The staff is friendly. The hygienist is friendly, highly professional and provides an excellent…read morecleaning.

While the staff was pleasant and professional, I would not let Dr Hogan work on me ever again. He…read moreapplied a veneer to my front teeth after I had explicitly told the office I did not want this procedure. As he applied it, he stated to his dental assistant "I want to see if it changes/hides the stains". Years later the treatment is wearing off and my enamel is now ruined, all because he wanted to see how it would work.

Abruptly closed, withheld xrays and deposit for treatments and no return calls. Years of service…read moreand this is how we are treated. I have contacted the morning news and reported to bbb. Very disappointing

It seems like my son needed so much unnecessary and expensive $ work. Since leaving the practice 2…read moreyears ago, my child has not needed anything but a cleaning. I've spent thousands $$$ at the kids dentist unnecessarily. I should have trusted my gut and went somewhere else initially.

So, how does one rate an establishment that as a general rule has a negative stigma? After all, "I…read morelove my dentist visits and I always look forward to my checkups and cleanings", is a statement said by no one...not ever. But, I can say that my family and I have been patients for 5 years now and we've never had a negative experience and have always been treated well. The staff is professional, friendly and they are truly dedicated/careful in all they do. No complaints at all. So, I guess that about says it all. I'd recommend Marcellus Smiles for all your family dental requirements.

After moving from New Mexico to Skaneateles last year, I had to find all new healthcare providers,…read moreincluding a dentist. Called to make an appointment at Marcellus Smiles and was thrilled to hear that I didn't have to wait weeks to get in. The receptionist, hygienist and dentist were all super professional and made me feel welcome and comfortable. Their offices were clean, modern, nicely decorated and well-maintained. Had my teeth cleaned and x-rayed. It was a pleasant surprise to find that both dentists were women! How wonderful. I would not hesitate to recommend this dental practice to anyone, anytime. Glad I found them. And look forward to seeing them again.

Very personal care, friendly staff, keeps you informed on what is needed to keep your teeth in best…read moreshape

This box is too small and 5 stars is not nearly enough to describe my experience with Dr. Craybas…read moreand his amazing staff!!! I did extensive research on cosmetic dentists here in the Syracuse area before finally making the call to set up an appointment with Creative Dental Concepts. If you're anything like me, there is a lot of anxiety associated with any major dental procedure. From day one, Dr. Craybas and his staff made me feel comfortable and instead of dreading each appointment, I couldn't wait!!! My new smile is BEAUTIFUL!!!!! The Facts? *I was able to make an appointment within an extremely reasonable amount of time. *The first impression I had of this office was over the phone while setting up my initial consultation. Nicole was very friendly, welcoming and informative (a huge plus since I was so nervous about this appointment). *I had several visits for my procedure and they never kept me waiting. My appointments were always on time. *The girls in the office are super friendly and always make you feel welcome, especially Kim who worked directly with Dr. Craybas on my shiny new smile! She's a rockstar! *And Dr. Craybas... I can say with 100% confidence, if you are looking for a cosmetic dentist in the Syracuse area, look no further! From day one, he HEARD what I was saying. The artist in him had an image in mind of what my smile would become when he was done and let me tell you, he created a masterpiece! Before seeing Dr. Craybas, my teeth were dark and fragile from a lack of enamel; I have hated my smile for YEARS! And now? I can't stop smiling! My teeth are healthy and beautiful! They are so "ME" and so natural looking; exactly what I asked for :) I would absolutely recommend Dr. Craybas and Creative Dental Concepts of CNY and if I could I would give them many more stars!!!

I needed to find a local dentistry and decided to try mapleridge. Ive had the best experience here…read more I went for my routine checkup and they located a cavity. The first checkup was a bit of a struggle to fit the xray placements in my mouth. However, when i came in for my filling, Dr. Saini and her staff were so efficient. I was in and out within 15minutes, no pain, no complaints. Also the front desk has always been incredibly helpful especially when i ran into insurance problems

I can not say enough about Dr. Saini, and the entire staff at Mapleridge! Dr. Saini is by far the…read morebest dentist I have ever been to. I recently became a patient of hers, and I have been so happy with the care I receive. I need a lot of work done; fillings, filling replacements, crowns etc. She sat down with me and explained the treatment plan and made sure I was in agreement. I fully trust her professional knowledge and judgment. She is also personable and compassionate. I'm a big scaredy-cat when it comes to dental work, and she completely put my anxiety at ease. Melody the receptionist is always pleasant and works wonders with scheduling. Vicki the dental assistant is amazing! I could go on and on about this office! It feels great to finally get the care I deserve. Thank you, Dr. Saini and staff. With a smile, Jen

receptionist was nice, nurses are nice, people are nice! problem is after i had surgery done, while…read morelater on i went for a follow and waited 3 hours just to leave and come back next day and waited 2 hours and still didnt get seen for my follow up. and there were others in the same situation

The front desk woman (black woman) was extremely rude right off the bat....we had just walked up…read moreand my daughter has severe social anxiety and was asking me to please step in and help her check in. Yet the woman raised her voice at us without giving us a moment to answer her and had asked us what department of the dentist we were there for. I was stunned to hear her voice be so cold uninviting and honestLy before 7:30am so angry and annoyed so early. If this is how you start your day please QUIT!! It is obvious you hate what you do and everyone else shouldn't pay the price for your lack of professional skills.

