Broke down with a bad water pump at the Vienna exit on I-24 at 2:30 PM. Unable to get help from any…read morelocal repair shops (even with the help of AAA ) I asked my wife to try Marion Ill. as it looked bigger on the map. The first place we talked to was Top Notch Auto Repair. The boss was sure he could help us but maybe couldn't get to it until the next day which I said was fine. They got us towed in and back on the road in less than 3 hours! Flatbed driver, Tech and everyone were GREAT ! Back on the road by 5:30 PM and home to Wisconsin by midnight. Awesome Shop ! Thanks, Terry B.

Got a tire go flat in the middle of a 3 hour trip. Ended up being even more issues, but they were…read moreon top of it. They had us back on the road ASAP and even held on to our car for us while the weather was getting bad. Some of the best service I've ever had.

I don't know why they bother making appointments. I waited over an hour for an oil change and they…read morestill hadn't started on it.

Had a trailer tire fail on interstate 57 and limped in to Plaza Tire. They were friendly, got to my…read morerepair within the hour and got me back on the road very fast. We have had bad experiences at random tire shops in our lives but this was the best emergency repair we have ever had. Good prices, too

Great service with care. They don't oversell but will recommend as needed. They may not be the…read morecheapest but absolutely the best and worth the value. They honor their commitment on timing.

We went to go get our friends vehicle and they was supposed to have it out front after driving 4…read morehours to get there we called the 24/7 hot line and they were very rude and hatful and told us that we would have to wait until Monday to come back and get the vehicle

Called and explained what problem I was having with my car. He was able to give me a quote on the…read morephone. My car couldn't be driven so it was super helpful having him come to the house to fix my problem. He quoted me fairly with an itemized invoice. Definitely will be calling again if my car ever needs fixed, and I will recommend him to everyone I know.

Poor treatment by owner my sil bought a car from him my sil in hospital undergoing surgery right…read morenow. He bought car from them it was to be moved off lot by Monday he gave me one more day and if not gone will tow it to impound lot. I told him couldn't he work with us and said no said lot was for paying customers. My sil is a paying customer. I told him he could be nicer and he laughed at me. So much for small town kindness.

been going here for years never have had a problem with these guys. everything cost money and every…read morebody has bad days. but every day is good with these guys good people good service quality work and will sometimes go out of the way if they can to help someone. it is a business. though not a maid service

Friendly staff and great service would recommend this business to anyone definitely will be backread more

Took my truck to Raben in Marion for new tires and brakes. After that my brakes squealed and…read moreproduced a ton of brake dust. They also talked me into letting them replace some front end suspension parts. Big mistake! My truck now squeaks and squawks every time I hit a bump or turn. I called them on it and they claim new suspension parts do that. Wrong! I had my regular mechanic look at it and he said Raben used junk brake pads and front suspension parts. I had him fix the brakes but not spending the money on another new front end suspension. Save yourself the headache and pass on Raben. They used to have a great reputation. Not sure if there's new owners or exactly what has changed.

I was very impressed with this shop. Our car was towed here after breaking down at the previous…read moreexit. Melanie, Joel, and the techs were doing everything they could to get answers and kept us informed with each step. Joel said they could not find anything that stuck out, however he wanted us to stay until the suspension tech was in the next day. Not something we wanted to hear but it turned out to be for the best because we left, stopped to get gas, and things got worse. We checked into the Baymont off Main St. (awesome staff here as well). The next day Melanie had arranged for John and Stan to come and pick up the car to drive it back. Stan pulled into their parking lot, stopped, something fell to the ground, and that's when they discovered the transfer box for the front to back differential broke completely apart. They were able to drag the car in, lift it, and determine the extent of the damage. They found the part in Memphis so we would need to wait another day until it arrived. We were very happy to have an answer and we were very grateful that everyone at the shop was so helpful. Will helped us empty the car when our other ride came to pick us up as well as hook up our small trailer. This shop was SO busy and the entire staff remained professional, courtesy and didn't let the pressure get to them. A very big thank you to Melanie, Joel, Stan, John, Will, and the techs that worked on the car.

Oil change $43 little slow but good to hangout during heatwave they will drop you off somewhere if…read moreneeded friendly service.........................

