The staff is friendly. The hygienist is friendly, highly professional and provides an excellent…read morecleaning.

While the staff was pleasant and professional, I would not let Dr Hogan work on me ever again. He…read moreapplied a veneer to my front teeth after I had explicitly told the office I did not want this procedure. As he applied it, he stated to his dental assistant "I want to see if it changes/hides the stains". Years later the treatment is wearing off and my enamel is now ruined, all because he wanted to see how it would work.

Abruptly closed, withheld xrays and deposit for treatments and no return calls. Years of service…read moreand this is how we are treated. I have contacted the morning news and reported to bbb. Very disappointing

It seems like my son needed so much unnecessary and expensive $ work. Since leaving the practice 2…read moreyears ago, my child has not needed anything but a cleaning. I've spent thousands $$$ at the kids dentist unnecessarily. I should have trusted my gut and went somewhere else initially.

So, how does one rate an establishment that as a general rule has a negative stigma? After all, "I…read morelove my dentist visits and I always look forward to my checkups and cleanings", is a statement said by no one...not ever. But, I can say that my family and I have been patients for 5 years now and we've never had a negative experience and have always been treated well. The staff is professional, friendly and they are truly dedicated/careful in all they do. No complaints at all. So, I guess that about says it all. I'd recommend Marcellus Smiles for all your family dental requirements.

After moving from New Mexico to Skaneateles last year, I had to find all new healthcare providers,…read moreincluding a dentist. Called to make an appointment at Marcellus Smiles and was thrilled to hear that I didn't have to wait weeks to get in. The receptionist, hygienist and dentist were all super professional and made me feel welcome and comfortable. Their offices were clean, modern, nicely decorated and well-maintained. Had my teeth cleaned and x-rayed. It was a pleasant surprise to find that both dentists were women! How wonderful. I would not hesitate to recommend this dental practice to anyone, anytime. Glad I found them. And look forward to seeing them again.

Very personal care, friendly staff, keeps you informed on what is needed to keep your teeth in best…read moreshape

This box is too small and 5 stars is not nearly enough to describe my experience with Dr. Craybas…read moreand his amazing staff!!! I did extensive research on cosmetic dentists here in the Syracuse area before finally making the call to set up an appointment with Creative Dental Concepts. If you're anything like me, there is a lot of anxiety associated with any major dental procedure. From day one, Dr. Craybas and his staff made me feel comfortable and instead of dreading each appointment, I couldn't wait!!! My new smile is BEAUTIFUL!!!!! The Facts? *I was able to make an appointment within an extremely reasonable amount of time. *The first impression I had of this office was over the phone while setting up my initial consultation. Nicole was very friendly, welcoming and informative (a huge plus since I was so nervous about this appointment). *I had several visits for my procedure and they never kept me waiting. My appointments were always on time. *The girls in the office are super friendly and always make you feel welcome, especially Kim who worked directly with Dr. Craybas on my shiny new smile! She's a rockstar! *And Dr. Craybas... I can say with 100% confidence, if you are looking for a cosmetic dentist in the Syracuse area, look no further! From day one, he HEARD what I was saying. The artist in him had an image in mind of what my smile would become when he was done and let me tell you, he created a masterpiece! Before seeing Dr. Craybas, my teeth were dark and fragile from a lack of enamel; I have hated my smile for YEARS! And now? I can't stop smiling! My teeth are healthy and beautiful! They are so "ME" and so natural looking; exactly what I asked for :) I would absolutely recommend Dr. Craybas and Creative Dental Concepts of CNY and if I could I would give them many more stars!!!

