This Lakeshore Ram service department sucks. Apparently when they don't know how to fix your Ram…read morethey just refuse you service instead of dealing with helping the customer. The manager is a real piece of work.

My wife & I recently purchased a barely-used Trailblazer from Michael James @Lakeshore, & can't…read moreemphasize enough how easy of a process it was. I can't speak to other people's experiences, but our process with Michael was no-nonsense, to-the-point, with no sneaky add-ons, etc. 4 text messages, a quick test drive, & we were sold. The entire exchange, including our dealings with the finance dept. were quick, painless, & pleasant. I'll gladly return or recommend.

I am the type of person that speed walks past the kiosks in the mall because I don't like pushy…read moresales, so going to car dealerships is kind of an anxiety-driven task for me. I had visited Honda of Slidell twice; the first time was to look at older Honda CR-Vs and the second time to sell Rhonda the Honda. The first time, I made an appointment online and met with one of their sales guys. He was very kind and the test drive was fine, I just didn't love the model of the year I was looking at though it was the year I was in the market for. I didn't receive a copious amount of phone calls following my visit, and I appreciate that the sales guy I had worked with didn't push it with me. As luck would have it, I was able to buy a Honda CR-V from a family member, and needed to get rid of Rhonda the Honda. I had put an Instant Cash Offer request in online and a couple of dealerships popped up for me to have the car inspected with Honda of Slidell being one of them. I was contacted by someone from this location asking if I'd like to set up an appointment and I had one on the books days after I made the request... Now let me tell you a little about Rhonda the Honda, a 2007 Honda Civic that had seen better days. She was in pretty bad shape. I really don't even know how we got it to this location without her kicking the bucket. While I had high hopes of getting a certain amount, I knew in my heart that she wasn't worth much anymore. That being said, John Roberts whom I worked with this time around, still put her through the maintenance check and came to me with the laundry list of issues my ol' Rhonda had, and why it wouldn't be the value I had had in mind. I still felt the need to negotiate a little and he acquiesces, taking my request back to his boss. With a clear explanation, he found a middle ground and we shook on it. To be honest, it's that feeling when you sell your textbooks at the end of the year, and are kind of sad, but also kind of happy to be rid of them. The process was quick, and the check came in no time. John Roberts was very kind, knowledgeable, and not in the least bit "car salesman-y" to me. I had had a guy friend there to help me get a ride back and at no point did John direct the conversation to him which I know is sometimes an issue women have on car lots. So thank you, John, for buying my sweet ol' Rhonda the Honda, and I hope for your continued success at Honda of Slidell.

Keep your word and follow up with your promises!! Zero if I could!! I guess you by default get a 1…read morestar from us!

Warning Internal Fraudulent Practices…read more Just for the record-this is my personal experience and I would hate to see this happen to someone else. I am extremely disappointed and alarmed by what happened at GMC legacy in Slidell, La. A former employee of theirs(my ex husband of approximately 7/8 years) was able to purchase a vehicle in my name -including signing all paperwork without my knowledge or consent. I did not authorize this purchase, nor was I present. I have evidence. Despite no longer working there, this individual exploited the dealership's lax identity-verification process to secure a loan under my Social Security number: As a result, I'm facing: - [ ] A fraudulent auto loan on my credit report. - [ ] Emotional distress and hours lost disputing this crime. I have since filed reports with my local police department , DMV, and I met with the owner Mr Adam Bowen(to give his business the opportunity to make it right, however it was unsuccessful) but GMC Legacy must also be held accountable for allowing an ex -staff member to retain document-signing privileges. Do NOT do business here if you value your personal information. Until they overhaul their security and retrain their staff on proper ID checks, any transaction here puts you at risk of Identity theft.

I had a great experience at this dealership. Ask for Matt and Bridget. They are an excellent team…read moreto deal with. I was in and out on a Saturday in my new Sierra EV AT4!

The sales experience was fantastic. Sales team was very professional and knowledgeable. Recommend…read morethis dealership to anyone who wants a new vehicle.

I scheduled an 8:30 a.m. service appointment online and assumed my car would be serviced around…read morethat time. When I arrived, I was told there were several cars ahead of me and that they service vehicles on a first-come, first-served basis. I asked why I even had an appointment, and I was told by the service department they don't actually honor appointments -- the online system just "lets you schedule one." This was extremely frustrating and misleading. If appointments aren't real, they shouldn't offer them. I rearranged my morning for nothing and ended up waiting behind walk-ins. Very disappointing experience.

I recently brought my 2016 Hyundai Tucson Sport to Matt Bowers Hyundai Slidell to have a few minor…read moreissues checked out. I had several warning lights showing on the dashboard, which turned out to be related to a few sensors. I was also having an issue with my rear windows. After receiving my vehicle back, I noticed an issue with the lock on that same door, to the point where I could not open the door. I brought the vehicle back, and that's when I had the pleasure of working with Brennan Moczarnik. Brennan was professional, helpful, and had a great attitude throughout the entire process. She was a breath of fresh air and genuinely worked to help resolve the issue. The shop manager, whose name I unfortunately did not get, was also dedicated to addressing the problem in a strong and professional manner. He demonstrated accountability and a clear commitment to making sure the issue was properly resolved. While the situation was frustrating, I truly appreciate how the team handled it. This was definitely the best experience I've had with a dealership service department. I would especially like to recognize Brennan and the shop manager for their professionalism, communication, and dedication to resolving the problem.

I purchased an used vehicle and they promised to replace the struts on the car even had me bring it…read moreback because they had to order parts. Only to have my vehicle serviced recently and be told the struts had to be replaced and apparently they never were replaced at matt bowers. Called them and noone had an explanation to how it happened and why they lied about fixing the vehicle.

Started out great BUT once papers signed they screwed up our county we live in paperwork delayed 2…read moreweeks and then the sales tax check they sent was not enough. They did not reimburse the tax money that was promised that they messed up. (135.00 we had to pay out of our pocket)Sent text to sales rep Rachel she said hold off because its complicated not to call Chase the GM(very fishy) Dwayne never got back to us on calls, so unprofessional! Reported to BBB not that it matters they aren't even registered with them which is not good for this business AT ALL. DO NOT BUY FROM THEM ONLY TROUBLE! Unless you live to be seriously stressed out over a sale that you are neglected at every turn go ahead enjoy. A car purchase is hard enough without dealing with finance issues. We are good people and Never deserve this shameful horrific treatment from a business EVER.

Phillip in service has refused to service my vehicle, bc he failed to explain that I needed to…read moreprovide my own ride home when keeping my car overnight. My car is under warranty, and he is very aware that there is a problem where my engine may need to be replaced. I've never been treated so awfully ever. This man needs to be coached on how to treat customers. This place lacks customer service skills.