They are the worst. Please don't trust them for airport pick ups. You are likely to miss your flight. My driver did not turn up at all. When I called their customer service it took forever to get through (this when I was short of time and miles away from the airport). When they did answer, their rep told me my driver hadn't seen me so they marked me as a No show. I couldn't believe my ears. I had been standing there for 30 mins, panicking about not making to my flight on time because of their mistake and they tell me its all on me. Neither did they issue a refund. I ended up taking a taxi to the airport. They are unreliable. Be careful if you book. read more

I booked my tour via a website called viator so I didn't know who the tour operator was. When I learned that it was Roberts Hawaii, I was a little concerned because of less than great experience in Honolulu with the same tour operator. I have to say that my experience in Maui was totally different. We were picked up on time and driven to the airport where we met with the majority of our group and a tour guide. Due to small windy roads leading to Hana, we were on a mini bus. The bus itself was comfortable enough considering its small size. The tour guide was a funny Norwegian gentlemen who has lived on the island for a long time. You could truly tell how much he loved his job and enjoyed sharing his knowledge with us. His driving skills were incredible. He pointed out so many interesting details and made our tour very memorable. Of course we wish we had more time to spend at many stops but we also understand that there are only so many hours in the day. From both of us - Mahalo for gifting us such an amazing and relaxing day. read more

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The Hana Tour with Roberts Hawaii was the highlight of our Maui Trip! Bjorn, our tour guide was the best! Very friendly, professional and knowledgable of Hana. A fun & funny guide too! If you can request him as your tour guide, do so! read more

Roberts Hawaii - Our group picture and Bjorn our tour guide:) - Bus Tours Near Me - Kahului, Hawaii

All the airlines should book a shuttle with Roberts airport shuttle were great service to all people. And we have great quality service and it's the best service on the island on Hawaii.And they have nice friendly drivers and great Customer service. read more

We went with Roberts Hawaii for the Haleakala Sunrise Tour... and it was AMAZING. Our guide, whose name was Cheyenne (I apologize if I spelled it incorrectly... I will just refer to her as our "guide" from here on out of respect), was an incredible driver, and an even more gracious host and ambassador for Maui, and even more the Hawaiian islands themselves. The tour started off early, of course... 2:10 AM we were picked up from our hotel. We got on board a Roberts Hawaii bus to meet up with the bus that would be going to the crater. Around 40 minutes later, we disembarked, boarded another bus, met our guide, and we were on our way to watch the sun rise over the clouds at the top of the mountain. Our guide was simply amazing... a wealth of Hawaiian knowledge... taught us some words in Hawaiian along the way, and pointed out neat facts and places while we made the long journey up the hill. She was such a great driver that we ended up getting to the top earlier than expected... she was so efficient, she beat the sun to the top of the hill! Watching the sun rise from the top was a near religious experience. I'm not religious, but I can imagine that's what it's like. Our guide told us we were very lucky to be able to see it so clearly, and judging by the other reviews and such, I would guess that's true. One major tip for anyone planning on going... plan for cold temperatures. By that I mean 40s or low 50s. It was very cold up at 10,000 feet. Take a good jacket (even though you might look silly when you're carrying a heavy coat at sea level, you'll thank me when you get to the top. After we all got a few good pictures of the sunrise, we went to the summit, which was equally if not more breathtaking. One more stop at a lower elevation gave us a good look at the crater and the cinder cones, and we took off. Tons of photo opportunities, used a lot of my memory stick storage space. After that, we headed back down the mountain and to breakfast at restaurant in Makawao, a quaint town at the base of the mountain. Menu items looked good from the descriptions, but were even better in person. We had breakfast, and we were off... back to a central meeting place, where buses were ready to take us back to our hotels. All-in, it was a great experience, and I was thankful we were in the hands of such a great driver/guide/ambassador of Hawaii. Great tour, price was right, and we left very pleased with our experience. Shout out to Cheyenne (sorry again if I mispelled your name)... you are an amazing guide, a wonderful person, and a brilliant representative of Hawaii! read more

Perfect. Pick at airport on time and same on return to the airport, on time. No stress!

