I've been there multiple times and each time I'm impressed with their friendliness, helpfulness,…read moreand professionalism.

I went here in 2022 to have my watch battery replaced. In 2022 they charged me $7.50 to change my…read morebattery. I went back 2 weeks ago for a battery replacement and this time the cost was $25.00! I knew inflation was high, but really? For a common battery? I'm sure everyone is professional and knowledgeable about the Jewelry industry, but I think for return customers, perhaps they should consider the cost.

We went in because my engagement wore thin and broke In the back. The broken part pinched my skin…read moreslightly. My wedding band also needed some smoothing up. We were told the repair would be around $630, as it needed a half shank. We tried to ask about other options, even a new setting. Just to see what was available. They would not even show us any settings, saying it would be around $2k. They suggested coming back in 3 weeks because of the pinched skin. They said my ring size would be different than it has been for 38 years, even though my ring still fit perfectly. Apparently they assumed we were bums and had no money. We were literally given the brush off! My husband recently purchased a pair of earrings for me there and has made several purchases over the years. We went to another local jeweler, we were greeted with a smile, they gave us all our options, showed us new settings. Examined the broken ring closely and said it not only needed a shank but the prongs were worn. We got a quote of almost half of your quote, to do a more extensive repair. We will no longer ever purchase from James Douglas Jewelers again.

James and team do a great job! They repaired and cleaned my ring and it looks brand new.read more

Recently went through the process of ring shopping at Brooks Diamonds and they made a nervous…read moreexperience very easy and calming. Everybody involved was very helpful and I would highly recommend to anybody who wants to go through the process and is looking for smart, trustworthy people!

Stacey and her team were amazing to work with! Professional and very knowledgeable. Beautiful…read morediamonds too! I would give them more stars if I could.

Classy Pittsburgh Gift SPOTTTTT!!!…read more We need to shout it from the parking lot and let the whole city know!!! Stop going to Sports Stores for yinzer merch - gifted hands has your fix! An unassuming boutique store - Gifted Hands is an epic find for Pittsburghers who need a gift for their Steel Nation friends. Yes, the store has jewelry, bags, and beadwork items lining the front windows and the front of the store... but if that intimidates you... close your eyes and wander to the back of the store. Primanti's sandwich dog toys! Steel cutouts of the Pittsburgh skyline! Mister Rogers children's books! You won't be let down! You will find a gift. The prices are pretty equivalent to Amazon and you can peruse the curated selections to find things that you normally wouldn't think of. To top it off, the employees are always the sweetest! When checking out, they will offer gift receipts... and gift wrapping!!! We bought a Pittsburgh children's book - and they offered baby wrap (colorful tissue paper) or the Pittsburgh mix (black and yellow colors) FOR FREEEEE!! Amazon wouldn't do that!! Stop being lazy and cheap with gifting - come out to a local establishment and get your gift here!!

This is a great spot to find unique gifts for anyone on your list…read more They have a nice selection of jewelry and accessories (like earrings, scarves, purses), some home decor (things like signs and knickknacks), a baby/kids section, mugs, some birth year things and a whole wall of Pittsburgh goodies Stuff can seem a bit pricey, but much of it is handmade, so definitely worth a splurge. The staff are friendly and attentive and will even gift wrap your purchase! If you don't need it wrapped, they still carefully package it for you to take home. Definitely check it out if you are looking for a unique gift!

Love, love, love this company! They're talented, knowledgeable, kind and a wonderful resource!…read moreMateya and Anthony are treasures! Can't recommend them enough! Fabrication, repair, they do it all!

I was recommended Mock & Co by a jewelers stand in Monroeville Mall. My husband and I had always…read moregone there until we were told that the gentleman who worked diamonds had left the business. I dropped off my ring with Anthony on a Saturday morning. It needed 2 diamonds replaced and the bottom of it was starting to crack, which I didn't even know was happening until Anthony pointed it out. I received a phone call on a Tuesday (yesterday) from his team and was told it was ready for pick up. Pictures below really show how great of a job he did Thanks so much to Anthony and his team! You guys do really awesome work!

