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    Robert's Tile & Flooring

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

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    9 months ago

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    Sherlock's Carpet & Tile

    Sherlock's Carpet & Tile

    2.8
    (30 reviews)

    The customer service was forced and laid on thick. I got the same feeling entering this store as I…read moredo when I go to a car dealership. The man that assisted us came across as arrogant, which was ironic because he had to ask the other sales person a million questions. We will not be moving forward with this company due to the salesman, which sucks because they had 3 options we loved!

    I am very disappointed with the products and customer service experience at Sherlock's Carpet and…read moreTile. We had laminate flooring installed in our home a few years ago, and we are now having issues with it warping and bubbling in certain areas. Kelly was assigned to help us , and it was a major letdown, everything was passed off as "water damage" even if the area in question was nowhere near a water source. Her explanation was that once there's water damage in one area that can impact the entire floor. No workable solutions were provided or attempts to actually help us. The "water damage" was also determined from a number of pictures that I, the customer, took. No one from Sherlock's or the manufacturer actually came out to look at anything. The flooring is supposedly covered under warranty for 20 years for most issues. It was a long drawn out process that resulted in nothing. Very poor business practices. I was told I could buy a new floor if I would like, like I would invest any more money after this treatment. I truly had hoped for more.

    Robert's Tile & Flooring - flooring - Updated June 2026

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