Compassionate care team. They go above and beyond. Individualized care…read more Great assistance with understanding insurance and help with getting the best possible from insurance.

A family member was having sleep issues, and didn't want to get a big breathing machine. This…read moredoctor was able to fix the problem with an appliance -- and we're very grateful!

I rarely feel compelled to take the time to write a negative review, but my experience here was so…read morevery deserving. Unprofessionalism I was given a "stress test" which consisted of me walking back and forth down an empty office for six minutes. Suffice to say I expected a bit more in a medical center. I was finally abruptly given an inhaler to utilizer, but the assistant neglected to inform me that it was a powder base (gagging reflex) nor that the units were $700. I was told that I would be contacted in two weeks to insure the modification was beneficial. No call, email or message. Never again. .

I have been a patient for many years for my sleep issues, I first saw Dr Ali who was absolutely…read moreamazing, the time and care he took to make sure to find the right medication for me along with his nurse at the time, then I started seeing a np and thought it was because Dr Ali was no longer doing sleep patients, I was told at my last apt I would be seeing a Dr. Messner and today my telemed apt was with the worst dr ever, Dr. Smith. I have never been gaslight so bad, and he kept talking about the multiple medications im on (i take 2) and when I was talking he sarcastically said let me know when your done. Then at the end I was trying to tell him I was hoping to talk about something he discounted the call. Our health care system is horrible. If you have never had issues with sleep you wouldn't understand. To not be able to go to sleep is awful, to be afraid to sleep because of night terrors is awful but then to be treated like your someone who is taking multiple medications is even worse. I did call the office back and waiting to see if anything will be done, im sure it wont im just a patient, they will protect thier own.

Asia is THE BEST front desk person anywhere, ever. Every interaction w her makes my day. ... Dr…read more Santos really took the time to listen & explain my study results today. I'm sticking with the five stars for my review based solely on the quality of care and professionalism I receive from the daytime staff. My sleep study itself wasn't great due to a problematic tech. I filed a grievance and VCU has addressed it, so I removed my lengthy review detailing the sadistic tech & malfunctioning light sensor. Despite the shortcomings of my overnight tech, Dr. Santos was able to interpret my study and help me with some solutions. My attitude is "all's well that ends well" so if I'm really on the road to recovery from five years of sleep deprivation/insomnia, I can forgive the bumps in the road of this journey.

The administrators are efficient and helpful and the therapist assigned to me was top-notch. She…read moreworked with me until I was doing much better and equipped me with the skills to continue sleeping well again

The wait time for my appointment was reasonable. The doctor spent 15 minutes with me explaining…read moresleep disorders. All of which I had already read on the internet. They were not able to issue the monitoring equipment to me that day because of some insurance paperwork. They finally called me 2 weeks later to pickup the equipment. Before I could pickup the equipment, I received a bill for the first office visit. They charged the insurance company for a level 4 office visit equaling $489 and I was responsible for $202. For only a 15 minute appointment that provided me no new information? So I have decided not to pickup the equipment due to the extreme charges.

Good, Mr. Dr has been great over the years and is very conciensus…read moreMy doctor is great. She is flexible I scheduling and available for virtual visits.

PAs were great and front desk folks were awesome! Dr Athar was not. He came into the room and asked…read moreme what I was being seen for after I already had a in depth conversation about my symptoms and situation to the PA. He was in the room with me for maybe 3 minutes in total. He didn't seem to be listening to some of the things I had to say, as he was looking at his screen for most of the time and reasked me questions I had already answered.

Had an overnite sleep study & in the morning they were there with my machine. Could not have been…read moreeasier! Autocall done when time for possible replacement supplies. They make it easy! Thank you!

Don't waste your time with this company. They are not knowledgeable of insurance guidelines, and…read moreare completely unprofessional. The lack of customer service cost our family a large out of pocket after a physicians order sat on someone's desk for nearly 2 weeks. As a provider, I understand mistakes happen; however, instead of owning the error, this company lied & tried to cover up their mistake. When I requested the order be transferred, the company refused. In fact, she didn't even know who had originated the order. After speaking with their competitors (having never heard of this company) the consensus was "anything we can do to help you." I'm not sure what's worse, accepting an order for a piece of DME you don't even carry, letting the order sit for weeks (wasn't a priority), lying about the mistakes, or just being opposed to working for the patient to expedite delivery of this much-needed pice of equipment. While writing this review, I received a call from the owner of the company. I was hopeful for resolution or at least an effort to demonstrate done semblance of good customer service, I got more if the same rhetoric. It's the payers' fault, it's the work load, it the PATIENT'S fault. The company agreed to transfer the order, but were not truthful about having already spoken with the ordering physicians' office to transfer the order. Always remember, it's the patient's choice of companies for medical equipment, home health, etc. There are several good companies in town for CPAP/BiPAP & supplies...this is just NOT one of them. I pray this review will save the next patient/family/provider from having similar frustration & burden.