Love, love, love this company! They're talented, knowledgeable, kind and a wonderful resource!…read moreMateya and Anthony are treasures! Can't recommend them enough! Fabrication, repair, they do it all!

I was recommended Mock & Co by a jewelers stand in Monroeville Mall. My husband and I had always…read moregone there until we were told that the gentleman who worked diamonds had left the business. I dropped off my ring with Anthony on a Saturday morning. It needed 2 diamonds replaced and the bottom of it was starting to crack, which I didn't even know was happening until Anthony pointed it out. I received a phone call on a Tuesday (yesterday) from his team and was told it was ready for pick up. Pictures below really show how great of a job he did Thanks so much to Anthony and his team! You guys do really awesome work!

Recently went through the process of ring shopping at Brooks Diamonds and they made a nervous…read moreexperience very easy and calming. Everybody involved was very helpful and I would highly recommend to anybody who wants to go through the process and is looking for smart, trustworthy people!

Stacey and her team were amazing to work with! Professional and very knowledgeable. Beautiful…read morediamonds too! I would give them more stars if I could.

We went in because my engagement wore thin and broke In the back. The broken part pinched my skin…read moreslightly. My wedding band also needed some smoothing up. We were told the repair would be around $630, as it needed a half shank. We tried to ask about other options, even a new setting. Just to see what was available. They would not even show us any settings, saying it would be around $2k. They suggested coming back in 3 weeks because of the pinched skin. They said my ring size would be different than it has been for 38 years, even though my ring still fit perfectly. Apparently they assumed we were bums and had no money. We were literally given the brush off! My husband recently purchased a pair of earrings for me there and has made several purchases over the years. We went to another local jeweler, we were greeted with a smile, they gave us all our options, showed us new settings. Examined the broken ring closely and said it not only needed a shank but the prongs were worn. We got a quote of almost half of your quote, to do a more extensive repair. We will no longer ever purchase from James Douglas Jewelers again.

James and team do a great job! They repaired and cleaned my ring and it looks brand new.read more

I've been there multiple times and each time I'm impressed with their friendliness, helpfulness,…read moreand professionalism.

I went here in 2022 to have my watch battery replaced. In 2022 they charged me $7.50 to change my…read morebattery. I went back 2 weeks ago for a battery replacement and this time the cost was $25.00! I knew inflation was high, but really? For a common battery? I'm sure everyone is professional and knowledgeable about the Jewelry industry, but I think for return customers, perhaps they should consider the cost.

We regret buying my engagement ring here. Not only was it undersized in spite of my telling the…read morejeweler that my knuckles swell, but the custom setting was ruined when it had to be enlarged. The condescending attitudes at the store were not appreciated. For the money, we could have not only gotten a better and larger diamond elsewhere, but also had a more pleasant experience. Needless to say, the wedding rings were not made here. I rarely wear my engagement ring because it reminds me of the mistake of allowing my husband to buy it here. Tragic.....I am speaking with another jeweler about having it reset into a necklace and replacing the diamond in the engagement ring.

Went in to have two Swatch batteries replaced. They wanted to charge me $50. I told them to give me…read moremy watches back. I then went on Amazon and bought the SAME two batteriesfor $5.00 and replaced them myself. Outrageous prices!