Stopped in RNR today with an issue with tire. Even though my problem was not one they normally…read moredealt with. Gage got my issue resolved and did so without charge. First time in the store and must say it was very impressive. If you're in the market for tires I definitely recommend. Gage was great to deal with.

Great service Great selection. Professional technicians. Definitely gain a new customer.read more

I called Advance Automotive this morning around 10:16 a.m. to ask for a quote on replacing a part…read morefor my 2012 Toyota Prius. The call lasted less than two minutes, but it was enough to decide I'll never go back. The staff member, Roger, interrupted me and said in a mocking tone, "OUUU OUU OUUUU! Let's take it slow here. You are talking wayyy too fast and your English is sloppy." Then he used an analogy to show his frustration. That level of rudeness is completely unacceptable from anyone representing a business. I was polite and just trying to explain my car issue. Instead of patience or professionalism, I got attitude and mockery. If that's how they talk to customers, I'd stay away from it.

I had taken my vehicle to several places with the same issue before I called advanced automotive…read more They had my car diagnosed within a few hours of dropping it off. We have not had a single issue with it since. The mechanics along with the customer service people behind the phone is top shelf. Best I had ever experienced and for that I recommend them to everyone and will never take my vehicle anywhere else ever again.

Did wrong repair. Didn't repair what needed done. Let leave with death trap…read more Personell were fighting in the garage, even while a disabled child was in there.

I've taken my 2015 high-mileage Subaru Impreza in for regular maintenance and repairs since moving…read moreto Mt. Vernon 3 years ago. The service is always proficient and courteous. Costs are fair and very reasonable. I'm glad to have found a reliable and trustworthy place to take my car and I'll continue to use Wes Rogers to keep my Impreza in shape for as long as possible.

I stopped in the Cape Girardeau location two weeks ago to get a spare tire . The young man pulled…read morea tire of of the rack and sold it to me for cash. He said it was a good tire. Two weeks went by and I found a rim to put it on. I went to Plaza tire near me and they called me out to the shop to look at this tire. We were shocked to see a broken belt sticking out of the tire on the inside. Wow RNR wanted to mount it but I didn't have the rim yet. I would have paid for him to hide the fact. Just wow, We are on a fixed income. I called the lady manager and she said shame on me for buying a used tire. She was right, but wouldn't make it right.

After making a one time payment to them on a credit card to help a friend, I told them it was one…read moretime and do not retain my credit card info. Apparently they did retain the credit card info because two weeks later they illegally made two more charges on my card. I called them and was told they were giving me a refund. I never received it. I called again and was again told they would process a refund and be sure and take the card info off the account. A week later still no refund and I called a third time and was told I would need to dispute the two charges through my credit card company then I could receive a charge back for the charges. So I then spent 30 minutes with my credit card company after all the time I spent talking to them. I guess we will see if this works. It makes no sense that they can't give a refund back on my credit card and if that is the case why didn't they say that the first time. NOT a good company to do business with! Poor management practices on the business side. PLUS I then found out they not only charged my credit card they also charged my friends for the same amount!!

Service was prompt and efficient. The quality of tires is great. Friendly customer service.read more

Blew out two tires on Highway 57 late on a long road trip on a Sunday. Our tow truck driver…read morecontacted them, and they got our tires ready and sent someone in early to fix it up by 8am!! Service was great and we're back on the road! Thanks guys!

Amazing people! Amazing service! Amazing family business!…read more Please please check out this business! They even gave us Red Donuts and a drink while we waited!

Was on a road trip home to a Florida from Denver and had a snow tire start to separate . Stop by…read moreearly Saturday morning but there was a line out the door. When I inquired how long it would take was told it would be a few hours. I told the owner Ron thanks but I'd just mosey down the road and hope I'd make it. He told me to drive up to the bay and they would fit me in since it was just one tire. They got my spare tire mounted on rim and had me on my way in 20 minutes. Ray didn't want me driving on a bad tire. Excellent customer service wouldn't hesitate to use these guys again truly good folks and a family run business. Thanks Roy much appreciated.

We realized we had a flat tire at 3pm on a Saturday and RNR was incredibly helpful in getting us…read moresetup. They didn't have the tire in stock (we have a very small car) but they called around and found a place who did. They went above and beyond. I wish I could have given them my business, so you should give them yours!

RNR tire is the best place to buy tires in Southern Illinois.Great service and staff and great…read moreslections of tires and rims.