Very knowledgeable and professional group. Willing to work with you and take the time to understand…read moreyour unique needs as a person.

Own two Townhouses. Staff at Thompson is extremely knowledgeable; gets me necessary coverage at…read morelowest cost; they are very knowledgeable about the insurance business. I never needed to visit their office. I am a client not a friend or relative Gary D. Raleigh NC; Sarasota Fl.; Belen CR; Warsaw Poland

Extremely Frustrating and Unprofessional Experience…read more I started a commercial policy with Karen's office this year, and unfortunately, it's been a terrible experience from the very beginning. I was on a payment plan, but when the policy renewed after six months, I received a bill for the full next six months. Thinking it was a mistake, I called the office and was told not to worry -- they said they would take care of it. They didn't. The policy ended up getting canceled, yet they still took the first payment for the new term. Then I received a notice from the DMV about a lapse in coverage for June. I called again and was told once more that they'd handle it. Two weeks later, I got another letter from the DMV -- this time stating that my plates had been revoked. When I called again, the story changed completely. Now they claimed I never had a payment plan in place and started blaming me for the entire issue. The level of frustration and incompetence I've experienced with this office is unbelievable. Because of their mistakes, I now have to pay a $50 fee, another $60 for a DMV hearing, and I'm still driving with canceled plates -- all due to their complete lack of professionalism and accountability.

Everyone at this office has been great but Jennifer really stepped up with a quickness when I…read moreneeded time sensitive help. Thankful we picked this office for our insurance.

Chad Richards is not there for his customers when they truly need him with a claim. I have been a…read morecustomer of Chad Richards for over a decade. When I needed him the most, he was not there for me. November 7, 2024, my husband and I were in a serious auto accident where we were rear-ended by another State Farm customer. While the other driver was immediately found to be at fault, I have been having to fight with State Farm every step of the way. For the first two months, Chad was not able to spare even 5 minutes to speak with me. Then, when he did start talking with me, he gave me wrong information. So, after 3 months of going nowhere with the claim, Chad's office tells me that I should have filed under my own insurance as they would have more insight as to what was going on with claims, could help more, and I could use the "Appraisal" clause. Three MONTHS after telling me not to file under my own insurance. I open a claim under my insurance, and was able to settle on the total loss of my car for more money than was originally offered, but much less than my car was worth at the time of the accident. Once we settled on the total loss of our car, we went out and purchased another car. Upon picking the car up, I called Chad's office to get the new car insured. They took the information and assured me the new car was covered. Two weeks later, I am looking at my account and notice that my old car is still listed and my new one is not listed. I call and speak with Chad's office and they FORGOT to put the insurance through on the new car. I had been driving around with only the "grace period" coverage on my car. We ended up switching to a new state farm agent and went into their office to set up insurance on the new car and was told it was completed. Several weeks later we found out that the same thing happened and the new car was not put on our policy and we were driving uninsured. This has been a full-time job dealing with State Farm and all the hoops they have made and are continuing to make me jump through. If it was not for my persistence and daily calls, I do not think we would have had any settlement on the car. State Farm will do everything they can to not pay a claim and when do offer a settlement, it will be far less than what is fair. We are now going to have to deal with the medical claims and I expect more problems. Getting an attorney and having them take 1/3 of the offer off the top was not a viable option. The only thing State Farm is good at is collecting their money every month, but what good is insurance if they don't pay out on a claim when something happens?

Everyone I have spoken to have been pleasant and enjoyable to handle my concerns or questions. I am…read morebeyond excited to have State Farm as my insurance.

Douglas Robertson is what's missing in the world. Honesty, immediate response, answers to your…read morequestions, and just overall great service. I highly recommend Able Anchor!

My new State Farm insurance agent, marc ingram , l highly recommend them. A very good experience.read more

i trust my state farm agent, marc ingram and his team fully. my experiences have been great so far.read more

Choose anyone else but State Farm!…read more State Farm charges twice the amount for auto coverage as other insurance companies in the Raleigh NC area. Do your research before you sign with State Farm. I discovered that I could get the same, "apples to apples", coverage with Erie Insurance through another agency. This info was discovered after being a State Farm customer for a decade or more. Do your research and save yourself some cash!

Wayne and his team provide great support for my business (NerdsToGo) and family insurance needs…read more The number of different insurance policies that a business needs today is insane, but Wayne and his team stay on top of our needs and enable us to stay focused on our customers.

Thank you Rodney Vance for explaining all my coverage. My options and the situations that put the…read moredifferent scenarios in perspective. It was a pleasure and getting MORE coverage for LESS was the cherry on top of that sweet cake,

I spoke with Rodney on Friday about moving insurance carriers. He quoted me for auto which was…read moregonna save me about $75 a month. He called the next Wednesday to confirm the auto and home policies. He ended up saving me even more on my auto and brought my premiums for my home down. Call them! You will be glad you did!

I was with Bonnie for over 18 year and State Farm overall for nearly 25. I made a major move and…read morehad to cancel. Never had a single problem with The service - always timely and proactive. Would do business with Bonnie and her team again without question!

I am very pleased with the service I have received as a customer of Bonnie Byrne State Farm. I have…read morealways gotten good service from her employees. I am leaving this review because of the professionalism of Joe.,He explained my situation to me clearly and followed up with answers to the questions that I had. I would recommend them to everyone.