I wanted to provide an update to my original review following thoughtful and professional follow-up…read morefrom Dr. Amber. After my initial experience, Dr. Amber personally reached out, reviewed what happened, and took full accountability. She acknowledged that a mistake was made regarding the cost estimate for my son's visit, specifically that the cost of required X-rays had not been factored into the quote I was given. She agreed the situation was not handled well and confirmed that there was no reason the correct estimate could not have been provided upfront. Most importantly, Dr. Amber honored the original quoted cost, which I truly appreciate, and took concrete steps to address the issue internally. She shared that the staff member involved has been written up and placed on a performance improvement plan, with clear expectations around customer service moving forward. That level of transparency, accountability, and leadership speaks volumes. I want to be clear that my concern was never about the medical care. The doctor and clinical staff were kind, informative, and wonderful with my child. This was a front-desk service issue, and I appreciate that Dr. Amber took it seriously and did not dismiss my experience. I'm updating this review to reflect how professionally the situation was handled after the fact. One person's actions should not reflect an entire practice, and I respect the way this was addressed. Thank you again to Dr. Amber for taking the time to follow up and make this right.

This practice is negligent and a fraud. The dentist refuses to do preventative treatment on some…read moreteeth unless you pay a lot of money for invasive and unnecessary procedures for other teeth. She also sends refunds of your money to other stranger people so that's a HIPAA violation. The office staff is rude and inexperienced. Beware and avoid at all cost.

I took my son here today for the first time and it was an amazing experience. Dr Susie Ryan is very…read morekind, thorough, patient and has great bedside manners. The dental assistant Dulce was gentle and encouraging. And the front desk ladies are welcoming. I never thought my autistic son would be able to sit through a whole dental appointment! Looking forward to future appointments.

Dr. Ryan is amazing! My daughter has quite a bit of anxiety and Dr. Ryan is magical!! Best…read moreexperience. Highly recommend!

After bringing my children to this pediatric dental office since they were about one year old, I am…read moreextremely disappointed with how our family was treated. We recently missed an appointment that was allegedly scheduled for a Friday, yet I never received a phone call reminder, and had the appointment scheduled for Friday as my children aren't in school Friday's. Despite the apparent communication breakdown, I was charged a missed appointment fee of $90 and informed that the charge would stand because it was considered a missed appointment. What was most upsetting was the lack of consideration for our long standing relationship with the practice. Rather than working with us to understand what happened, the office immediately enforced the fee and suggested that if I was unhappy with the balance, I could transfer my children's records elsewhere. Customer service and communication matter, especially in a pediatric practice where families place their trust for years. Unfortunately, this experience left me feeling undervalued as a long term patient and ultimately led me to seek care elsewhere. I hope the office will take future concerns from loyal patients more seriously and improve its communication processes.

Poor customer service. The front office staff is very rude. The office only cares about money. They…read moredo not care if you are sick and call to r/s, they will take your money.

Brought my 4yr in for her first check up and I'm so glad I did. She was nervous and was not…read moreterribly excited about going but as soon as she got there the staff was amazing!!! Jessica (hope I remembered correctly) took her back and made her feel so comfortable, used a little monkey to show her how to properly brush and just made the entire experience so kid friendly and neat for her that she asked me serval times since then when her next appointment is. The ambience of the office is awesome as well. they have cool kites hanging all around and a few pac-Man arcade games, one for small kids, and one for bigger kids. Nice little bonus. It was so important for me to be able to find a DDS that made her excited and not scared and I think I found that in Dr Oliver's office. We don't have a pediatric dentist in our area so I came from the Ukiah. Absolutely worth the drive. Definitely recommend other parents to give his office a try.

Both Dr. Oliver and Dr. Mauger were knowledgeable and patient with my scared 2 year old. What a…read moregreat team, from the front desk to the hygienist to the dentists!

Friendly staff. Prompt service…read more So I just took my daughter for our first visit last week Friday. She just loved it and asked the techs if she could come back everyday and have her teeth cleaned. Because my daughter has a cavity we are due back on Friday and she is excitedly looking forward to seeing them.

Wonderful staff. My children have gone here all their lives and it's always been a good experienceread more

I recently cracked a crown and was looking for anyone that could see me as soon as possible, and…read morethat lead me to the yelp listing for New Leaf. I read the bad, read the good, and decided to give them a try. I called, explained my situation, and boom, same day visit to make sure everything was ok, then a follow up the next day for a temp. Fast, efficient, easy. Now, because this was an emergent issue, I didn't take the time to go through all of the hoops to find an in-network provider with my insurance provider. I know this could've lead me to a search for a second job, but fortunately I was covered, even though I was not in-network. I did have questions about cost, and how my coverage would apply; let me tell you, they broke everything down, and explained everything I could expect, and even refunded me fees that they clawed back from my insurance. I wanted to know how my coverage would work, since they were out of network, and they gave me a printout of how my coverage would be applied over their range of services. It turns out that even though they're not in my network, everything is still reasonably covered so I'm joining their club! A week later, my crown was ready; they got it fitted, seated, and got me out the door in under an hour. No pain, no problems, just premium work! On my original crown, you could feel the seam where the crown met the tooth, but the new one is on there and I can't tell where my tooth stops and the crown starts, it's completely seamless! It's like magic; sweet, sexy, dental magic! I was back on track towards earning my Ozempic prescription the very next day. Alex, Luli, Dr. Kuo, you guys are amazing, thank you!!!

