I got service from these guys a few days ago and at first thought I would be giving them a bad…read morereview because the truck was very late, and it didn't seem like the management was going to even give me a courtesy head's up about that and I had to call to ask what was going on. But when the guys showed up the service was very good. Guy was really savvy and was able to get my car started to where it ultimately didn't need the two but still needed to get to the dealership, and they gave me a courtesy follow to make sure that I got there OK. They also lowered the quoted price a bit since it didn't turn out to require the tow. Wish they'd had better communication about how late they were running but then the service was really solid once they got there.

My son was driving home from work last night and something hit the underside of his car. It broke…read morethe mount that holds his oil filter, around 10:30PM. Called AAA around 11PM. First truck shows up about an hour later, says he can't tow the car because it's too low. So we had to call AAA again to request a special truck to tow it. another hour passes and I call back and they claim they went to a wrong address. We were not at a specific address, we were on the freeway. So they dispatched another truck. Another hour passes and they call me back to say there no trucks available until 7AM. So we start calling every tow truck company we could to find someone that would tow the car. Most of the places said no. Finally found one. It was Exline towing. By this time it was 3:30AM. Good thing it opens at 3:15AM. AAA sucks. The last time I called for them for a tow it took them 4 hours to get there. Bottom line is Exline saved our butts. He was courteous and he got to us in 15-20 min.

Called ace deluxe towing for a tow for my Honda civic he came with in minutes very professional and…read morepolite best rate out there will highly recommend

I would highly recommend Ace Towing very reasonable prices compared to other Tow service providers…read morein my area. Great customer service and handling of my vehicle I will definitely use Ace towing again for any towing needs in the future.

My company truck needed a tow, this company was able to assist. No thanks to AAA who I waited for 4…read morehours. I rather cancel the service with them and pay for the more reliable company. Thanks Solid Towing!

I'm surprised they don't have more reviews! Really really good price, as good as you can get…read more Amazingly professional and speedy service. He did the job very well and respected our beloved old car. The equipment was good. Car was well strapped down even though we were only going 2 miles away. Recommend to all!

Needed a motorcycle tow and put the request in to AAA at 5:06am; after several calls and texts…read morebetween myself and AAA regarding the companies they do business with not having ANYONE who knows how to tow a motorcycle became beyond frustrating. Finally at 11:32am I received a call from Ace Towing saying they were at the location to tow my motorcycle. Ace Towing was a breath of fresh air and had the bike loaded and on the road within 15 minutes of arriving. The driver knew exactly what he was doing and took his time to make sure the motorcycle was secure for transport. Very professional and prompt and if you ever have AAA issues with motorcycle towing in Los Angeles, I would recommend AAA call Ace before calling another untrained and unskilled, certified AAA carrier. Highly recommend Ace Towing; thanks for the tow!

I had a tricky tow job where my car was stuck inside my apartment garage. I tried AAA and called…read moreseveral tow companies to see who could help. Mike and his tow partner were the only guys I could find who could do the job, and he charged me less than other quotes I got. We was also available quickly, arriving within 30 minutes of when I provided the address. Good job Mike!

Mike responded quickly via Yelp and was totally professional. Knew his equipment and had researched…read moremy van so he knew how and where to hook on without damaging anything. Challenging pickup as I live on a hill. Absolutely would recommend to anyone needing a flatbed tow in the LA area.