I needed to find a local dentistry and decided to try mapleridge. Ive had the best experience here…read more I went for my routine checkup and they located a cavity. The first checkup was a bit of a struggle to fit the xray placements in my mouth. However, when i came in for my filling, Dr. Saini and her staff were so efficient. I was in and out within 15minutes, no pain, no complaints. Also the front desk has always been incredibly helpful especially when i ran into insurance problems

I can not say enough about Dr. Saini, and the entire staff at Mapleridge! Dr. Saini is by far the…read morebest dentist I have ever been to. I recently became a patient of hers, and I have been so happy with the care I receive. I need a lot of work done; fillings, filling replacements, crowns etc. She sat down with me and explained the treatment plan and made sure I was in agreement. I fully trust her professional knowledge and judgment. She is also personable and compassionate. I'm a big scaredy-cat when it comes to dental work, and she completely put my anxiety at ease. Melody the receptionist is always pleasant and works wonders with scheduling. Vicki the dental assistant is amazing! I could go on and on about this office! It feels great to finally get the care I deserve. Thank you, Dr. Saini and staff. With a smile, Jen

receptionist was nice, nurses are nice, people are nice! problem is after i had surgery done, while…read morelater on i went for a follow and waited 3 hours just to leave and come back next day and waited 2 hours and still didnt get seen for my follow up. and there were others in the same situation

The worst. I made an appointment for a deep cleaning and a check for infection as I have a problem…read morewith this. They did x-rays. Never told me what the x-ray showed. Dentist came in to look in my mouth, quickly flashed a flashlight past my face and that was about it. He told me I did not need a cleaning and I had no infection. He didn't even look. I had a lot of plaque and found out that I do have an infection. waited for the cleaning but it never happened because doctor said they don't have a hygienist and he didn't want to do it. Why bring me in for a teeth cleaning if you're not going to do it? They told me to never come back, don't worry. As I walked out, I saw spilled powders all over countertops and floors - it was filthy

My experience with this dental practice has been appalling. None of the office staff even…read moreacknowledged me standing in front of their large check-in window. No hello, no nod, nothing but a brief look up. A couple minutes standing and the window is slid open. I state my name and appointment time and the female hands me the first-time patient documents to complete. This lack of engaging was repeated on my second visit, less the paperwork.

I went to get a filling they put in the novicane as they should, the doctor did not come back in…read morethe room for almost an hour, by then the novicane has worn off and he still drilled in my mouth i walked out in tears and in pain thats when we informed them i will be finding a new dentist. Also they continuously cancel appointments they schedule the appointment two months after what the appointment was supposed to be and they'll call and reschedule again and again and I'm just sick of it.

Prefaced with I'm the sickest terminal cancer patient to ever make a complete and full recovery,…read moreand needed a lot of dental work from spending 25 days on a vent - 10 of those in a coma, having brachytherapy (radiation) in my trachea - bad for teeth, malnutrition and starvation to 60 pounds and so forth in 2019. I arrived at Dr Burke freshly transferred from my new anxiety dentist who said I was too anxious. 1-collectively between 2021-2025 over 50k was spent on 13 crowns. I only have 4 uncrowned teeth, so that's a lot of money to only have 7 bottom teeth - the 8th was pulled a year ago. Half of that money? Redoing work, I have 6 new crown with holes in them because root canals were performed shortly after. 2 apicoectomy surgeries on 2 of those failed root canals. In 2025 4 root canals were done, in 3 different appointments. (Read as: cha-Ching, cha-Ching, cha-Ching). 2-the second apicoectomy Dr. Burke told me I was having a root canal redone. It was a lie, and he admitted he lied so I wouldn't "get emotional." It was a betrayal to find the stitches the next day, a chunk of cartilage missing, and spend a vacation with my face bruised. Worse, it was a lie he thought was funny because he tricked me. 3- that was also the first time he gave me fentanyl. As it was also the first time he made my husband leave the room. I had told him previously how I'd spent a month in the icu getting 2 shots of fentanyl a day, and went into a terrible detox in hospice and for weeks afterwards. I was a medical addiction, went through hell to get off it, and he GAVE it to me without asking or telling me. Lack of consent - illegal and negligent. I was given Fentanyl only in free appts, which is the one thing I don't understand. 4.) Dr Burke really doesn't care. In a procedure if the drill is not on, he leaves. He has never finished any of my procedures. That's left to the ladies. 5.) I was dismissed from his service, the letter (pictured) I take responsibility for not leaving. But I had trouble finding another sedation dentist, and I was afraid to leave what I was familiar with. That-is my bad. 6.) I was told I was dismissed was for seeking a second opinion on 21k worth of dental implants, and it frustrated Dr Burke. 7.) do you like staff gossip? Do you like women gossiping and complaining about the dentist? It's awkward AF, but get used to it. 8.) I was dismissed right before getting my implants, so they've kept everything. The molds, the map to place them, everything. 9.) money is paid up front, and is 10% more if not cash. I have missed appts, such as my last one, in which my dad could not get $7000 total that day, but could the following day. Not good enough. Should I make him pay $700 more bc of my cancer debt? No. 10.) I've enclosed pics of a large procedure over 3 hours from 2021 where u received less sedation than for a free root canal through a crown last February. That's crazy. And dangerous. If an administrator would like to rebut my review, all appointments were recorded. I have my entire file, the canceled checks. I wrote an entire book about the patient abuse and lack of care that almost cost my life in my cancer story. Also, I've found a new sedation dentistry and it's been wonderful. I'm so sorry I didn't leave earlier. I wanted so badly to believe you people cared about your patients. ***I'm not taking down my review. It's legal (I've checked) and I have no reason to.

