Broke down with a bad water pump at the Vienna exit on I-24 at 2:30 PM. Unable to get help from any…read morelocal repair shops (even with the help of AAA ) I asked my wife to try Marion Ill. as it looked bigger on the map. The first place we talked to was Top Notch Auto Repair. The boss was sure he could help us but maybe couldn't get to it until the next day which I said was fine. They got us towed in and back on the road in less than 3 hours! Flatbed driver, Tech and everyone were GREAT ! Back on the road by 5:30 PM and home to Wisconsin by midnight. Awesome Shop ! Thanks, Terry B.

Got a tire go flat in the middle of a 3 hour trip. Ended up being even more issues, but they were…read moreon top of it. They had us back on the road ASAP and even held on to our car for us while the weather was getting bad. Some of the best service I've ever had.

Called and explained what problem I was having with my car. He was able to give me a quote on the…read morephone. My car couldn't be driven so it was super helpful having him come to the house to fix my problem. He quoted me fairly with an itemized invoice. Definitely will be calling again if my car ever needs fixed, and I will recommend him to everyone I know.

Poor treatment by owner my sil bought a car from him my sil in hospital undergoing surgery right…read morenow. He bought car from them it was to be moved off lot by Monday he gave me one more day and if not gone will tow it to impound lot. I told him couldn't he work with us and said no said lot was for paying customers. My sil is a paying customer. I told him he could be nicer and he laughed at me. So much for small town kindness.

been going here for years never have had a problem with these guys. everything cost money and every…read morebody has bad days. but every day is good with these guys good people good service quality work and will sometimes go out of the way if they can to help someone. it is a business. though not a maid service

Great service with care. They don't oversell but will recommend as needed. They may not be the…read morecheapest but absolutely the best and worth the value. They honor their commitment on timing.

We went to go get our friends vehicle and they was supposed to have it out front after driving 4…read morehours to get there we called the 24/7 hot line and they were very rude and hatful and told us that we would have to wait until Monday to come back and get the vehicle

First and foremost, all reviews prior to the ones posted in 2023 are of Rodgers Automotive under…read morethe old ownership. To my knowledge, even the ones done in 2023 were posted during the transition period from the old owner to the current owner. The new owner's name is Nick. He is also the head mechanic. He and his staff are excellent: personable, attentive, and knowledgeable! Their prices are affordable, and their work is superb! Nick is able to explain his work with great specificity. We went to Rodgers for the first time for an AC replacement in 2023 after moving to the area and have been back for routine maintenance, such as oil changes. Of particular note, something BAD happened under the hood of our old Tiguan. We first brought it to the Volkswagen dealership. Conclusion, it had blown a cylinder. Repairs, replacement of the engine, were cost prohibitive. We brought it to Nick for a second opinion. At that time, honestly, it had been quite awhile since we used his services (as we also use the dealerships for some things). He confirmed their findings in about 30 minutes. We then went to pay him, and he would not hear of it despite our insisting to pay him something. He actually said that he did not want to add insult to injury and that he strives to run his business and treat his customers in an - and I quote - "ethical" way. Unbelievable, right, especially given the reputation mechanics historically have? He is a good man. During the extended transition period of the business from the old owner to Nick, they "evidently", thoroughly cleaned the office and though it was the old look, it was charming, comfortable, and odorless. Since then, that is, since the full transfer of the business over to Nick, they have totally remodeled the office - it is now a bit like a waiting room at a dealership - and improved and expanded the property (razed that old vine-covered house) and modernized the garages. I would HIGHLY RECOMMEND, at least, this version of Rodgers Automotive and its current ownership! (All that said, I know it is after the fact and does not really much matter in the relative spectrum of things, but I feel compelled to defend Nick's predecessor, whom I never met, on one point, at least. After all, it was still technically that guy's business that I first visited, and I found the office with all the old model and diecast toy cars and photos and signage from down through the years,... nay,... decades to be very quaint and not at all dirty and smelly (maybe a little dusty). When one states that "The price was fine and the work was as well," but gives the business a one-star rating, as one reviewer did here, that is a bit absurd. The auto shop passed on the far-and-away most important two necessary factors. All the rest is peripheral. But, I digress.)

Good family Owned operation. Good / Fair pricing...very…read morehonest (even if it hurt$) Kidding...nice guys in that shop!

Friendly staff and great service would recommend this business to anyone definitely will be backread more

Took my truck to Raben in Marion for new tires and brakes. After that my brakes squealed and…read moreproduced a ton of brake dust. They also talked me into letting them replace some front end suspension parts. Big mistake! My truck now squeaks and squawks every time I hit a bump or turn. I called them on it and they claim new suspension parts do that. Wrong! I had my regular mechanic look at it and he said Raben used junk brake pads and front suspension parts. I had him fix the brakes but not spending the money on another new front end suspension. Save yourself the headache and pass on Raben. They used to have a great reputation. Not sure if there's new owners or exactly what has changed.

Took my newly acquired car to PM this morning for transmission work. The Service Writer, Tony was…read morevery personable and kept me updated throughout the day. However, as soon as I was dropped off to pickup my car, I noticed a sizable scratch and scraped area on the lower, right front fender. I know it wasn't there before because I'd just waxed the car couple days before taking it to the shop. I immediately went inside and told Tony about. He came out and looked for himself. He said it couldn't have happened there because nobody told him about it. He called a Tech over and asked him about it. He denied hitting anything. Of course nobody reported it. It's human nature. I'm sure they were hoping I wouldn't notice it. I went ahead and paid them nearly $600.00 for the work they performed. It was a real kick in the teeth to spend that much money only to find they damaged my vehicle. They made no offer to make it right. I didn't even get an apology. I told them I would never patronize them again, and that I was going to review them on Yelp. They didn't seem concerned. My advice, if you do take your car there, take pictures of the entire car. In my opinion, someone there is a liar.

Be very cautious if you select this business.i learned the hard way by my own fault. I trusted PMR…read morefor several years at the end of my patronage in August 2025 . In November 2025 I in writing brought forth a pricing concern overcharge from August that was blatant and confirmed. Overall they gave in to a minimal 100.00 payment to me on a 1440.75 total service bill (payment was taken by me ) to resolve my situation Thank you