My experience with this dental practice has been appalling. None of the office staff even…read moreacknowledged me standing in front of their large check-in window. No hello, no nod, nothing but a brief look up. A couple minutes standing and the window is slid open. I state my name and appointment time and the female hands me the first-time patient documents to complete. This lack of engaging was repeated on my second visit, less the paperwork.

I went to get a filling they put in the novicane as they should, the doctor did not come back in…read morethe room for almost an hour, by then the novicane has worn off and he still drilled in my mouth i walked out in tears and in pain thats when we informed them i will be finding a new dentist. Also they continuously cancel appointments they schedule the appointment two months after what the appointment was supposed to be and they'll call and reschedule again and again and I'm just sick of it.

I have been going to Baldwinsville family dentistry for a few years now. They are wonderful. They…read moretake such good care of you, very gentle when they're doing work on your teeth very calming atmosphere I highly recommend them.

I have been going to Dr. burke for quite a few years and was generally happy with the work on my…read moreteeth. this last time though, not-so-much. the crown came off one of my molars in the back so I made an appointment to have it cememted on. so on july 16 2026 I came in and he said the crown had a hole in it -it was metal- and bacteria could make its way in and that the crown would probably come off again so we talked about a new crown and I said okay and then he drilled around the tooth and left. the assistant came in with the cost of the new crown and a 10% discount if I paid in cash. the total was 1490.00 but with the discount, it came to a little over 1300. so I went out and paid for half of the total bill, which was 700.00. also made an appointment for July 29 so the new crown could be put on. a few days before my appointment the person in the front desk called and cancelled the appointment and said barb would call Friday to reschedule. well, no call on friday. and no call on Monday or Tuesday either. I called and told the girl that barb hasn't called me yet. she said barb was't in and she'd leave a message for her. I waited and still no call from barb and I was getting worried that the uncrowned tooth was going to break so I called again and I asked what was going on with Burke and she said he was leaving the practice and there were no appointments for me with him. she put me on hold and came back a few minutes later and said I could have an appointment with Dr. Sam so I made the appointment for August 12 to see her. I was sent a bill for 720.00 dollars so on Monday and called b'ville dental and told receptionist that I don't owe 720.00, I owe 648.00. so on Wednesday the 12th I went in for my appointment and the desk-girl said I owe 720.00 and I showed her the receipt and said i owe this amount. then she tried to get me to pay up front and I said i'd pay when I got the crown on. a few minutes later, the woman who takes payment came out and called me in to her desk and said payment is due before my procedure. so I wrote the check out for 648.00 and she said I owe 720.00. I was starting to get upset and told her I don't owe 720.00 and then the manager came down the stairs and said the 10% only applies if you pay the total amount. news to me. so I said you can keep your crown and that I was going to find a new dentist and that woman just shrugged her shoulders. I than said I want my 700.00 back and she said lab fees would be taken out of it. I was so angry. so I called the NYS attorney general and left a message asking if they could help me get my money back. that practice is so uncaring! DO NOT GO THERE!

I've had many dentists throughout my life but Dr.Terri at Grateful Dental is the best. She's…read moreknowledgeable, proficient, personable, and the best dentist I ever had. The rest of the staff is also the best I have ever had!

Spent 20+ years with my last dentist in the Rochester area and now looking for a dentist that is…read morecloser. Contacted Grateful Dental and the staff was extremely accommodating with the receptionist and hygienist providing an appointment the next day for a new patient to their practice. I completed the paperwork and arrived early at the appointment, as requested. Great review until this point. On the way back to the "chair", the hygienist mentioned they wanted me to get a full mouth x-ray. I asked if there was any way not to do this. As the hygienist explained why they wanted to do it, Dr Terri came out into the hallway and as the hygienist was trying to convince me to do it, Dr Terri stated "why don't we call it done, then". Thinking she meant to skip the x-ray, i said great and started to move to the dental chair. Then Dr Terry states "No. The appointment is over" and showed me the door. I was flabbergasted at this statement. In no way was I rude in my request and would have done it with a little convincing/persuading. Apparently, they are not really looking for new patients. If anyone is looking for a new dentist, I would recommend looking elsewhere.

Quality of care is ok. Office manager and financial coordinator are both extremely rude. A request…read moreby Dr. Patel to United Health for a rate increase resulted in us being billed for services previously covered by our insurance, which hasn't changed. We were told by the office manager that it is our problem with United Health Care, not theirs. We won't be returning.

Best dentist I've ever had!…read more Before your appointment: they send out email reminders 2 week before, 1 week before, 1day before, and the morning of your appointment. They also call to confirm your appointment as well. Waiting for your appointment: I have never waited more than five minutes for my appointment. They have never made me wait and I have always been able to speak to the woman behind the counter the moment I walk in. The waiting room is pretty and well kept. During your appointment: Everything is digital and they have computer screens to show you all the images of your teeth that they are looking at! They remember you and are polite and kind and make small talk, which is nice. Everything is to high tech and spotlessly clean. After your appointment: They give you a folder with your teeth X-ray in it for any specialist you want to go to and give you a goodie bag with Toothbrush and toothpaste and floss in it! I love going here and they are by far the best dentist business I have ever been to!