AVOID THIS COMPANY AT ALL COSTS! 03/21/2017 - I was scheduled for the Haleakalā sunrise tour this morning w/ a pick up time of 3:30am at Leinaala Condos. I was waiting curbside starting at 3:15am as advised and around 3:25am I then called into dispatch just to make sure that the driver was coming. After being on hold and passed around from person to person for about 30 mins I was information I wasn't on this tour. I assured "Maui dispatch" that I was on this tour, paid $139.00 for it, and was confirmed via Viator for it with confirmation # BR-605810642. Her "solution" was for me to call back at 8am (well after sunrise). She could have easily acknowledged the mistake on their end, had the driver pick me up, and I could of been on my way. Now I am going to miss out on this tour that I scheduled during my last full day in Maui because of gross incompetence at Roberts Hawaii and the inability to asses a situation and correct it on the spot. Customer service is certainly not a priority with this company. There are many other companies out there and I would certainly recommend using anyone but Roberts! read more

Just came back from Maui and had been on the Road to Hana tour on 5/17/17. First of all, our shuttle driver was to pick us up at 6:50am and she was driving up as we were walking to the meeting spot, right on time!! We were the first people she picked up and she greeted us with such warmth. She explained that she had to go around to the other hotels to pick up the full bus load. One couple was not there and she showed a genuine concern, contacting the hotel to find the couple. They eventually showed up and although they were late, she still greeted them with the same warmth. She told us stories as she drove and pointed things out to us. When we got to place where we would board our tour bus, we met Tai Chi (sp) and he too was a very warm and welcoming tour guide. He felt very down to Earth, casual and made sure everyone was on the checklist. Throughout the tour, he made sure to give us details and tell us the history of Maui, the points of interest and answered all of our questions. Most of all, HE HONESTLY WAS VERY CARING. I know that he has to tell us about the bathroom stops but he always asked us if we needed anything or if any of us had any concerns. He made sure that we had the best photo opportunities and kept us entertained even though we were caught up because they were reconstructing the road that had washed out. You know what else he did that was amazing? He remembered all of our names and where we were from. The whole bus was interacting with him and with each other and we all ranged in age, home countries, backgrounds, experiences, financial status and races. He had us all feeling as Ohana and with our differences it did not matter. We all treated each other as Ohana. We even had one lady who required a walker and he made sure to take care of her with each and every stop, always asking if she needed anything. He got us through safely and there was not one time where I felt I could not trust him for his driving skills were impeccable. I believe that I can say that we all had a wonderful time, and we all learned so much. A trip to remember no matter what the cost. There is no price on honest true human relationships. And on the way back, we had the same sweet lady driver who brought us in the morning, and she made sure she gave us tips on good local spots to eat and even where the good sunset photo ops were. I only wish I got her name. Both of them are amazing. They are truly an asset to your company. Mahalo for a wonderful first time experience for me, for I've never been to Hawaii before. Aloha read more

Terrible this company cost us an extra $1800 for our return flight home, did not pick us up in time for our departure and we missed our flight. Then put us in Maui youth hostel which their driver that drove us there told us is where he goes to meet hookers. Unreal nightmare of a company!!!! Do not use them!!!! Have called and called them complained to manager etc.. read more

We just got done with the haleakala sunrise tour and it was absolutely phenomenal. The tour guide was extremely helpful and courteous - we had our two kids with us and he was extremely sensitive and helpful. He even took some airborne pictures of us!!! Prior to taking the tour I was a little concerned reading all the negative reviews for this group on yelp. But I have to say that our experience was nothing but positive and we will definitely come back and tour with Roberts. they did an amazing job including the delicious breakfast provided at the end of the tour! read more