Requested a towing service from AAA after a nasty car accident and this was the provider they set…read moreme up with. I called at 1:05pm for my car to be towed and was given an ETA of about 2:07 for pick up. When 2:30 rolls around, I call AAA and they say that they're working on a tow truck for me. I call again at 3:30 to follow up and was told that they were working with Cali Towing services to get me a tow truck to tow my vehicle. Apparently their data machine was down and no one had told me what was happening. Finally, at 5:40pm I get a tow truck from Cali Towing Services...about 4 hours after my originally quoted ETA. I understand that it's New Year's Eve and that there are not that many willing workers. I can be forgiving of the longer than usual wait times because it's a holidays and most places are short staffed. But it is important to communicate these updates with your customers. The lack of communication is what upset me. Furthermore, when my tow truck did arrive, the attendant was extremely rude towards me. My car was badly damaged and totaled in front. He stepped out of the vehicle and immediately demanded that I explain to him why I needed his services. When I pointed out the damage on my car, he sighed frustratedly and demanded that I give him my drivers license and car keys. I offered to show him my AAA card because I was instructed to have that ready. He just waved his hand at me and asked me why I was trying to give him his AAA card. He did not wear his mask properly; it was hanging by his chin and not covering his nose and mouth. He seemed to be annoyed at my presence and didn't really explain what he was doing. Again, I understand that no one wants to work on a holiday, but I don't think it'd be asking too much for the guy to crack a smile. It was cold, it was dark, and I wasn't having the greatest day myself. Also, as a registered nurse, I can empathize with how much it can suck to work weekends and holidays. I get it. But it wouldn't hurt to treat your customers with a tad bit more courtesy. I appreciate these services but I don't appreciate being treated like an annoying burden, which is how this guy made me feel. He hooked my car up to his tow truck then waved me off and told me "you can leave now." When I tried to offer him some information on where he can park when he got to the drop off point for my car, he cut me off and was like, "well you're gonna be there when I'm there so why are you telling me this now." When he arrived at my home to drop off the car, he kept gesturing at me and waving at me frustratedly while asking me where to park the tow truck. Sir, I was trying to tell you this information earlier before you cut me off and put me down for sharing this info!! When he took my car off of the tow truck, it was on a busy road and he simply left the keys in, and got in his tow truck. No explanation on what was happening. He didn't turn on my hazard lights. He didn't let me know if there's anything else he needed from us. He just...walked away and left. I just....assumed that he was done...and drove away. And that was it. I felt like he wanted to keep our interactions to a bare minimum and that he really didn't want to deal with me at all.

Great service! I had a flat tire and they literally came to my rescue after AAA was taking far too…read morelong. At the end of the day, nobody wants to get a tow but at least it was fast, the driver was courteous and reasonably priced! Thank you guys for the work.

I had a long journey and overheated my vehicle, I required Roadside Assistance immediately…read more Dispatcher was helpful and sent a tech to my place very away. He got there much sooner than I expected, checked out the vehicle and helped me pick the safest thing to do next. I liked that he was really professional and educated throughout the process. Instead of feeling abandoned I felt supported and well advised. The service was quick, inexpensive and all about getting me back on the road safely. If I ever need roadside help again, I would absolutely use this organization.

One time, my car just died on the interstate and I had to call for car towing in the middle of the…read morenight. I didn't know how long I'd be waiting but this firm came faster than I thought. The driver was calm and professional and took my tension away right away. He looked to see if it was a battery issue and offered a rapid battery service. Yet it was a tow the automobile needed. The entire process was seamless and he was kind with my car when loading it. A few days later I ran out of gas and I employed their gasoline delivery, they were just as fast to reply. Nice to know they can do everything from automobile lockout issues to long distance shipping if needed. Overall, they've been dependable every time I've phoned.