DO NOT USE THIS BUSINESS. The owner is unprofessional, unethical, devious and deceitful…read more I commissioned GDC to make an item for me. I brought some of my own "scrap" gold to be used in part for sentimental value and in part to defray the cost. Picked up my object only to find that my scrap gold had not been used. When I questioned the woman as to why my scrap wasn't used she became a bit nervous and had no answer other than she guessed he "forgot". I was charged far over the estimated price and while I put down a deposit it was ADDED to the estimated price AND, they wanted to keep my scrap! I returned home and called requesting my scrap back, even offering to pay the difference in price (before I realized I had paid far more than the estimate). The woman became nervous and said she'd have to weigh it but would call back. No call back. Phoned the next day and spoke to the owner explaining the situation. Explosive temper is an understatement. I was told, as he was yelling and carrying on, he didn't care about my sentimentalien, he had a "very sick sister in the hospital", daughter in law who passed away, son who took off and is raising their child. That there were more important things in life. His personal problems had no bearing on the situation. Recently lost both of my parents, so the sentimentalism of incorporating it into something I designed was important to ME. I was told I was "weird" because of this. Because of his belligerent behavior and the feeling something just wasn't right I consulted the police. I had a receipt with no discount given for my scrap gold. Therefore, he wasn't entitled to keep it. Poor bookkeeping-on purpose-meant to confuse. The police stopped in to speak with him and I received a call from GDC within minutes telling me I could pick it up. I did so the next day only to be verbally assaulted once again, yelling and carrying on, lacking any form of civility, not letting me speak. I was flipped off, told I was a bitch, told never to come back, he instructed an employee to call the police on ME! Threw me out and told me to go back to my "miserable life. " MY miserable life??! No apology for not using my heirlooms or the unsettling phone call the day before. Unabashedly appalling behavior from a business owner AND man. The man is pathetic. Got caught with his hand in the cookie jar but is trying to make me some kind of scum of the earth. Shame on him for resorting to demeaning a customer because he wasn't getting away with taking something he wasn't entitled to! I don't wear that hat-all his. They (employees) are all in on it. If this doesn't qualify as a poor review and warning I don't know what will. I would give zero stars but it's not an option. One burned and burned up reasonable woman.

THIS APPLIES ONLY TO WATCH REPAIR. They may be excellent for other things…read more Stopped by to see how much it would cost to replace the glass face of my wristwatch. They said they send watches to someone at another location for repairs and estimates, and that it could take a couple weeks. After 4 weeks they called to say it would be $80. I told them no thanks, I'd like to just come pick it up and not have it repaired. It took another 3 weeks before it was back at their store for pickup. Then I took it to a jeweler in Greensburg on a Saturday. They gave me a price on the spot of $30 for the repair and said it would be done in a week. I'm giving GDC 2 stars instead of 1 star because the young guy who was there when I picked up the watch was very patient and polite, and took the time to show me some other new watches that they had available for sale, in case I decided to buy a new one instead of repairing the old one.

Want to visit a family-owned, family-run jewelry store in the Pittsburgh area, then Louis Anthony…read moreJewelers is the place for you. I have been shopping for watches and jewelry for over 40 years in the area, and the folks at Louis Anthony are the finest. Great, great selection of watches, diamonds, jewelry, David Yurman, etc. Friendly and accommodating staff. Amie, Geeg, Veronica and Louis are in the store helping with customers. I wanted a solid gold Rolex and was having a hard time finding a retailer that would assist me. Along came Louis Anthony and I finally got the watch I always wanted. We will be back again and again! Have we met, yet? YES....finally. I waited too long!

Amazing customer service! Such a welcoming store, they are our extended family at this point!…read moreHeather, Jeremy and Veronica are amazing! Don't miss out on this amazing store! If you want to experience what a real jewelry store is, stop in, you will not be disappointed! Walter and Lynn Yates