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    Road-Runners

    4.0 (1 review)
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    In-state moving

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    10 months ago

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    The Moving Company

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    The guys were great. Super nice, very fast, cautious, and did exactly what I asked them to do. They…read morecame 15 mins earlier than the scheduled time and only took 3.5hrs. I am very satisfied and would recommend them to all my friends. FYI : They charged $370 (4hrs minimum)

    A few months back we moved from our house in Las Cruces, NM to Dallas Tx. For this move we chose…read morean Allied Moving Van company called The Moving Company. This is our story: The Moving Company charged us over FOUR THOUSAND DOLLARS to move our things. We were offered a supplemental insurance policy from the moving company itself, but the policy was so expensive we thought we'd never recoup the cost, even if they broke lots of things. We were WRONG. The list of items broken and destroyed is too long to list , but these are a few of the things that were broken and/or destroyed. An outdoor dining table---the movers actually told us that this happened when they decided that rather than carry the table the length of the van, they just SHOVED it to the exit, and snapped one of the legs off in the process; a handmade outdoor fountain with sculptured metal bamboo shoots mounted on a concrete base had the bamboo pieces broken completely off the base; a very heavy stone angel had one of the wings broken off; a Storyteller sculpture had several of the children broken off; a glass lamp was completely shattered--nothing left but the lampshade; a large metal accent piece with many arms was completely misshapen; a Lladro porcelain figurine had a large piece broken completely off; many, many serving pieces were broken and destroyed, along with crystal stemware with the stem snapped off. These are just a FEW of our ruined items. So you can see that these were not just small dishes and serving pieces. These were large, substantial pieces of art and furniture. We honestly began to feel that this had to be almost deliberate. There were things snapped off and broken off, and not as a result of a slight shift in packing. Not even things that we had pointed out as being valuable and important were packed in bubble wrap or Styrofoam, and certainly had no crating around them. We could understand a few broken pieces, but this was RIDICULOUS. In a subsequent call to the Moving Company, we were told that since our experience, things have changed. This company knows they are in the wrong. Moving is hard, even when it goes well. When you have thousands of dollars of damage done to your items, it becomes very personal. We were never offered an apology other than "we're sorry you're upset." In fact, in one reply to us, it was mentioned that we were just upset because we didn't take the extra insurance and so we were upset that we didn't get lots of money. We wonder, IF we had paid for more insurance, would they then have been more careful? If you have a choice, don't choose this company. I know they have had good reviews in the past, so we're just not sure what happened to us. But it could also happen to you.

    Road-Runners - junkremovalandhauling - Updated June 2026

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