Jack is one of the best people I know. He is fast, efficient, and cleans up after dirty work. He…read moresold me a Osburn woodstove insert that I can't keep from smoking. If the flue is cold after not running for 2 days it smokes my whole house up until the flue gets warm and draws a draft. I have had Jack out several times and he can't make it work. This woodstove is nearly useless as I can't fill my entire house with acrid smoke every time i let the flue go cold. I have tried everything and am ready to throw out a $7,000 investment.

Fast and professional service. Contacted me within half hour of arrival.Priced right. Highly…read morerecommended!

Alex came to my townhome today (during a snowstorm!!) and did a fantastic job cleaning and…read morerepairing my gas fireplace. He even painted both the inside and outside for me!! It looks and works great now. I will be using him for additional work as well (installing a fan in the fireplace). The price was also great. Swell guy overall.

On time, proficient, covered the floor, cleaned upon completion. Good job. The repairman did…read moreeverything I expected.

What an operation! First time experience, and it was great. Bryan is top-notch. He repaired and…read morecleaned our fireplace and we've been enjoying it during this winter's cold. His rates are very reasonable compared to what other operations quoted us and he doesn't try to upsell his services or products. Don't waste your time trying to find another fireplace company when Nova Fire Design is your best option. You won't regret it!

Our old fireplace was removed and new one installed. The beautiful stone work was completed by…read moresomeone he recommended. We couldn't be more pleased!!

This is an excellent company. Steve is amazing. Patient and kind. Happy to explain anything do you…read more Installation was smooth. Great crew. Excellent customer service all the way through from everyone. Absolute recommend. A+++ all the way.

Pride in your work - Integrity in delivering what you promise - Treating the customer as you would…read morelike to be treated. That's how I'd summarize our experience with Steve the Fireplace Guy. Steve and his team replaced our tired old gas log fireplace with a new, beautiful, full-enclosure gas fireplace. From the beginning of the project until the end, Steve and his team were friendly, courteous, prompt to reply, and genuinely took pride in their work. Steve made sure that at the end of the project, he was there to ensure that the inspection passed without any issues. He also made sure that we, as the customers, had an opportunity to ask any questions we had about the operation of the fireplace insert. Steve and his team also refreshed our 20+ year old gas lantern in the front yard, replacing the old mantle system with a beautiful gas flame and refinishing it from top to bottom. We could not recommend Steve the Fireplace Guy more highly. You will not regret selecting Steve over the competition.

We bought an American Fyre table from Bowman's. We ordered it because we wanted a certain color and…read moreeven though we never saw the fire table in Bowman's store we were confident that the color would match the samples that Bowman allowed us to borrow for a few days. We were not disappointed. Dorothy was a great salesperson and answered all of our questions. Delivery and setting in place in our outdoor patio went smoothly-I am thankful Bowman sent 2 strong men to lift this heavy table. I have no regrets on this purchase.

was looking for wood stove and piping for a wood fireplace chimney. plan to move stove when new…read moreconstruction completed. they declined to even do an estimate! said we needed a "Level 2" inspection. told em wanted a metal pipe placed via the fireplace chimney. trrrible customer service. poor sales. won't even see the site. Went to competition and installed (stove and metal exhaust) without any hassles. Surprised they are still in business.

I'm very pleased with the service that Saul provided and would definitely use Tim Whistler Plumbing…read more& Gas Fitting in the future. There was an initial mixup about the appointment time, but that was soon sorted, and Saul contacted me prior to his arrival and arrived on time. Quickly getting to work, he identified the problem with our gas insert. He was able to fix the immediate problem to return it to working order and then explained what was happening and why. He also provided what next steps would be for a more permanent solution. It was a very professional, friendly service call.

They are professional, punctual, knowledgeable and do good quality work. I very much respect the…read moretechnician, but the problem appears to lie with the company's practices and fees. The main problem and downside is that they are very expensive and overcharge. Despite the Yelp page saying that the company provides a "free estimate", I was quoted $49 for the technician to travel. In addition, if I had not chosen to go ahead with the repair, the company would have charged me an additional $150 diagnostic fee. Essentially, despite the yelp profile stating a "free estimate", it will cost you closer to $200 to get a quote. I see this as false advertisement. In addition, when the technician concluded that the problem was the capacitor, I received a final quote of $600. When I googled the price of the same capacitor online, the price range was in between 75$ - 150$. Essentially, they are charging a premium of at least $450 per replacement for a single part (capacitor). Despite their professionalism and quality work, I do not recommend this company for the reasons stated above. If price is not a concern for you, and you would rather pay twice the market value for a job then you should definitely choose them. EDIT: I actually googled the price of a capacitor and offered to buy my own. I was told that by the technician that if I purchased my own capacitor that the company would not install it. In conclusion, they did not address any of my concerns. Unfortunately, after reading the other bad reviews, there seems to be a consistent pattern of discrepancies between what they tell customers and what they instruct technicians to say on site. Making an honest living is so much more rewarding than making it dishonest living.

So happy with out fireplace. This company has great communication and they completed in 2 visits…read more My fireplace was in bad need of repair with cracks and unusable dampner and they did a great job. They even fit me in before Christmas ahead of schedule. Wasn't cheap but considering amount of work done I think it's been totally worth it. We've enjoyed several fires during this abnormally cold winter. Would recommend this company they know what they're doing.

We wanted to get our Chimney inspected. It took about two months for me to get my inspection…read moreappointment. They don't follow up on paperwork easily. I had to call back to receive my invoice. I called again so that I could make an appointment for the work they said need to be done on the outside of our Chimney. Still waiting for a response. This is something that has to be done in warmer weather because of the bricks and outside Chimney work. I will update my review when the job is completed. Which includes setting up an appointment for the additional work need outside of my Chimney with the brick work. I do appreciate their honesty about for safety reasons to not use the fireplace.