Be careful getting a car here... they will let you leave with the vehicle and if financing falls…read morethrough and you have to return the vehicle they will find a reason to keep your down payment. They will not disclose that with you. It is not in the contract. They will charge you a "rental fee". The price of the rental fee will add up to your down payment. They are not honest people. The only way you get out of a rental fee is if you let them try to put you in a different car. They will also continue to run your credit after being asked to stop. If I could give them zero stars I would.

bought a vehicle off them they done a pretty big job that costed them a lot of money 5 months later…read moresame thing happens and wants me to pay 1100 bucks to fix it when I've only had it half year and only put 2400 miles I would do your home work people do not buy a car from here

bad service do not take your car to that shop he ruined $600.00 worth of rear end gears for my jeep…read moreand charger my $400.00 labor i had to take my jeep to another shop to get the work done he is not a good mechanic take your car some where else

Anytime you go to a dealership with a problem that has you stumped, you hate to think of the cost…read moreand the possible bad news. I recently moved from Hawaii to TN and let's just say that my 2015 Jeep Wrangler was giving me some electrical and battery issues. So I drove to the dealership relinquished my keys, and prayed for the best! I dealt with George in service and he promised to keep me posted as I waited in the lobby. The dealership was very clean and almost full, I took notice right away as the service staff came in and called people by their name. Very friendly atmosphere and it's been a long time that I've felt that nice at a dealership. Plenty of coffee and well stocked snacks and soda machines. Bathrooms were clean as well. When it came time to break the news to me about what they found out, George was explaining that most of my issues were coming from a dead battery. How did I drive it there then??? I have a duel system and it saved me because I could jump my Jeep from the 2nd battery & Isolator system. I highly recommend these for Jeeps because at least you can jump the battery in remote places! So George said he would call the dealership in Hawaii and maybe the battery was still under warranty. George let me know it was, and he was friendly and always smiling when he was talking to me. The entire dealership was very friendly and courteous. So off I went with a new battery and I wanted to thank the staff at East TN Dodge in Crossville TN

Completely wasted two hours of my life. As a business owner I am busy. It is nearing the end of the…read moreyear, I need to buy a vehicle for my business. I called and specifically asked if a vehicle was avail, I was told that they verified that it was by Dalayna, that they would pull it up, and the internet Manager Chris, who called me to introduce himself said same. Low and behold as SOON as I sat down the salesman I met two seconds earlier says "Oh no, that one burned up on the showroom floor but I'll make it up to you". I am not going to mention his name as it is irrelevant to my experience. It was not his fault but I literally just met you and this is how you want this transaction to begin? As I sit here typing this, several hours later, it is still on the website. I worked for a dealership before, I know how the BS works. Apparently, if you want to play the whole, "oh no, thats not here but I got this one for you" game, then go ahead. Not the way I do business so you lost mine. Its 2024, not 1999, you need to do better.

We are so happy with our purchase! A 2026 Ford Bronco, we love it! Thank you, Collin for your help,…read moreI can't tell you enough, how pleased we both are!! Buying a vehicle from East Tennessee Ford was a great experience! The people who work there were very kind and helpful!! Thank you again Collin and everyone else at, East Tennessee Ford!

Just called East Tennessee Ford. I was needing a new key for my 2015 Ford Focus. I spoke with the…read moreparts dept. and I got the shock of my life. To get a new Key, Just the key it is $290.00 plus tax. then I have to pay for the key to be cut and then I have to get it programed. I did not ask what the rest of the price was as I new I was not going to pay these morons that kind of money. I have had Fords all my life and i am in my 70's I can tell you this I would never buy a ford product and I sure will never buy from East Tennessee Ford. Second I would recommend everyone find another dealer to deal with. John Jamestown Tn.

We purchased a vehicle in June of 2025. They offered to bring it to our home in Chattanooga which…read morewe thought was great initially, but 2 days later, they called and asked us to come to the dealership so they could correct a document and have resigned.. so 2 hours there and 2 hours back which negated the initial positive. We still do not have a title and registration as of January 2026. Our bank calls us daily regarding this. We have called the dealership dozens of times and get little to no information and are essentially told they will get the title and registration to us when they have it. We are on our 5th drive out tag which they never get to us before the previous expires and we have to request multiple times and have been pulled over 3 times for expired drive out tags.

Update to my last review to include pictures. Those tires were installed on Monday 08/11/25. Drove…read morethe truck home and parked it. 2 days later went to drive the truck and the right rear had a huge bulge in the side wall. I assumed I received a bad tire and called Tirerack for warranty replacement. That took until Monday the 18th to be shipped to another installer and mounted and balanced. (at this point I've been without my truck for 1 week). When I put the new tire on the truck I check all the other tires. They ALL had the same bulge in the sidewall. (pics will be added) One bad tire could happen (anything made by man) however 4 new tires with the same issue I find hard to believe. When I called Tirerack about it and sent them the pics they agreed that it wasn't a tire issue but an installer issue. So now I'me waiting for 3 more new tires to be delivered so I can get my truck back on the road again. ( Best case will be Monday 08/25/25 before that happens. I also noticed when I took the bad tires off the the left front lower shock mount was broken off and needs replacement. Shouldn't that have been caught when the truck was on the lift with the tires off? Just to make sure Dave Kirk personnel know do NOT call me as I have nothing to say to you about your service department.

These guys really helped me and my wife when we lost our car in an accident. Kyle and Pete where…read morevery kind and accommodating to us. They gave us a really good deal on our car and where very patient when our bank was been less than helpful when we tried to finance through them. Go check them out if you get a chance. Probably the most stress free experience buying a car I've ever had in all honesty.

They will lowball you on your trade in and expect you to pay full price for a vehicle that they…read moreown. They do not know what making a "deal" means! I would sooner recommend that you buy a car from Walmart!