Hate to say it because I love Ace in general but I won't be back to this store. The last three…read moretimes I have been since the remodel, the items I wanted were significantly more expensive then elsewhere and or they just did not have them at all. For example a 6 pack of Terry Cloth towels at $9.99 vs a Pack of 48 of the same towels at home depot for $7 more. The same fixture at Orchard at 30% less. Then I went to get a basic dolly - nothing. But what is far more frustrating is using them as a job stop when they don't even supply the tools to install the products they sell. For example, today I wanted to replace my faucet, they have several models but they don't sell the faucet installation tool that only cost $20 and takes up almost no space. On what planet does that makes sense? They got 15 kinds of pipe wrenchs and even specialized tools for installing garbage disposals but they don't carry a basic EZ change faucet wrench? Why would I buy something that cost $100 just to have to drive to a whole different store ten miles away to get the tool I need to install it. When I go to a hardware store I expect them to have the hardware for the items they sell, vs wasting my time. I am just done assuming this store has what I need to get jobs done. My local ACE store does, so that one is still my go to place.

Very knowledgeable, outstanding communications, overall a Great service !!…read more I will most definitely be calling them again.

Small store but super knowledgeable staff that is helpful and professional. Don't hesitate to stop…read morein if you need anything. If they don't have it, they will tell you where to find it.

Over the years I fly to San Francisco and stay at my brother-in-law's home often spending numerous…read moredays carrying out handyman tasks around his yard and home! This year was no exception as he had a number on jobs on his 'to-do list'! #1 task- Replace the old wooden post metal mail box! Needless to say, he didn't get his new mail box to match the structure fitting that were there already! So, how do we solve the mismatch? He, now my not-so-favourite brother-in-law, says,'let go to Portola Valley Hardware as they always have a solution to my handyman problems'! We go to PVH and the friendly staffer at busy front counter cheerily says to go down Aisle 7 and I'll have Bob waiting to assist you! And there he was! Bob listened to our 'Mailbox' dilemma then offered a plan that efficiently put into action and solved our problem with a little custom carpentry and, voila, we left ecstatic that we could now complete installing the mailbox per his creative skill set! Thank you Bob and PVH staff for going way and beyond in ensuring you looked after our needs and sent us home totally satisfied! Hmm...what made my favourite -in-law most pleased and excited was that his bride was absolutely ecstatic at the awesome finished new mailbox! WELL DONE/5! Respectfully, Dave C. Kelowna, B,C. CANADA

Adequate selection, marked up prices (not surprising) but the final straw was incredibly poor…read moreservice on screen repairs $45 ea with visible poor seating of the spline around the pins, bowing of the mesh. Just lazy, sloppy work. Avoid this location for anything serious.

Awful place to go! Will never go again! Workers are not friendly or eager to help!…read more Called to get an items and the guy said it's available and we have it but 'I do t have time to get them for you to put on hold' , so I had to drive to the store! Parking is a nightmare! The guy i first saw told me to go to the front desk not welling to assist at all! Then the same guy was called to find the item but some one else from the store came and went to fetch! I thought why is this guy did not just help me at the first place? They have some kind of Command in line? The place had few workers but no one really care to assist me! I am trying to purchase an over $100 stuff and came few miles away to get it but they don't seem to care! Then the guy came back and told me they don't have what I want ! The online is wrong! I think he is just stupid and did not find it!!! Completely waste of my time! Not sure what is wrong with Menlo Park stores! I have repeat bad experiences in a month so I guess i will not return to this town to do any purchases! Where is the old fashion service?? It's gone !! Or maybe now a day ' service' is an unknown thing!!! I will just go to home depot or Amazon. Instead! Store like ace should review their service , if Amazon or home depot monopolised the market , this will be a good reason! I got better service at home depot cone to think of it!!!

Great staff, and they always have what I need. Their fastener selection has served me well…read more One note: working people with 9-5 jobs like to shop after they get home from work. It's 6:22 PM, and I'm headed to a store that's open...

Lots of needed inventory without needing to go all the way to a Lowe's or Home Depot. Great…read morefriendly service. In the middle of downtown Palo Alto so parking can be challenging

I may have discovered the most dangerous pairing in Redwood City: Costco and Outdoor Supply…read moreHardware right next to each other. One supposedly practical errand can turn into a full Costco run followed by an accidental garden expansion. This was my second trip to OSH. On the first, I came home with four pepper plants and soil. On the second, I somehow acquired a humongous three-cubic-foot bag of soil at 50% off, lavender, thyme, basil, and one slightly unloved Trovita orange tree that was also 50% off. Charles was wonderful. He was friendly, helpful, and the two of us wrestled that gorilla-sized bag of soil into my car together, which probably qualifies as both excellent customer service and a surprise strength-training session. The Redwood City store has a great selection, plenty of tempting plants, and apparently no safeguards for new gardeners with weak boundaries. I went in for soil and left with herbs, citrus, and responsibilities.

