Robert didn't want to speak with me as he had someone at his desk but took the call in the first place. My policy went up and it's not clear as to why. I'm not pleased with the service of this agent and would not recommend utilizing State Farm when the agents don't want to be clear with you. read more

very good service fromMelanie Was such a great help. made everything quick and easy. i have 0 complaint. I was working on minimal time and she made it work. read more

I worked with Peter and Rob on home insurance when buying a house. They were able to get me the best rates- bundling my home and auto. They even beat out an insurance broker that I received quotes from. Peter and Rob were honest, reliable, and knowledgeable. Working with them was a pleasure and I highly recommend them. read more

Once again, Robert treated me and my family extremely well. We needed to re-evaluate our payments in light of our national and personal economic realities. Robert was understanding and was able to adjust our premiums accordingly without sacrificing any protections we had. All our insurance needs are being met by State Farm and this is the only office I will deal with thanks to the quality of the human beings who work there. read more

I have been using Andrew Pena at State Farm for the last few years and I could not be more pleased with the service I receive and would strongly recommend them. Derek Lindell read more

Called them for a auto insurance rate quote during normal business hours.m and got a message telling me to leave a voicemail. I figured this must be some sort of mistake, they were swamped with calls or receptionist was on a break. Call back an hour later, I get voicemail again. I think to myself that this is a terrible way for a business that makes a commission off of sales to get leads. But, OK, I leave a message stating I would like a quote. 3 hours later, no call back. Obviously this office doesn't want my business and provides horrible service (whenever I walk past, everyone in the office looks disinterested). read more

I went by at the end of the business day; nobody was interested or could be bothered to lend me a hand. You can't make this stuff up. Literally everyone had their bags packed like school children, waiting for the bell to ring and be dismissed. Unbelievable! read more

I finally got around to changing my insurance agent to an office more accessible to me. Mr. Donahue and his staff here are great. everything was handled efficiently and clearly explained. this was great, because my experience with State Farm itself was turning sour as the main call center folks had been "updating" my information incorrectly for the better part of a few months. I'm glad that the staff here treated me with respect and a calm attitude, unlike whoever staffs the State Farm phone centers out in Flyover Country. what's clutch: they're open until 6 on most weeknights, with after-hours appointments if necessary AND they're open on Saturdays. fantastic! as I often point out, it's a major annoyance when services/businesses don't respect the working man/woman by not having any late or weekend hours, as if time off grew on trees. while I only came for car and personal items insurance, the agents also provided me with information on other policies, but were not pushy at all. it's always great to find a local business which cares about its customers! read more

My agent, Andrew Pena, is the BEST! He is professional and a pleasure to deal with. Always has the answers for me and is quick to respond to my emails and phone calls. This is one reason I remain a loyal customer. Andrew you ROCK! Good Rates on my insurance needs, too! read more

Andrew is the best. He goes above and beyond for his client. Knowledgeable fast and efficient he got me great coverage at low rates 10 stars wouldn't be enough! read more

Last week, I made numerous attempts to obtain information regarding my automobile and renters insurance policies. Agent representatives were not qualified (their words) to discuss anything about my policy. They said only a registered representative could answer the questions. The said a qualified person will call me back. After 4 attempts I gave up. My last gasp effort was to leave a voice message for Robert Donahue. Surprisingly, he never called me back. Consequently, I called up another insurance provider and cancelled State Farm. read more