I'm leaving this review so other buyers know what to watch out for. I signed a full purchase…read moreagreement for a vehicle, the manager signed it, and I paid an $1,800 deposit. Because it was close to closing time, the salesperson rushed me through the paperwork so quickly that I barely had a chance to read anything -- which I now regret trusting. Minutes after leaving, the dealership called to say they had put the wrong vehicle on the paperwork -- their error -- and that I now owed $4,000 more. Instead of honoring the signed agreement or offering a meaningful solution, they offered just $600 off the new price. That's not professionalism or accountability. That's a dealership trying to fix its own mistake at the buyer's expense. If you shop here, take your time and double-check every line, because the pressure to rush through closing time cost me a deal I was ready to complete. The worst part, I actually would have purchased at the higher price had they showed me that to begin with. But the sales person partially blamed me when I told him I expected them to honor the price by saying "Stacy with all the research you did you had to know the price of the vehicle. It was an honest mistake but we showed you the numbers for 2020 and you signed for the 2020." I was absolutely appalled at this considering I really couldn't remember the price because I had driven so many different vehicles all within $5k price point and even though I asked for the copies of the paperwork, he rushed me out the door before providing them...I didn't think it was a big deal because they needed to do work to the vehicle before we paid in full. I couldn't even verify I signed paperwork he said I did during the phone call. And in the end, when sharing pictures of the papers via text, I was still missing a copy of the one and only paper I looked at super closely with the price and vehicle on it. Somehow this one conveniently "disappeared" and he proceeded to tell me I never signed a copy of that one. But it was the first document I signed and really the only one he let me read. Good riddance. What a blessing! And a lesson for me.

Honda Service department guy very aggressive and unfriendly just nasty when I go on Niagara Falls…read moreblvd their always pleasan. You pay all this money for these cars and when something is going on and you take it to them only to get a nasty worker that if you don't like your job then maybe you should be where you don't have to interact with people is crazy

Customer service is back and its at West Herr Nissan of Orchard Park. Staff is good at their jobs.read more

I love this Nissan dealership. Zac is the best…read moresalesperson. I purchased a Rogue from him. I love the SUV BTW Service is also great. Easy to make appointments online. Great communication upon drop-off and pickup. Shuttle drivers are also a great plus.

Patrick B (Salesperson) and West Herr Toyota Orchard Park was a complete pleasure to do business…read morewith. In October 2021, I was in the market to buy a new vehicle, but the specific one I wanted, Toyota RAV4 Prime, is not sold in the state I live in. Due to supply chain issues and production, RAV4 Primes are extremely hard to find. Most dealers that I called are only selling them to local in-state residents or adding huge markups (~ 5 to 10K or more!). The few Toyota dealerships that do sell to out of state residents AND at MSRP generally have really long waitlist (6 months or more). I chatted with Patrick at West Herr in late October and he said that they could sell me a Prime at MSRP but the wait could be 4 - 6 months if I was set on a specific color, but it could be sooner if I was flexible on color. He was friendly, professional, and 100% transparent and honest from the 1st time I chatted with him. On November 11, about 3 weeks after I left my initial deposit, I received a call from Patrick asking if I was open to the silver/black color and that the vehicle was set to arrive in early December. My wife and I decided that the silver/black color was fine. Patrick was also helpful in adding / removing options/accessories that I did not want. The best part of the whole experience was that there were no surprise dealer add-ons, packages, markups, etc. This was my first time buying a vehicle out-of-state and having it shipped and Patrick and West Herr Toyota Orchard Park made me feel comfortable throughout the entire buying experience. He was very communicative and gave me updates on ETA, took photos of the vehicle when it came in. The paperwork to sign and buy the car was still done on paper and sent via FedEx. The only way I think it could be faster is if that was moved to digital/DocuSign. Nonetheless, the whole process was relatively quick and easy. Patrick even came in on his dayoff, December 24th, when the dealership was closed, so that he could meet the truck driver and load up my RAV4 Prime. The vehicle was delivered on 12/30 and my wife and I are extremely satisfied with the vehicle and the service we received from Patrick and the staff at West Herr Toyota Orchard Park.

Nothing but the best service from everyone. Very relaxed, no pressure and fair. In particular,…read moreColleen Leclerc and Patrick Barber were both instrumental in getting the car that I wanted.