I have been going here since 2015. Unsure if there was a staff change, but I was treated with such…read moredisrespect by two employees not just one but two. They are also no longer accepting Delta Dental, and it takes months to get an appointment. While I like my dentist, her support staff is rude and unprofessional. The staff is a big part of business. I did tape the conversation, and her support staff was aware but that did not stop the way I was being treated. For customer services purposes I will be forwarding to the dentist directly. Hopefully, she makes a change for the better.

I've had many dentists throughout my life but Dr.Terri at Grateful Dental is the best. She's…read moreknowledgeable, proficient, personable, and the best dentist I ever had. The rest of the staff is also the best I have ever had!

Spent 20+ years with my last dentist in the Rochester area and now looking for a dentist that is…read morecloser. Contacted Grateful Dental and the staff was extremely accommodating with the receptionist and hygienist providing an appointment the next day for a new patient to their practice. I completed the paperwork and arrived early at the appointment, as requested. Great review until this point. On the way back to the "chair", the hygienist mentioned they wanted me to get a full mouth x-ray. I asked if there was any way not to do this. As the hygienist explained why they wanted to do it, Dr Terri came out into the hallway and as the hygienist was trying to convince me to do it, Dr Terri stated "why don't we call it done, then". Thinking she meant to skip the x-ray, i said great and started to move to the dental chair. Then Dr Terry states "No. The appointment is over" and showed me the door. I was flabbergasted at this statement. In no way was I rude in my request and would have done it with a little convincing/persuading. Apparently, they are not really looking for new patients. If anyone is looking for a new dentist, I would recommend looking elsewhere.

Quality of care is ok. Office manager and financial coordinator are both extremely rude. A request…read moreby Dr. Patel to United Health for a rate increase resulted in us being billed for services previously covered by our insurance, which hasn't changed. We were told by the office manager that it is our problem with United Health Care, not theirs. We won't be returning.

Best dentist I've ever had!…read more Before your appointment: they send out email reminders 2 week before, 1 week before, 1day before, and the morning of your appointment. They also call to confirm your appointment as well. Waiting for your appointment: I have never waited more than five minutes for my appointment. They have never made me wait and I have always been able to speak to the woman behind the counter the moment I walk in. The waiting room is pretty and well kept. During your appointment: Everything is digital and they have computer screens to show you all the images of your teeth that they are looking at! They remember you and are polite and kind and make small talk, which is nice. Everything is to high tech and spotlessly clean. After your appointment: They give you a folder with your teeth X-ray in it for any specialist you want to go to and give you a goodie bag with Toothbrush and toothpaste and floss in it! I love going here and they are by far the best dentist business I have ever been to!