Well it appears all the bad reviews are about customer service in the hardware dept. I wasn't…read morelooking for hardware but to buy ground cover for my patch of yard that grows weeds. They have a small section that sells gardening supplies and flowers and plants. Everything was well organized. I was able to find my ground cover (something that Home Depot does not stock). Went to the cashier, no line. Paid my good and the cashier was nice enough to provide a box for my plants. I have no opinion about the prices of other goods and the customer service. This is just limited to the plant section and I was ok with that.

Our experience at Dependable Lock and Hardware was so unpleasant that I feel compelled to warn…read moreothers. We stopped in to see if they carried Baldwin or EMTEC door levers so we could view the styles in person before choosing hardware for our new interior doors. It was meant to be a simple, straightforward visit -- just gathering information to help us make an informed decision. Instead, we were met with hostility. The elderly man working there was grumpy and unfriendly. Once he realized we were just looking and not there to purchase his attitude turned outright rude. He actually told us that if we weren't there to buy door knobs from him, he wanted us to leave. I've never experienced anything like that in a retail setting. As someone who works in customer service and takes pride in treating people with kindness, patience, and professionalism, I found his behavior shocking and frankly despicable. There is absolutely no excuse for speaking to customers this way -- especially people who came in politely and with genuine questions. I strongly recommend avoiding this store and the toxic individual who works there. There are plenty of hardware retailers who understand the basics of respect, courtesy, and customer service -- this is not one of them.

It's nice to find a professional locksmith. Called around before I found them. A lot of work from…read morewho knows where cause when you go to the business address, they don't exsist

4.5/5 Stars An…read moreaesthetic gem with incredible service! We made a dinner reservation for three on a Thursday night. The place was super busy, but the service was absolutely top-notch. A huge thank you to Georgette and Sophie for taking such amazing care of us during our meal, and to Patrick for being so friendly and helping us take some great pictures! The entire staff was incredibly attentive, polite, and welcoming. Before you even reach the restaurant on the third floor, you walk through their interior design space, which is absolutely gorgeous. Once you get upstairs, the indoor dining area is highly aesthetic, and the outdoor seating is beautiful, too. The only minor downside is that the indoor dining area was a bit loud--not quite what you'd expect for a fancy restaurant, but it wasn't a dealbreaker since we could still easily hold a conversation at our table. As for the food, it is definitely on the pricier side, but absolutely delicious! I think their wine is too expensive for a glass but the food kind of makes sense. * Starters: We had the Haas avocado caviar and the Buretta. Definitely make sure to order some starters because they set the bar high! I am still dreaming about that caviar--it was easily my favorite. * Entrees: We ordered the Salmon, roasted chicken, and steak frites. Everything was cooked beautifully. We will definitely be coming back to try more of their menu. Big shoutout again to Georgette and Sophie--we'll be back for them! Also shoutout to the Chef for picking out great tomato and avocado, it was fresh and very delicious.

Came here for the restuarant not the store…read more Came here for a celebration dinner and had our server Joshua helping us out. Despite them being packed, he was very attentive, kind and overall a big piece in making our experience delightful. Food does take a while to come out Despite what we ordered. However, it was still delicious and loved every bite. Definitely a high end spot, so expect the price tag to reflect the experience. Would come back again and glad to have this place in Stanford Shopping Center

I found out about Builders Market from a friend. I had never heard of them and figured why not…read more What a hidden gem! I had needed some random fasteners for a job I was doing. Builders Market had these fasteners and a whole lot more!!! David, the owner is super knowledgeable about fasteners and tool companies. He always has a great story to tell, offers suggestions for tools and fasteners to help you meet your building needs. Besides, if it is hot, he'll even offer you an ice cream! It's not a stop that I make every day, but it is always an adventure and a great experience to visit builder's market. If you need construction supplies and safety equipment, swing on by and give them a try!

Would give 0 stars if I could. Guy who works there is not very nice or helpful. I understand…read moreCoVid19 is out. I didn't read a sign when he was standing there Said that the store changed cause someone tested positive and they are order only now. Sorry for opening my mouth with such a stupid question. I'm glad your employees love to make their customers feel stupid. Anyways the man couldn't even put a latex glove on. He wasted at least 5 mins trying to put it on. ( no wonder he wasn't a doctor). Anyways enough with the rude DB. The reason I came is because I needed a new occidental tool belt! I looked online to check what size I needed. I noticed the price online was 45 $ so I would have been ok paying a Little more for retail I get how it works mark up for store profit. After waiting for at least 15 minutes outside. It was my turn the calls me in. I look at the price tag 75$ plus tax wow! What a mark up? I told him on their website it's only 45. He told me to buy it there then very rudely. I will not go there ever again. And I recommend no one else does unless you want to buy overpriced things that will send your project over budget! Haha rather go to Home Depot those high school kids working there are probably more knowledgeable than this big DB.

Professional plumbing supplies, great service, quality materials and fair pricing…read more Thank you Menlo Supply for being there for us when we need you.

Whoever is the male working at 4:58pm on 8/21 answering the phone, horrible attitude. I called to…read moreclarify a note left in my door with this company's number in it. He was very aggressive and rude. When I said I was just calling to ask, no need to be aggressive, he proceeded to stutter a few words and hung up the phone on me. Please, fire him.