Huge thanks to this organization who was honest with me after a referral from my dentist to them -…read moreDr. Baldwin compassionately confirming they could not help my current situation and was very apologetic about it. No consultation charge. I arrived 10m early and was literally back out the door within 30m, including the consultation and an X-ray. I know I'll have further need for periodontal work so know I can come here for honest and empathetic help.

The nurse made me sign a form in the surgery room that I didn't understand. When I asked her what…read moreit was for, she was very rude and said they wouldn't do the surgery or give a refund if I didn't sign it. I signed it because I had been in a lot of pain and I didn't know how long it would take to get another surgeon. I'm not sure what they did while I was under anesthesia. I asked for a copy of the form but they did not give it to me.

Don't walk, run away from this place. If I could give zero stars I would. My husband had surgery,…read moreneeded the oral surgeon and they didn't code their paperwork right and the next day we realized they didn't do the important part of his treatment plan. The treatment by Carlee the front office receptionist was the worst part of the experience. They don't admit any wrong doing and then treat you like you were the problem. His temporary dentures didn't even fit and never would since they didn't do the right surgery. Horrible experience for my husband and I.

Wish I could give them a ZERO star. Follow up, I talked to both phone numbmers on their bill, both…read moreare in New York. Both said to talk to the local office. I called the local office phone number, pressed 2 as instructed, then the person in Syracuse answered????? So finally got to a recording that I could leave a message to the local office. Finally someone from the local office called me. Eexpalined that I got the full panoramic and that is only covered by insuraqnce every 5 years. I told them I had a conversation with the hygenist I saw and said I just wanted a basic cleaning as this was my first visit. She said they always did the full panoramic for new patients, but I explained that I did not want anything my insurance didn't cover. She did it and assumed me as a new paitent that it would be covered. You know the rest of the story, I got a bill for the panoramic that my insurance did not cover. So in my conversation with a real person I was told I had to pay it even though their hygienist said it would be free for new patients. It's just a huge conglomerate that is a money-making machine. DO NOT GO TO ASPEN DENTAL.

I have been a patient for 20 years and have never had anxiety going to the dentist. My kids never…read morefeared going to the dentist. Dr. Alford is amazing with his patients he explains everything he is doing and always checks on you to make sure you are feeling good! His staff is very pleasant and accommodating, they just have the best team in Hot Springs! Go to Dr. Alford and your smile will thank you!

Staff is amazing! Love the front desk staff & dental assistants. Dentist will overpromise and…read moreunderdeliver. If you are considering "COSMETIC DENTISTRY," don't waste your time here. I've spent over $10,000 on 4 front top & 4 bottom opposing incisors, and they LOOK TERRIBLE. $2,300 of that was spent on a front dental implant. Lets start with the local dental lab which they use for crowns! THEY ARE NOT CAPABLE OF PRODUCING ACCEPTABLE NATURAL APPEARING OUTCOMES. After three attempts on 4 bottom incisors, I realized that the dental lab used is highly incompetent (probably the cheapest?). To make matters worst, the dentist didn't hesitate to permanently glue 4 new crowns, which looked exactly like the previously worn down teeth (57-years). The dentists standard of quality doesn't exist, otherwise he would not have accepted them from the lab and glued them in place. The dentist actually made three separate attempts, replacing bottom 4 teeth. He had a blank slate with no limitations. At several points, I complained & made suggestions (with notes, pictures and 1-year of ignoring my concerns). I explained obvious issues which he and the lab ignored. If he addressed my concerns on lower teeth, the largest tooth above them wouldn't be crooked. Now, I'll need to pay cash to fix what they screwed up. Since he refused to correct my issues and the causes he created, I advise anyone needing cosmetic dentistry to pay more and see a specialist instead. Pictures coming soon!

We love Dr. Gorman and his office staff. They are very caring and take time to actually talk to you…read moreand ask about your life. They aren't your normal "just out for money" kind of dental facility. I've had multiple cleanings and fillings done by Dr. Gorman and his team. They are by far the best and my whole family sees him, both young and old.

Scheduled a new appointment six weeks in advance No call or…read morenotice and when I called to confirm they removed me from schedule Also I called for emergency filling that came out and because I was a new they would not work me in They are very uncaring and really don't care about their patients especially new ones Avoid this place