I was very impressed with this shop. Our car was towed here after breaking down at the previous…read moreexit. Melanie, Joel, and the techs were doing everything they could to get answers and kept us informed with each step. Joel said they could not find anything that stuck out, however he wanted us to stay until the suspension tech was in the next day. Not something we wanted to hear but it turned out to be for the best because we left, stopped to get gas, and things got worse. We checked into the Baymont off Main St. (awesome staff here as well). The next day Melanie had arranged for John and Stan to come and pick up the car to drive it back. Stan pulled into their parking lot, stopped, something fell to the ground, and that's when they discovered the transfer box for the front to back differential broke completely apart. They were able to drag the car in, lift it, and determine the extent of the damage. They found the part in Memphis so we would need to wait another day until it arrived. We were very happy to have an answer and we were very grateful that everyone at the shop was so helpful. Will helped us empty the car when our other ride came to pick us up as well as hook up our small trailer. This shop was SO busy and the entire staff remained professional, courtesy and didn't let the pressure get to them. A very big thank you to Melanie, Joel, Stan, John, Will, and the techs that worked on the car.

Oil change $43 little slow but good to hangout during heatwave they will drop you off somewhere if…read moreneeded friendly service.........................

I don't know why they bother making appointments. I waited over an hour for an oil change and they…read morestill hadn't started on it.

Had a trailer tire fail on interstate 57 and limped in to Plaza Tire. They were friendly, got to my…read morerepair within the hour and got me back on the road very fast. We have had bad experiences at random tire shops in our lives but this was the best emergency repair we have ever had. Good prices, too

We have been customers here for a few years now, and have never had any issues. However, our most…read morerecent experience has made it where we will NEVER do business with Best One ever again for any reason. We noticed the brake light coming on, then going off, back and forth for a couple days. We needed an oil change anyway, so we took the car in. They came back with a nearly $500 estimate to replace some parts they said were bad. They made it sound like it was an emergency situation and we could suddenly have our brakes go out at any time. My Dad and grandfather have worked on our family's vehicles our whole lives, so I called my Dad to see if he could do the work for us if we bought the parts. He agreed, so we bought the parts Best One said needed replacing, and took it to my Dad. After looking at the car, he said there was nothing wrong with it and even got my grandfather to look at it to be sure. The only thing they noticed was that whoever did the oil change put nearly a quart too much oil in it. So, we took it back to Best One, told them what we had found, and asked that they drain out the excess oil they put into it. Once they heard this, the fake smiles and customer service were completely gone. They had no explanation for either incident and didn't even offer any kind of apology. We got a call a few hours later (after wondering 'how long does it really take to drain some oil'?!) from one of the mechanics stating that the car now would not start, they couldn't get it to even hold a charge, and asking if we wanted to buy a new battery and have them put it in. At this point, the nicest thing we could say was "No." We had just had the battery tested a month before, and knew that it was still good. Our car is kept in a garage, so we knew the cold weather wasn't the culprit, either. We are so disappointed in the way this situation was handled, that we have vowed to never go back to ANY Best One service center, and have warned our friends and family against trusting them with their vehicles as well.

Been taking mine and my wife's cars here now for a couple years, always friendly service and I feel…read moreI get honest quotes. Never being pushed into purchasing anything I didn't need like I feel has happened at other places. I recommend taking your vehicle here for all your service needs. 1 star review seems fishy to me.

We had a tire blow out on our 5th wheel Grand Design camper driving I 57 on a Sunday night. Raben…read moregot us in Monday morning, changed the spare and replaced the other three, bonus.. they had a pull through! in short order they had us on our way! THANK YOU

Friendly staff and great service would recommend this business to anyone definitely will be backread more

Quick service. Very friendly staff. Recommend! Thank you for taking care of us in the middle of our…read moreroad trip.

Poor treatment by owner my sil bought a car from him my sil in hospital undergoing surgery right…read morenow. He bought car from them it was to be moved off lot by Monday he gave me one more day and if not gone will tow it to impound lot. I told him couldn't he work with us and said no said lot was for paying customers. My sil is a paying customer. I told him he could be nicer and he laughed at me. So much for small town kindness.