Wow! If you have never done this trip to Mount Haleakala then you have no idea what you're missing, let alone using Roberts Hawaii tour guide to take you there. We were guided by Cousin Sully who was truly magnificent one of the most knowledgeable friendly and funny tour guides we had all week. If you come to Maui be sure that you use Roberts Hawaii for your trips and I would recommend requesting Cousin Sully as your tour guide. read more

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I booked my airport transfer through the concierge at the Westin Resort and Spa. I was worried after reading some of the reviews but I had a great experience. The trip from OGG to Kaanapali beach is about 40 minutes. My first driver, Norman, pointed out different sights and tips along our drive which I appreciated. It is a shared shuttle, 3 people total on the way in, 5 on the way out. It was on time both directions and I thought the drivers drove well (it may seem slow to us Californians, but the posted speed limit is 35-40 most of the way!). I will not hesitate to use Roberts Hawaii next time I'm in Maui. **P.S. When they drop you off, they hand you a piece of paper with a phone number to call to confirm your pickup flight/time for your return trip.* read more

My husband and I did the Road To Hana bus tour and really enjoyed ourselves. We knew we didn't want to drive it ourselves because of the stories we heard of all the turns and narrow roads. Roberts Hawaii was great because they pick you up where you are staying. Then they drive you to the airport to get on another bus that then goes on the tour. Breakfast and lunch were included and really good! Box lunch and fresh baked Hawaiian pastry for breakfast. Our tour guide Harry was super funny, informative and just great!! The trip was a little long but the stops we took were nice to see all the trees, forest, fruit trees, and local homes. The only thing is that the bus was a little crowed and uncomfortable and it was a really long day. But great to see the beautiful land. read more

I originally booked this 2 months ago. About 4 weeks ago, I called to cancel. They told me I would get a refund in 7-10 business days. I called 3 more times. They keep telling me that I would get a refund in 7-10 business days. I've asked to speak with the manager who never seems to be there. This is a dishonest and unethical company. read more

Got to the airport with our family of four & realized our suitcases wouldn't fit in our rental car. Booked a round trip with Roberts in the baggage claim area to the Hyatt. No frills, all went seamlessly. Pickup for the ride home was right on time, & ended up being a private van just for me & my two big suitcases. Saved us from renting a bigger (crazy expensive!) car, or paying pricey cab fees. read more

We took two services in this company and we are very, very happy and satisfied with the professional services. Airport shuttle was very reliable, on time and driver took his time to drive us to the Lahaina downtown where we can see the different stores and restaurants on our way to the hotels. The highlight of our trip was the tour with Moses as our exceptional guide to Halakaela, Leo Valley and Lahaina. He was very knowledgeable, well informed and educated us about the history of these beautiful scenic spots of Maui. He went out of his way to accommodate our interests and needs to buy a local delicacies of Maui. We were very fortunate to have him as our tour guide. I highly recommend this company for your tours to Maui and look for Moses. read more

Our tour guide was Jarrett. He was so nice and thoughtful, he was even prepared with cold waters for everyone. Very friendly and definitely showed us the aloha spirit. Answered every question and shared stories about the beautiful island of Maui throughout the road to Hana. Very considerate for the people who wanted to make stops and courteous towards other drivers; especially since the road was a bit tedious with all the curves and narrow one-way lane for turns. Mahalo Jarrett you were amazing and gave us a wonderful and memorable experience. read more

We used their airport shuttle service. They have the worst service. They have made us wait in airport an hour. There was a guy but he did not know what to do and the service came after one hour. Also, we waited half an hour in front of the hotel for the shuttle ( for departure ) read more

We recently went on the Heavenly Hana tour and Thai was our tour guide. He was amazing and extremely informative.This was by far the best Hana tour and I highly recommend. This was all made possible because Roberts Hawaii employs good people like Thai. He made the tour a grand one. If you haven't booked the Hana tour what are you waiting for? Don't forget to ask for Thai! read more

