I feel like the customer service here has never been great…read more.. My recent experience was extremely disappointing. I felt the level of customer service was poor and the overall process left me feeling misled. No personal customer service .. Very mechanical feeling During my visit, I was informed that I would need to pay an additional $30 for an eye exam unless I agreed to have my eyes dilated, which I am unable to tolerate. I paid the fee, as I recall a similar charge from the prior year, although I was not comfortable with it and chose to remain with the office rather than switch providers. Afterward, I was asked whether I was there for glasses, even though I have only ever received contact lens services at this location. I was then informed there would be an additional charge for a contact lens prescription, which I believe was approximately $70. At that point, I urgently needed new contacts, or I would have left the appointment altogether. This raised concerns for me about the purpose and value of having insurance coverage. Also, why was I not informed prior to the visit? To add to this, the customer service throughout the visit was unprofessional and made me feel as though I had done something wrong simply by asking questions. Finally, I was concerned about sanitation practices. I did not observe or smell any cleaning or disinfecting of the equipment used during my exam. I was also left questioning whether the contact lens case provided was new or previously used. Additionally, I noticed the solution bottle handed to me did not appear to have been cleaned, and after I used it, I placed it back on the shelf myself--confirming it was not sanitized at that point. While I typically bring my own supplies, I came directly from work that day and had forgotten them One last side note... last year I ordered my contacts and they were sent to the Templeton office.. Huh? I live in SLO and go to the office there. I was made to feel like I was in the wrong. I ended up going up there and picking them up because it was going to be at least an extra week before I could get them. I'm still bewildered by that one! Overall, the experience was disappointing and has raised concerns regarding transparency, customer service, and hygiene standards.

If I could, I would give them a 0. I got a NOT requested call from them on my message machine. I…read morecalled back and I talked to one person and I asked her why they were calling me and where did they get my phone number. She hung up on me. I called back and talked to a man and told him I had been hung up on and again asked why they called and how they have my phone number and he gave me a juvenile response and hung up on me. I tried calling again and my call was immediately HUNG UP ON. I don't know if there is some agency I can report this to but I will research. I have no problem with my eyes and I have a Doctor who would refer me to some notable agency if I did and DEFINITELY NOT SLO EYE ASSOCIATES.

Dr. Amir is my favorite doctor for my mother. We see many…read more He performed cataract surgery years ago and we follow up with annual visits. This doctor has the best manner, ever. Polite, no-nonsense, but will answer any question you might have. A skilled surgeon that has my mother's eyes as good as they can be. Ten stars!

I only recommend Dr. Amir Ahmad if you need an Ophthalmologist examination, I do not recommend him…read morefor Optometrist visits (eye glass exam). My appointment was for an Optometrist visit with the doctor. Instead I was taken to a room for an exam with a technician that was in a hurry and not very good. The doctor came in, signed the paperwork and left. I was sitting in the chair waiting for the doctor to examine me when they escorted me out! The prescription was wrong and I had to return. Pacific Eye then CHARGED ME AGAIN for a follow-up exam a week later. Since I had used up my vision insurance visit, they insisted on charging my Medical Insurance. I FELT THIS WAS VERY UNETHICAL FOR A DOCTOR TO DO. I considered complaining to the medical board about this, but I never did. It just felt wrong for this to happen. The new prescription was better, but still not 100%. They re-made the glasses and they are okay for me. I probably will not be back to this establishment.

I had bilateral cataract surgery here in April. The experience in the office was professional and…read moreefficient. Dr. Goodman listened to what I had to say, and went out of his way to satisfy my questions and special requests. The surgery center and follow up were fantastic. Dr. Goodman makes his patients feel comfortable. He is very competent and confident in his field of expertise. I 100% recommend Dr. Goodman and his staff if you require eye surgery.

I have had my catract removed and procedure went very smooth. I love it that I got all the eye…read moredrops before and after so recovery was very easy. Dr Goodman is very nice and he also explains everything that he will be doing durning the surgery . He also goes in great detail what restrictions you may have after surgery . Surgery for removal lasts about an 1 or so but mainly depends on the case everyone has different eyes. I love how friendly all the staff is and how helpfully they are. It is an outpatient procedure for surgery staff ent above and beyond walking me to my car and making sure I was okay afterwords.

Excellent care and office experience! All staff were friendly and professional. Going there felt…read morewarm and welcoming. Flexible scheduling was appreciated. All our needs were met and we are looking forward to returning. I highly recommend for basic eye care services.

I am very happy with the outcome of the blepharoplasty procedure that Dr. Hellman did on my…read moreeyelids. The doctor and his crew are professional and friendly.

Overselling the LAL lenses and making promises I will see perfect without glasses and never have…read morehalos or floaters... After paying 8+grand each lense, and, after my last surgery in early April, several adjustments, secondary cataracts, and close to 20 visits to work on this issue, I cannot read road signs clearly until right next to them. Reading is a chore, and sitting in my living room watching TV and not seeing lettering clearly is a frustrating outcome. I have floaters, eye sight that changes and very sensitive to lights in stores and at times, a tipsy feeling because the eyes are not adjusted to each other... I personally don't recommend these high cost lenses. Two glasses techs have told me at least 10-15 people regret these lenses and the are unsatisfied. This is not to say some may be happy with them, but I definitely had much better vision before the surgery. The refering doctor I believe is really trying to help me. He has seen me countless times and is very kind and I believe sincere. I feel a refund is in order if my eyes do not result in quality vision and being able to drive safely. This has impacted the quality of my life and I cannot endorse these lenses. Other people need to hear about these high cost lenses and NOT be oversold on them!

Botched the Toric lens replacement for one of my eyes. My vision is worse in that eye than it was…read moreprior to the surgery. Not Good!!

Very professional office. Short waiting time. Pleasant staff. Dr. Basich is especially nice and…read morewelcoming. The exam was well done with Dr. Basich doing more of the exam than other offices have done. Definitely recommended.

Dr. Basich is an outstanding eye doctor. His many years of experience gives him good insight into…read moremany different diseases of the eye. He offers excellent advice on how to care for your vision. He provides very skilled medical treatment if required. His medical staff is very professional as well. I highly recommend Dr. Basich for any medical issues with your eyes.

Dr. Steinle was excellent! My surgery (Vitrectomy) was painless and healing was quick. Highly…read morerecommend this doctor.

Do not recommend,they were totally overbooked wait time 2 hours. It felt like cattle being herded…read moreinto revolving rooms. Dr. Finally came in acting like a high school senior with a superiority complex along with pats on my shoulder. I felt sorry for other seniors sitting so long and asking when will they be seen. Good luck to other patients. My eyes will be going to a private practice along with the quality it will give me.

Very thorough exam from a consummate professional ophthalmologist. I felt he was highly ethical as…read morewell not promoting or rushing into surgery. The office staff were also very professional and patient centric. Look forward to follow up care with this physician. Thank you Dr. Johnson and staff!

Dr Johnson is the best.l am 71 and had very blurry vision.after my cadarac surgery it was 20/20…read more After a few months went by my right eye became a little blurry again.he then had to do a lazer treatment to bring it back to perfect.the surgery only takes about 11 minutes. There was no pain or side-effects. My vision hasn't been this good since I was my 20s.the only glasses I need are some cheap sundlasses.its been well over a year and my vision is still perfect. Thank you dr johnson.