Dr. Kuo was amazing. He kept checking on me throughout my tooth extraction to make sure I was doing…read moreokay. I felt completely cared for the entire time. I highly recommend him.

I would definitely recommend this Dentist over Sohouria dentist practice. Dr.Briggs is very relax…read moreand friendly when dealing with kids and very friendly environment. Even the front desk people are very accommodating.

Dr. Briggs is very approachable and caring and has a great sense of humor. You can tell she really…read moreloves kids and understands many of them get anxious about the dentist. She makes it fun and easy, the receptionist and staff are also always wonderful. It's really nice to be able to text them too for appointments and questions. If there is ever an urgent matter she gets my kids right in and does an amazing job. Would certainly recommend to anyone needing a dentist.

My kids, ages 7 and 10 had a great first visit with her. We had recently moved to Windsor so it…read morewasn't their first time but nonetheless they were a little nervous and anxious to find out if they had any cavities. I had previously worked for over 5 years at a pediatric dental office so my standards are a little high and Dr. Van Roy met them. She was honest with her ortho referral and very easy going as was her staff. The office was clean and quiet when we went. My kids and I were very happy with our visit!

So disappointed I did not see the one star review on here before I made our apt. We had almost the…read moreexact same experience, except my child's teeth weren't pulled. He was drastically over treated. I have had a second and third opinion after the traumatic experience my child had at Van Roys and both said his treatment was totally unnecessary and now we are having to pay to have this work corrected and dealing with horrible dental anxiety for a child who previously LOVED going to the dentist. I am happy for the patients who have received great care. But was not our experience at all.

I can't say enough good things about this place. They were able to take my 5-year-old on short…read morenotice, and Dr. Adam and his team provided exceptional care from start to finish. My daughter has been very apprehensive about dental work due to prior traumatic experiences with another pediatric dentist, but the atmosphere here is so kid-friendly and welcoming that she felt more at ease right away. The team's playful demeanor, along with their patience and understanding of her anxiety, made this visit far more comfortable than anything we've experienced before. Highly recommend--thank you to the NorCal team!

We had a great experience with Dr. Adam and all his staff! After being with a highly recommended…read morepractice in the area for several years, we determined it was time for a change. We briefly moved to another popular practice where I just wasn't feeling it. The whole experience with Dr. Adam's office has been positive, and that's saying something considering it consisted of my daughter getting a filling and an extraction! The staff and Dr. Adam were all helpful, explained options and were respectful of questions and concerns. Dr. Adam didn't try to guilt me into treatment when I asked if extraction was an option given her age and the tooth being a primary tooth. He explained the pros and cons of both without bias. The procedure itself was great - my son had an extraction at another office and the experience was less positive. She didn't even feel the novocaine shots and didn't know he had pulled the tooth. She was so nervous about this procedure and I can't thank the office enough for making sure it didn't become a traumatic experience. 10/10 would recommend this office!

Dr Dixons crew and dad have always done a terrific job. I had three fillings in a row that ended up…read morebeing very painful. The only bad experiences of my life. So i lost all confidence and respect. Now i am with Dr Sandhu downtown Sebastopol and she is a far better dentist. More thorough and skilled. With respect.

Dr. Dixon and staff are EXCELLENT! My first appointment yesterday (new patient appointment) was…read morephenomenal and I was quite nervous during these times. I did read everything on what to expect, but yes, I felt anxious. I was easily put at ease the moment I was greeted at my car. It went quick and easy in my "car waiting room", much faster than I anticipated! The wonderful receptionist is just perfect! Informative, kind, definitely the kind of person I appreciate as a "first face" when going to a new office and ESPECIALLY when things are like "this". My temperature was taken once I was in the door and really, the entire process went great! I have had quite a lot of dental work and with my family dentist retiring it had ben hard to find a dentist that fits for my family. I am so thankful for the recommendation and we will all be moving over to Dr. Dixon and staff! 3 of us are already in the door! Yay! I feel confident and have the utmost trust/faith that my entire family will be happy with this wonderful new to us, dentists office! I was treated with dignity, respect, full competency, I was offered in depth explanations of dental language I don't fully understand, I saw both xrays and photographs of my teeth so I could really see what was going on. Options were explained and I felt included, like it was a team effort rather than being dictated to...I say this as I have had bad experiences with dentists in the past and this was the polar opposite! Oh gosh, the super lovely assistant that I will name later, I wish I could remember her name right now, I was SO nervous! But she was beyond gentle and kind, usually xrays can hurt, make me gag and she might be magical, as that wasn't even uncomfortable?! Wow! I officially can say I am not afraid of xrays at this office!! Hooray! And yes, the view of the Laguna while this was being done was just divine. I feel less anxiety and more excitement about getting any dental work done during this pandemic! I am shocked and happy!! Thank you for such a wonderful first experience! I will be going back in less than 2 weeks for my dental plan and I look forward to it! Wow, when you look forward to going to the dentist, I think they must be doing something right! :-) Thank you all at Dr. Scott Dixon's office! You are APPRECIATED!