I was at the Jaws country store on Sunday morning at 10 AM and Roberts bus pulled up, the driver said he was doing a tour out to Hana - I didn't think much of it until the local driver got into an argument with a white woman Who had clearly live there a long time. He started yelling at her to "go back to where you came from "and even when she entered the store and clearly was trying to get away from him he pursued her - he went back to the van with all the passengers in it and kept following this lady into the store not once, not twice but THREE Times - all the tourist were sitting in the bus and it was one of the most blatant displays of reverse discrimination I've ever seen. I'm not saying the white lady was kind to him, but the complete lack of professionalism, the blatant racism and the inability to stop harassing someone were BEYOND inappropriate - how can you be driving a bunch of tourists around while simultaneously yelling at someone else that they shouldn't be here if they weren't born here!?! Roberts company, you should be ashamed of yourself for allowing such discrimination to go unpunished!!!! NO one deserves to be discriminated against regardless of the color of their skin. I would say the same thing and make the same post if it had been a white person discriminating against a brown person - be kind. And Roberts, please do something about this inappropriate behavior!!! read more

I would not recommend this vendor for airport shuttle service. I booked the service from my hotel in Wailea to OGG. After waiting for 5 minutes past my scheduled pick-up time, I called the main number to inquire about the shuttle and was put on hold for 10 minutes. I then called from another phone and reached someone who indicated that my shuttle would be another 10 minutes late and that I should be patient. The shuttle didn't arrive in 10 minutes, it arrived 15 minutes later, which was arrived 30 minutes after the scheduled pick up time. Needless to say, I was stressed out about making my flight after the delay. Again, I would not recommend this vendor for airport shuttle service. read more

We used Robert's Hawaii as an airport shuttle service. Arriving in Maui, there were no problems hence the 1 star at least. They were there prompt & on time and got us to our hotel. On our way back to the airport at the end of our trip, they called the night before to confirm. We moved up the time to 6:30pm in order to catch our flight, even though they knew our flight times. We just wanted to be there earlier. At 7pm, still no shuttle!! It takes at least 45 minutes to get to the airport. We called & was told to not worry it's ONLY 30 min late. We ended up calling an Uber who still got to us faster. They refused to refund me since we politely told them we found another means of transportation since we couldn't afford to wait any longer. Jordan hung up on me twice & also hung up on my husband. It wasn't that expensive but this is how they treat their customers? If we waited, who knows how much longer it would've taken & what would have been the point of rescheduling for an earlier pick up time if they didn't even show up?! I'd recommend using a different shuttle service from & to the airport - not worth it. read more

My husband and I did the Haleakala Sunrise tour and were lucky enough to have Erik as our driver. Phenomenal tour with the perfect tour guide! He picked us up at about 2:30am and we were relieved that he only talked when necessary as at that time, we craved piece and quiet. But he explained everything clearly as the day went on, headed up to the Sunrise, which was truly awesome and then we went up to the summit which was amazing too! Lots of pictures taken in both places and if you are lucky enough to have Erik as your guide, he has some really cool ideas for pictures! Don't miss this experience! Breathtaking! read more

Had a amazing tour "Heavenly Road to Hana" - guide was very knowledgeable and worked hard to make this a special memory for everyone on the tour. We had a great experience from the time we were picked up and then throughout the day. Great deal for the price and we could look while he drove. Highly recommend! read more