First and foremost, all reviews prior to the ones posted in 2023 are of Rodgers Automotive under…read morethe old ownership. To my knowledge, even the ones done in 2023 were posted during the transition period from the old owner to the current owner. The new owner's name is Nick. He is also the head mechanic. He and his staff are excellent: personable, attentive, and knowledgeable! Their prices are affordable, and their work is superb! Nick is able to explain his work with great specificity. We went to Rodgers for the first time for an AC replacement in 2023 after moving to the area and have been back for routine maintenance, such as oil changes. Of particular note, something BAD happened under the hood of our old Tiguan. We first brought it to the Volkswagen dealership. Conclusion, it had blown a cylinder. Repairs, replacement of the engine, were cost prohibitive. We brought it to Nick for a second opinion. At that time, honestly, it had been quite awhile since we used his services (as we also use the dealerships for some things). He confirmed their findings in about 30 minutes. We then went to pay him, and he would not hear of it despite our insisting to pay him something. He actually said that he did not want to add insult to injury and that he strives to run his business and treat his customers in an - and I quote - "ethical" way. Unbelievable, right, especially given the reputation mechanics historically have? He is a good man. During the extended transition period of the business from the old owner to Nick, they "evidently", thoroughly cleaned the office and though it was the old look, it was charming, comfortable, and odorless. Since then, that is, since the full transfer of the business over to Nick, they have totally remodeled the office - it is now a bit like a waiting room at a dealership - and improved and expanded the property (razed that old vine-covered house) and modernized the garages. I would HIGHLY RECOMMEND, at least, this version of Rodgers Automotive and its current ownership! (All that said, I know it is after the fact and does not really much matter in the relative spectrum of things, but I feel compelled to defend Nick's predecessor, whom I never met, on one point, at least. After all, it was still technically that guy's business that I first visited, and I found the office with all the old model and diecast toy cars and photos and signage from down through the years,... nay,... decades to be very quaint and not at all dirty and smelly (maybe a little dusty). When one states that "The price was fine and the work was as well," but gives the business a one-star rating, as one reviewer did here, that is a bit absurd. The auto shop passed on the far-and-away most important two necessary factors. All the rest is peripheral. But, I digress.)

Good family Owned operation. Good / Fair pricing...very…read morehonest (even if it hurt$) Kidding...nice guys in that shop!

We have been customers here for a few years now, and have never had any issues. However, our most…read morerecent experience has made it where we will NEVER do business with Best One ever again for any reason. We noticed the brake light coming on, then going off, back and forth for a couple days. We needed an oil change anyway, so we took the car in. They came back with a nearly $500 estimate to replace some parts they said were bad. They made it sound like it was an emergency situation and we could suddenly have our brakes go out at any time. My Dad and grandfather have worked on our family's vehicles our whole lives, so I called my Dad to see if he could do the work for us if we bought the parts. He agreed, so we bought the parts Best One said needed replacing, and took it to my Dad. After looking at the car, he said there was nothing wrong with it and even got my grandfather to look at it to be sure. The only thing they noticed was that whoever did the oil change put nearly a quart too much oil in it. So, we took it back to Best One, told them what we had found, and asked that they drain out the excess oil they put into it. Once they heard this, the fake smiles and customer service were completely gone. They had no explanation for either incident and didn't even offer any kind of apology. We got a call a few hours later (after wondering 'how long does it really take to drain some oil'?!) from one of the mechanics stating that the car now would not start, they couldn't get it to even hold a charge, and asking if we wanted to buy a new battery and have them put it in. At this point, the nicest thing we could say was "No." We had just had the battery tested a month before, and knew that it was still good. Our car is kept in a garage, so we knew the cold weather wasn't the culprit, either. We are so disappointed in the way this situation was handled, that we have vowed to never go back to ANY Best One service center, and have warned our friends and family against trusting them with their vehicles as well.

Been taking mine and my wife's cars here now for a couple years, always friendly service and I feel…read moreI get honest quotes. Never being pushed into purchasing anything I didn't need like I feel has happened at other places. I recommend taking your vehicle here for all your service needs. 1 star review seems fishy to me.