Hate to say it because I love Ace in general but I won't be back to this store. The last three…read moretimes I have been since the remodel, the items I wanted were significantly more expensive then elsewhere and or they just did not have them at all. For example a 6 pack of Terry Cloth towels at $9.99 vs a Pack of 48 of the same towels at home depot for $7 more. The same fixture at Orchard at 30% less. Then I went to get a basic dolly - nothing. But what is far more frustrating is using them as a job stop when they don't even supply the tools to install the products they sell. For example, today I wanted to replace my faucet, they have several models but they don't sell the faucet installation tool that only cost $20 and takes up almost no space. On what planet does that makes sense? They got 15 kinds of pipe wrenchs and even specialized tools for installing garbage disposals but they don't carry a basic EZ change faucet wrench? Why would I buy something that cost $100 just to have to drive to a whole different store ten miles away to get the tool I need to install it. When I go to a hardware store I expect them to have the hardware for the items they sell, vs wasting my time. I am just done assuming this store has what I need to get jobs done. My local ACE store does, so that one is still my go to place.

Very knowledgeable, outstanding communications, overall a Great service !!…read more I will most definitely be calling them again.

I may have discovered the most dangerous pairing in Redwood City: Costco and Outdoor Supply…read moreHardware right next to each other. One supposedly practical errand can turn into a full Costco run followed by an accidental garden expansion. This was my second trip to OSH. On the first, I came home with four pepper plants and soil. On the second, I somehow acquired a humongous three-cubic-foot bag of soil at 50% off, lavender, thyme, basil, and one slightly unloved Trovita orange tree that was also 50% off. Charles was wonderful. He was friendly, helpful, and the two of us wrestled that gorilla-sized bag of soil into my car together, which probably qualifies as both excellent customer service and a surprise strength-training session. The Redwood City store has a great selection, plenty of tempting plants, and apparently no safeguards for new gardeners with weak boundaries. I went in for soil and left with herbs, citrus, and responsibilities.

Well it appears all the bad reviews are about customer service in the hardware dept. I wasn't…read morelooking for hardware but to buy ground cover for my patch of yard that grows weeds. They have a small section that sells gardening supplies and flowers and plants. Everything was well organized. I was able to find my ground cover (something that Home Depot does not stock). Went to the cashier, no line. Paid my good and the cashier was nice enough to provide a box for my plants. I have no opinion about the prices of other goods and the customer service. This is just limited to the plant section and I was ok with that.

Adequate selection, marked up prices (not surprising) but the final straw was incredibly poor…read moreservice on screen repairs $45 ea with visible poor seating of the spline around the pins, bowing of the mesh. Just lazy, sloppy work. Avoid this location for anything serious.

Awful place to go! Will never go again! Workers are not friendly or eager to help!…read more Called to get an items and the guy said it's available and we have it but 'I do t have time to get them for you to put on hold' , so I had to drive to the store! Parking is a nightmare! The guy i first saw told me to go to the front desk not welling to assist at all! Then the same guy was called to find the item but some one else from the store came and went to fetch! I thought why is this guy did not just help me at the first place? They have some kind of Command in line? The place had few workers but no one really care to assist me! I am trying to purchase an over $100 stuff and came few miles away to get it but they don't seem to care! Then the guy came back and told me they don't have what I want ! The online is wrong! I think he is just stupid and did not find it!!! Completely waste of my time! Not sure what is wrong with Menlo Park stores! I have repeat bad experiences in a month so I guess i will not return to this town to do any purchases! Where is the old fashion service?? It's gone !! Or maybe now a day ' service' is an unknown thing!!! I will just go to home depot or Amazon. Instead! Store like ace should review their service , if Amazon or home depot monopolised the market , this will be a good reason! I got better service at home depot cone to think of it!!!

Our experience at Dependable Lock and Hardware was so unpleasant that I feel compelled to warn…read moreothers. We stopped in to see if they carried Baldwin or EMTEC door levers so we could view the styles in person before choosing hardware for our new interior doors. It was meant to be a simple, straightforward visit -- just gathering information to help us make an informed decision. Instead, we were met with hostility. The elderly man working there was grumpy and unfriendly. Once he realized we were just looking and not there to purchase his attitude turned outright rude. He actually told us that if we weren't there to buy door knobs from him, he wanted us to leave. I've never experienced anything like that in a retail setting. As someone who works in customer service and takes pride in treating people with kindness, patience, and professionalism, I found his behavior shocking and frankly despicable. There is absolutely no excuse for speaking to customers this way -- especially people who came in politely and with genuine questions. I strongly recommend avoiding this store and the toxic individual who works there. There are plenty of hardware retailers who understand the basics of respect, courtesy, and customer service -- this is not one of them.

It's nice to find a professional locksmith. Called around before I found them. A lot of work from…read morewho knows where cause when you go to the business address, they don't exsist

Great staff, and they always have what I need. Their fastener selection has served me well…read more One note: working people with 9-5 jobs like to shop after they get home from work. It's 6:22 PM, and I'm headed to a store that's open...