I was very skeptical about using Roberts Hawaii after reading several bad reviews, but after contemplating a couple of different shuttle services, I decided to give them a try. I was more than happily surprised with the service we received. Both drivers, to and from the airport, were professional, on time, and very friendly. Our plane landed 45 minutes early upon arrival and we thought we would have to wait for our scheduled time to be picked up. When we called to schedule the reservation, they took down our flight information and must have looked it up, because a woman was there with shell necklaces and a sign with my name on it when we touched down. We had about a 10 minute wait while the employees checked everyone in and wrote down instructions for the driver. The driver was very friendly, and told us jokes and interesting facts about the island while we drove to our residences. There were two other couples in the car with us, both located less than 10 minutes away from our place - so we didn't have to caravan around the island waiting for our turn to be dropped off. Our condo is located in a complex that does not allow owners to put the condo in a rental pool, so the employees weren't very familiar with it, and our driver got a little mixed up when trying to drop us off. However, he was very friendly and apologized profusely for the mix up (which only added a couple minutes to the trip). I was mostly nervous about returning to the airport after reading that several customers had issues on the ride back, so I waited to post my review until after I returned home. I called one day ahead of time just as instructed, and confirmed my pickup time. I made sure to provide specific instructions for how to find our condo so the driver wouldn't have trouble finding us this time. They asked for my phone number so the driver could call me in the event that he couldn't find us. He did end up calling me, but was just around the corner of a building, so couldn't see us from where the van was parked. I've worked in the service industry before, and know that traffic, accidents, mix ups, etc. occur, so I was anticipating at least a 10 minute wait after our scheduled pick up time for the driver to arrive, however our driver arrived right on the dot, not even one minute late. We made it to the airport a couple hours ahead of time (like any good traveller knows to do), in plenty of time to grab a bite to eat before taking off. I will definitely use Roberts Hawaii again in the future, and I will recommend this company to any and all friends who visit Maui. We had a wonderful experience. MAHALO ROBERTS HAWAII! read more

The airport shuttle was fine the customer service girl I called was super rude and hung up on me .... Take a chill pill you live in paradise

I enjoyed the Grand Circle tour! Jarrett was our Tour Guide and he is very knowledgeable about his roots also he made some extra stops too that is not even part of the package which is a plus. It was a good learning and fun experience. I am bringing that Ohana spirit to wherever I go! Mahalo for letting me experience the Hawaiian experience even just for a day!!! read more

Getting to the resort was not a problem but getting back to the airport was not good. We did ask asked & confirmed the day before. Perfect. No problem. Our 7pm pick up time came & went & no pick up. The resort called & the lady told them out pick up time was for 5pm but they would have a driver there in 5 minutes. We were picked up 30 minutes late. The van smelled like a bottle of horrible after shave broke in it or maybe bad air freshener. The resort said they have had a lot of complaints about this company! read more

DO NOT EVER GIVE YOUR CREDIT CARD NUMBER FOR A QUOTED PRICE!! The guy on the phone asked for my credit card number saying needing it to quote the price, they quoted me $58 for shuttle from Kahului to Westin Maui in Kaanapali, I told them I decided to just go with lyft/uber when I get to the airport as they are cheaper. After few minutes, I received an email that I made the reservation even though I never agreed to it. I called them right away asking what was going on, i told them I never wanted the reservation, and the guy told me he did not charge my credit card. Apparently, that idiot still charged me for it, and did not cancel the reservation. They are fraudulent and I will go for other services than these crooks. Uber/lyft are cheaper and you don't need to share with other passengers. AVOID AT ALL COST! read more

I've been riding the Maui bus off and on for about 8 months, and I am going to make the state of Hawaii aware of the way most of the maui bus drivers mis treat/handle the handicap people who need to ride the bus on a wheelchair. I have recorded a few videos showing the mistreatment of the way they talk to them, handle them when strapping and un strapping them into position, and degrading them as if they shouldn't be on the bus. It makes me sick to my stomach how disrespectful these bus drivers are. They don't give a shit that all of us on the bus are witnessing these horrible acts against the handicapped. I will make sure every social media site, news stations, and newspapers get my videos if nothing is done to stop the cruel acts of these bus drivers. Shame on you Roberts Hawaii! This is unacceptable!! read more