This business is being confused with another company with a similar name out of Fullerton that is…read moreroutinely being dispatched by insurance companies. It's that other company (Angel City Towing vs. Angel's City Towing) that is providing the bad service and taking forever to show up and/or never showing up at all. I feel badly that there are so many negative reviews for this business that are unwarranted, so I wanted to take a few minutes to share my experience in hopes that it will help others. Similar to other reviewers, I also had the experience of waiting over 1.5-2 hours for a tow from when I placed a call to my insurance company's roadside assistance. The person I spoke to at my insurance company said the tow company they'd gotten for me would call to give me an ETA, but unfortunately I didn't get the name of the company from them before we hung up. So after I'd been waiting for over 45 minutes, I tried calling my insurance company back and had to jump through a bunch of hoops to get ahold of a live person again that could finally tell me which company had been dispatched to give me a tow. When I finally get an answer (an hour plus later) they tell me "Angel City Towing", which still has not called me with an ETA. So I do a quick google search and find Angel's City Towing (in El Monte) and assume this must be the right company (based on proximity as I'm stranded between Irwindale and Baldwin Park.) I call their number and get ahold of Mike immediately and he explains what's happening. He even comes out to meet me within 10 minutes of chatting on the phone with him. Mike and his colleague actually waited with me until the guy from Angel City Towing (in Fullerton) finally arrived because Mike is understandably frustrated and curious to see who this other company is that my insurance company (and countless others) are dispatching to their unfortunate customers who need a tow in this area. When the driver from Angel City Towing (in Fullerton) finally shows up (another 30+ minutes later) - a full two hours from when my insurance company had called on them to help, it's a young kid who couldn't care less about how long I've been waiting. He has an unmarked truck, there's no DOT information or any signage listed on the vehicle identifying them as Angel City Towing. When I asked about it, his answer is simply "I'm just the driver". After pressing him a bit more about it, he shows me a photocopy of a DMW title stating that the truck belongs to Angel City Towing out of Fullerton and says they've been in business for less than a year. I asked if he could show me a driver's license as I still didn't feel comfortable giving him my vehicle and he said he didn't have it on him. What?! There was no way I was letting him take my car, so I called my insurance company back to get verification that this was all correct and even they can't verify that this is the company they thought they had contracted. I asked if we could switch over to Mike's company (the actual Angel's City Towing I quickly found on google) and of course insurance has to go through the whole dispatch process again and sadly it didn't work out for us to give Mike the business as he had to go to another job and had already been waiting with me and helping me out for an hour as I tried to get the insurance paperwork switched over. In the end I eventually got a tow from another company my insurance company contracted that was clearly marked, DOT info, etc, but good lord what a nightmare this was due to poor due diligence of my insurance company and the dispatching company that manages all of these tow truck businesses. I feel awful that Mike's company is missing out on business because they're being confused with this other company out of Fullerton and getting all of these terrible reviews that belong to them. Mike's trucks have DOT info, he and his guys are in uniforms and his colleague even helped me with my vehicle (removing the metal & tarp debris that flew towards me on the 605 freeway and got lodged underneath my car to start this whole mess). Pulling that out of the bottom of my car was difficult but necessary so my car would be able to get on the tow truck for the company that finally towed it to my house. I'm so thankful to Mike and his team for their help. My experience with them was 100 percent positive and I absolutely would have given them the business if we hadn't had to deal with all of the insurance & dispatching mess we had to endure. I hope that other company with a similar name out of Fullerton gets kicked off the dispatching service immediately and shut down quickly for providing such terrible service so Mike's business doesn't continue to take on any more of their bad press. Attaching pictures of the company out of Fullerton in hopes that they don't waste anyone else's time and sanity.

My auto insurance policy covers towing services and I needed to get my car towed to a mechanic, so…read moreI contacted them who contracted Angels City Towing. My insurance company said Angel City would arrive between 60 - 90 minutes.. 52 min later, I got a call from Angel City (Alex) saying that before he could dispatch a driver, he needed to collect $57 because the towing distance was over 5 miles (when I navigated myself, distance only showed 4.6 miles, but I digress). According to Alex, distance was 5.5 which warranted the $57 charge. Since it has already been an hour waiting for the tow, I gave him a credit card number, he changed me $59.57, $57 + a credit card transaction fee, and after the charge cleared he said his driver would be at my location for pick up within 20 minutes. An HOUR LATER a driver, Angel, shows up and starts hitching my car. If it weren't for my Ring, I wouldn't have even known he was there. About 20 minutes later, he finally gives me a call saying he needed my keys to finish the hitch. No apology for the delay, nothing. As far as service, it was fine. I don't know what the average time is to hitch a car but it took about 30 minutes. I rode in the tow truck because I needed to talk to the mechanic & on the ride, just to confirm my suspicion about them incorrectly charging me, I watched the odometer and the distance was in fact 4.6 miles to the point. The fun doesn't stop there! My insurance company calls me to find out how service was so I let them know about the charge and how it took a total of 2.5 hrs to finally get towed from the time of the initial call and the service agent, Pam, let's me know they should never have even charged me at all and that 100% of my towing services are covered up to 50 miles, so I called Angel City again letting them know I was improperly charged and Alex told me there's nothing he can do because my profile only shows coverage up to 5 miles. I initially wanted to give 1 star, but updated to 2 because I was able to call back and get a receipt for my charge. My insurance company is going to reimburse me, but I had to go through the trouble of fronting the bill and submitting a claim. If I am assigned this tow company again, I will request another.