Went to get a simple patch from a screw in my tire. They scratched and gouged my wheel all to shit…read more Dont recommend whatsoever

Walked in to shop at 8:45 to get an oil change, strod at front counter for 10 minutes while worker…read morewas in the office on the phone. Never acknowledged me or said "I'll be right with you". After 10 minutes, another worker walked in, looked at me, grabbed one of the envelopes, and walked out. I had enough, and just left

I was buying tires from these guys. I still have some payments left to make but my vehicle had a…read morefire and is totaled. I called them to see what should be done about the tires as legally they are still theirs. The salesman told me that they would take the tires and rims off, go to the shop, replace them with some old tires and re-install them on my vehicle. They took the rims, removed their tires and returned the rims without any tires. They dropped the rims off next to the vehicle and did not have common sense to knock on my door and let me know that they did this. At least have the decency to follow through on your agreement.

This is the best place to buy tires at in Southern Illinois.Great tires and fair prices and great…read morestaff.We met one the owners and she is awesome. This is a small franchise that is very personal and you really feel valued as a customer.

Replaced all 6 tires on RV, pleased with service. Phil was very helpful in explaining warranty…read moreinformation, will continue doing business here with Vernells Interstate Service.

Well, well, well... What to do on a Friday night?…read more Yesss! Go to the 24/7 tire shop to replace tires!! (And flirt and laugh with the mechanic guys) Having fun and being safe is the most important things to me when I'm driving a semi, but staying safe is not really the back burner thing. It's the #1 thing and very important to maintain my semi truck and trailer everyday. Every single day before I even start my truck up I walk around it to check the tires, for leaks, my brake air hoses connections, and a few other things but these are the main things. Today I noticed my tires are used up from the winter snow and ice and it's getting really hot, in some places it's over 100° in some states on the interstate. So anyways, I pull into this shop, about 9pm last night. I cake on my lip gloss and put my pocket knife on my pocket and got the Big Boss Hogg down out of the truck because I really never know if these guys are going to be jerky creeps or what. We walk into the shop and right away a young guy named Lex happily greet us and offered a beverage. He's a dog lover so he brought Bossy a cold water. He told me they were going to to finish up the truck in front of me and get me in next. I needed to replace 4 tires today and had an idea it might be at least 1 1/2 hours of labor, 2 hours max which he confirmed. So normally it would an all night headache dealing with Loves or Pilot being unprofessional and listening to 3 to 6 hours waiting just to get in, so I knew this was going to be excellent. Sure enough Lex gave the guy his receipt and I pulled my truck in and 2 other mechanics started working on it right away. So me and Bossy sat and was talking and laughing with him and the shop owner on the bench watching the mechanics and as other truckers come to line their trucks up for service. The atmosphere of the shop was decent, I couldn't complain. Badda Boom, Badda Bing! It was done within an hour. He gave me my receipt for $2478.00 so that's about $500 a tire, plus labor and taxes. So, 2 new front steer tires and 2 matching Bridgestone drive tires after normal business hours. I was ecstatic they did not over charge me and were very nice. I loaded up the dog and off we went to call it a night in the reserved customer parking place. So all in all the lip gloss worked and thank god I didn't have to use my knife. I highly recommend this commercial truck shop for any trucker that needs to have any kind if maintenance done.

Honestly, this place is a gem. It's been around for 32 years. The staff is honest and really…read morewelcoming. They were able to get me an appointment within 5 days. They diagnosed the issue for free and within 15 minutes. They are typically busy but the prices are very reasonable. They charged me 180 for a job that other shops tried to charge me 500. So I'm definitely a new customer if something else goes wrong. They do just about everything. Definitely an easy location to find. The job was done in 50 minutes. No unnecessary charges. Really great work. My car sounds as good as new.

Tire service is great, muffler service ok but pricey. Do not get mechanic work done here. They…read morecharge top dollar, but won't pay their help well enough to keep experienced mechanics on staff. The young man told me my truck was a total loss, but turns out that was a misdiagnosis and another mechanic shop fixed it for under $200.