I had to give this business a review. My wife and I did not look at Yelp about this business until after we had finished our tour called the Road to Hana. I was floored by their low ratings. However, most of the complaints seem to be about transporting people to the airport and that something we didn't do. Our tour guide was a man by the name of Tai. He may be the guide that another reviewer talked about when the reviewer said they had a guide that never stops talking. Tai really did never stop talking, but that's what I'm looking for in a tour guide. I want to know everything about everything and if I'm not interested in it i'll just won't listen to that part of the tour. Tai said that he had lived on Maui all his life. He did have, what seemed to be, extensive local knowledge. He told us about not only the history of everything we were seeing but also give us a lot of information about the natural features we were seeing as well. Plus, he just made the tour fun! For example while in the rainforest section of the tour we got several rainstorms. That was to be expected. But he told us that when we got to the dry side if it was raining there he would eat his left shoe. That day the rain did seem to follow us so when it rained a little bit on us on the dry side he told everyone to get him some salt and mustard because he had to eat his left shoe. He also stopped at a really good place to get some snacks. And stopped plenty of times for bathroom breaks. We had a Charles Lindbergh enthusiast on our tour who asked to see Mr. Lindbergh's grave that is on that side of the island. Even though it wasn't on the tour Tai took us a little out-of-the-way so that we could see it. All in all it was just a great tour. So if you're in Maui on the road to Hana, take the tour with Tai it will be a blast!! read more

Horrible experience with their airport shuttle experience. The dimwit dispatcher at Maui airport neglected to tell us that there were multiple buses going to different parts of the island. A green bus pulled up saying "Roberts" on the side, so we got on. The dispatcher came out as the luggage was being loaded and saw us waiting to board the bus. Our driver dropped everyone off then told us we were supposed to get on the white Roberts bus to Kihei. News to us! Our driver was nice enough to take us 45 minutes out of the way to our hotel. She is the reason for the one star. She took my number and said her boss would call to arrange some sort of compensation, and I have yet to receive a call. The funny thing is we took a taxi to the airport, and it cost only $16 more and got us there in no time. Taxis from now on. Don't ruin your trip to paradise by taking Roberts! read more

We took the 12 hour Road to Hana Tour. The first half was pretty good with many sights. Patricia was very knowledgeable and pointed out many areas of interest. Going back on the other side was a little boring. Mostly various plants found in Hawaii and goats...lots and lots of goats. Our biggest disappointment was the website mentioned swimming at the black sand beach. On our tour we had 45 minutes to eat lunch and have a bathroom break which left no time for going to the beach. The website also mentioned walking behind a waterfall. All the waterfalls we saw were while on the tour bus. The only waterfall pictures were through the bus window. We were able to some nice live shots of waves breaking over rocks during a couple of stops. This was not what I expected. I would only recommend this tour if you enjoy spending most of the 12 hours inside the tour bus. read more

We did the Road the Hana tour with Bjorn as our guide. It was great and Bjorn did an amazing job. Beautiful scenery the whole time, fun roads and some interesting stops. Overall it was a memorable day. Pros: Tons of picture opportunities, neat shops, interesting sights in the towns and bridges. Bjorn was funny and entertaining, also told some stories and gave history of where we went. We felt safe with him driving too. Appreciated that he brought us snacks and drinks and coffee in addition to the lunch we had paid for. Cons: The day is long (9 hours?) and the bus can get hot. Might have been uncomfortable if Bjorn didn't bring a cooler of waters. At times we felt rushed, most of our stops were only 15 mins Seems like it really depends on which driver you get. Roberts seems the best so far read more

Bjorn, was excellent he was very knowledgeable and funny at the same time I would recommend everyone to request Bjorn as their Hawaii Tour Guide for Roberts Hawaii Tours, I just recommend that they give a little more time at the tour stops. read more

We used this tour company to bring us from the airport to our hotel and they charged 30 per person whereas the cab would have been 90-100 so we saved money on that route was perfect for us. We had some other passengers on the bus with us but we were the first stop so wasn't that bad for us. If you are coming to the lahaina area would def recommend using this service rather than a cab read more

