then and have left with a smile every time, just wish I'd have found them sooner! Keep up the great work