Went to West Herr Jeep looking to trade my current jeep (2020) in excellent shape with 35000 miles…read moreon a new 2026 Jeep. After apprising my Jeep they wanted to give me wholesale pricing and deduct another $550.00 reconditioning fee what a joke then on top of this charge me full sticker price on the new one. When I got hope I shopped other dealers and found they were discounting new Jeeps several thousand dollars with one out of state dealer discounting the same Jeep as i was looking at at West Herr $13,000.00!!! I guess this is how they pay for athlete's advertising for them !!!

larry was a great sales person to work with we are very picky and wanted to order a new truck he…read morelistened to us and order went thru no problem we are super happy with larry olease let him know we are super happy and if know anyone shopping we will send them his way thank you

There comes a time when you just find it agonizing to take your car to the dealer for a repair…read more.... well it happened to me and just let me tell you that Cassandra, one of the service advisors, was one of the most understanding, helpful and friendly persons that made my whole experience with the dealership service department totally different from what I had experienced in the past with other dealerships... It was a refreshing experience...

I had a dead battery that was under warranty on a Saturday at 3:00 in the afternoon. And I live…read morevery far from the West Herr Subaru where I bought my car. I stopped by another West Herr in Amherst and of course that wasn't where my car needed to be. But I must tell you that every single person I dealt with at West Herr Toyota was nicer and more helpful than the one before!!! They gave me a car to drive out to Orchard Park where I was given a loaner and they had my car towed to the West Herr Subaru that would cover the warranty. Truly above and beyond level of care and service from start to finish throughout this entire experience. Nicole, in the service department, kept me updated not only on the progress of my car but the weather conditions there!! Linda at the front reception desk was always pleasant and helpful in person and on the phone. In fact not one person in any location was anything but kind and helpful. I can't recommend West Herr enough.

Oh boy, back at the service repair shop for a check engine light. Gladly it was still under…read morewarranty. I was taken care of by Allison G. She was amazing... she is very knowledgeable in what she does and this place is lucky to have her. I left my car there because I didn't want to wait there all day in the waiting room and they were able to have me shuttled home and back. Wasn't a wasted day. Car is fixed and I'm happy.

Stopped in to test drive a minivan. Meanwhile I had my car…read moreappraised for trade in value. While talking numbers with the salesperson, the kid driving my car says its unsafe and I shouldn't drive it home. Then the service manager reiterates the same thing. I'm thinking this a very bizarre sales tactic. The van I test drove was being sent to Rochester for a pending sale so I had to decide right then and there if I wanted to purchase - I declined. When I got my keys back to drive my car home, the brake line was completely ruptured and fluid was leaking everywhere. They wouldn't show me camera footage proving the brake line broke prior to them taking my vehicle. And I was left stranded without a ride with not a soul in sight willing to help. They had my car for four days before it was repaired with a $1,000 price tag. I was told they'd refund my fee if I purchased a vehicle. But without inventory I'm not sure how they expected that to be a resolution. I wouldn't buy a keychain from West Herr.

Do not recommend the service department. I contacted them on the 22nd of December about my camera…read moreissues and as of today 12/30/25 nobody has gotten back to me!

I had the honor of speaking with an NFL LEGEND DaVonte S at this dealership, I told him I was…read morelooking at a Carnival Kia for my mom & also a Niro for myself. He was full of knowledge and personality. Once I come to the area I will definitely be to get a car from him. He spoke highly of the dealership and management which gave me the feel that West Herr Kia is a family type of work atmosphere. Thanks Davonte S. I recommend everyone go there and ask only for him.

brought in car for, oil change, and a problem with back tire on drivers side! this is a 2019 Ford…read moreEcosport Titatium with 39,000 miles on it? they told me it needed new brakes, cost, $1390.81. Then she told me it had another problem, vehicle front engine cover is leaking oil, cost 4,100.00, I talked to my son in florida who is a mechanic and owns his shop in jacksonville, fla. he's been a mechanic for over 35 years, and said that's ridiculous! So Im taking it to other mechanics here! I will never, ever do business again with Towne, which is a shame, because, I've bought cars there and repair work for 20 years, so you've lost me and anyone that's thinking about going there! The girl that took care of me was Morgan, she asked me 4-5 times if I would sell my car, she was very interested! She could be a problem!

They act holier than thou. i bought many vehicle here over time. act like they do me favor to…read moregive rebate I'm due. had to bother HR person at plant for no reason. send rebate check with ex-wife name on it. (13 yrs divorced) can't cash it. take it back in person..no replacement check yet. write letter to ceo. ignored.