I am not particularly happy about leaving such a negative review. Our driver was great and of course a tour is a pretty good way to see some of Hawaii's sights. Unfortunately, in all my travels, I have never before encountered such a disorganized and unhelpful operation in any place with paved roads. If these guys didn't waste half a day of our precious vacation times waiting and driving around in a tour van AFTER the tour ostensibly figuring out how to drop us all off from the hotels that PICKED US ALL UP FROM THIS MORNING !!! I would have to admit that their keystone cops shenanigans were objectively hilarious. On the way out they picked us all up at our respective hotels hours before sunrise and made a quick stop near the Kahului airport so that customers staying in different parts of the island, picked up on different routes, could take the same tours. Somehow we made it out and back on the tour OK, but when we got back to the Kahului area where they were planning on making another quick stop to transfer the passengers on our bus who were staying on the west side of Maui to another bus with other west-siders so that our bus driver could take the rest of us back down the south side route, things went haywire. The bus we were meeting somehow did not have any seats available for the west side passengers on our bus. But instead of another bus and another driver, we were met by two guys in a minivan that was for employees only. They had us waiting in the parking lot for at least 40 minutes bickering about who was supposed to drive who where and why they would not use the available space in the minivan (which would have sufficed) to drive the surplus west-side passengers to their hotels. This time was delaying not only our bus, but also the other bus full of passengers only going to the west side - already a good 90 minute drive - for no good reason at all. Eventually they kicked our driver out of our bus and put a new driver on our bus to first go to all of the south side hotels and then the west side hotels. But wait - there's more! First thing was to drop off the three smartest passengers on the bus who arranged to meet a Lyft ride to take them to their hotel at their added expense. Next, after asking the customers for the names of their hotels and writing these names down in a list on paper using a perfectly good pen, the next stop was a hotel on the north side of the island where NO ONE was staying. Another 20 minute detour for nothing I suppose my wife and I were among the luckier passengers because we were dropped off at the end of the south side route only a little over 90 minutes late. I feel the most for the west-side customers who had to put up with the full length of the south-side drop off route before taking the already rather long ride back to Lahaina. Throughout the ordeal there was no explanation from the drivers other than "that's what the dispatcher told us to do" and when we called their main number to explain the situation to their dispatcher and hopefully figure out a more efficient solution we were met with a rather unfriendly and wholly unsatisfactory stone wall of indifference. In short, whoever was in charge at the office on the day of our tour clearly has no interest in the future of this company, the quality of its reputation, or its relationships with its customers. I entirely recommend that you take exactly the same amount of interest in all of these things and avoid this company at all costs. read more

Have been waiting at our hotel for over 2 hours now for our shuttle is still nowhere to be found. Every time we call the help line we spoke to a rude lady that assured us that the shuttle was 5-10 minutes out. DO NOT use Roberts Hawaii. read more

Update: we tried to speak with someone when we realized they had not issued a refund and still on the phone on hold for over 15 minutes after 2 transfers with still no refund..still on hold..remember this is a day and a half away from pick up time and they are still refusing refund..after THEY changed pick up time....: We live at least 6 month a year here in Maui and own a condo. We go to the mainland for business and family . We usually use Speedi shuttle but with Roberts offering a better price from the airport and it went fine...so we thought we would give it a try to the airport and back, when we needed to return to the mainland for a week. After arranging a pick up for the airport it was changed twice on us within an hour. Then when we said we would cancel and use Speedi they said they would not refund our money....said that if you don't notify them 24 hours before pickup you have to pay!! HA! The irony was it was at least 36 hours before pick up...when we pointed that fact out to them, they said they would call us back. They called us back with the original agreed upon time. We will never use them again. Back to a few more dollars for a ride and some sense of 'trust'....beware of Roberts ride to the airport. read more

We used Roberts Hawaii to get from the airport to the hotel. We fortunately had a very positive experience unlike Karmel Shuttle which was the complete opposite (from our home to LAX). The driver was professional, drove safely, and came to pick us up despite our flight having mechanical problems and we landed 9 hours later than originally scheduled. They tried to accommodate us as best as they could, given our exhausted state from waiting at the airport for 9 hours then the usual 6 hour flight..The return to the airport from our hotel was also very smooth. Again, our plane had mechnical problems again (what is wrong with Delta!). Instead of leaving at 245, we were stuck again until 9 pm. The shuttle driver accommodated us again, and willingly picked us up much later than originally planned. read more