Lots of needed inventory without needing to go all the way to a Lowe's or Home Depot. Great…read morefriendly service. In the middle of downtown Palo Alto so parking can be challenging

I recently had a door issue that a HOA property management company could not get correct for over 4…read moremonths. I did my own research and discovered this gem of a store to get it correct for me all within 7 days. The customer service was friendly and very helpful as soon as I walked in. I discussed my issue and they took it upon themselves to review the project and make the door, supply the necessary supplies and deliver it to me. Going above and beyond without blaming anyone made me confident General Hardware in Redwood City is a "Go To" place! Thank you!

I went to this store a couple years ago to get a few hinges for my kitchen cabinets and had a very…read morepleasant experience. Then last Thursday I went to get more hinges and a young man helped me and gave me hinges I thought were correct. I took them home and my husband said they were the wrong size. I went back today to explain and from the minute my interaction started with the older gentleman there he was rude. I won't support this place in the future. Now I am left to track down the correct hinges and out 32.00.

Quick service, decent Home Depot, we have not been here for a few years but before this was our go…read moreto spot for basic tools or items needed, and either this or any other Home Depot does the job

Service is so slow and not helpful at all. Talked to 8 associates and nobody could help me. Then…read morewaited 10 mins for help and nobody came while the associates were just sitting around chit chatting. Extremely frustrating!

I have been here twice in the last six months and really appreciate the help that I have received…read more Both times I was helped by a pretty young guy (including today). And both times the young guy genuinely tried very hard to come up with a creative solution to my problem--and both times succeeded. That effort and attitude are really appreciated as compared to my experiences at Home Depot. Thanks Ace Hardware!

I love having a "neighborhood" hardware store! Employees are very helpful when looking for…read moresomething specific. I also love their greeting cards! Our Ace Hardware is a treasure trove of items!

Although this store is considerably smaller than a typical Home Depot, it somehow feels more…read morecomplete. The space is manageable, the selection appears thoughtfully organized, and the overall experience is far less overwhelming than walking through a massive warehouse. For a neighborhood hardware store, it offers an impressive sense of practicality and convenience. What truly distinguished my visit, however, was the customer service. A young associate helped me search for the specific screws I needed and showed genuine patience throughout the process. Rather than simply pointing me toward an aisle, he took the time to assist me directly and made every reasonable effort to locate the correct item. His willingness to help turned what could have been a frustrating search into a pleasant and productive visit. That combination of attentive service, a well-considered selection, and an easy-to-navigate environment makes this store especially valuable. Bigger does not always mean better, and this is an excellent example of a smaller business delivering a more personal and satisfying shopping experience. It has definitely earned its place as my go-to hardware store in San Mateo.

Walked in to get keys made, and pick up a few items for the house. Three workers were standing, and…read morelaughing with each other, at the register in the center of the store. I walked to the key counter, and stood behind a man that had been waiting for someone to help him. I asked him how long he'd been waiting, and he said it had been ~5 min since he asked for help. I walked back to the center cashier, who said there was now no one on the floor to help as everyone was on lunch break. I asked for the manager, and he said he was on a break. There were now three people waiting to get keys copied, and no staff to help. After waiting a few more minutes, I walked back to the center of the store and spoke loud enough so that the manager could hear in the back. The message? That customers needed help at the key counter. Finally, a staff person came to the counter, clearly annoyed, and said they were having problems with their staff-to-staff communication device. Unlikely. What they were having a problem with, was a clear misunderstanding of what customer service means. Talk about a failure to train employees. Never coming back, nor recommending this business to my friends or family. There are better businesses nearby, ones that actually understand the importance of customer service ... and they're just a short drive away.

So happy! Desperate for handles for my new vanity, s I forgot to order them weeks ago - ran into…read moreStudio Belmont (formerly Belmont Hardware) - they actually had many in stock and you can wander the aisles looking for what you want. I was a little limited by my need for 8 smaller and 6 larger handles but I was drawn to one handle almost immediately and they had just enough small handles and more than enough large handles. So happy! I made my purchase within 15 minutes! With multiple employees saying, "Have a nice day!" Unfortunately these were unlike most ithwr handles as they only came with 1 inch screws instead of those AND 1.5 inch - so I ran back to them and they quickly found me 30 breakaway screws that go up to 2.5inches - no hassle, no problems, just found me screws, bagged them, and apologized - not their fault! Not a fault! All good! My vanity looks great with the handles, now just waiting for the countertop! If you have time and remember to order, their selection is much larger than what you can get on the spot, some of it quite fun, and the easiest way to change out a look in your bathroom! LOVE!

Diana was the best! She helped us pick all plumbing fixtures for our new home build. Diana's…read moreproduct Knowledge and customer service is unmatched!