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    Carpets by Dieter

    5.0 (2 reviews)

    Carpets by Dieter Carpeting Photos

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    3 years ago

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    Sherlock's Carpet & Tile - Text messages from Marty Sherlock

    Sherlock's Carpet & Tile

    (30 reviews)

    I recently had carpet installed in my basement. I would say Sherlock exceeded my expectations on 3…read morelevels: -Customer Service- The sales associate, Patrick, was very helpful from start to finish. We didn't have a strong idea of what we wanted, and as such, he was able to give us options with broad strokes, that helped shape what we wanted our basement to look like. He was knowledgeable as far as being able present different prices, while being realistic on the quality. I appreciated that he simply presented options, instead of being pushy. Additionally, he made it clear why certain discounts were available (carpet stored onsight, older model, etc.) -Timeliness- We were able to get our carpet installed within a week, which was huge for us, as we didn't want to have to move things out of our basement. Also, Patrick was flexible with scheduling as both me and my wife were living/working in the city prior to installation. -Quality- The carpet looks amazing! They were great with providing samples, and working with the pictures we had taken to get the right color tones. The installation guys work quickly an efficiently, installing 1300 square feet in roughly 6 hours. They identified a water spot in my utility closet, which we were able to fix and didn't even slow them own (thanks guys). Very friendly crew. I would absolutely recommend these guys for carpeting.

    The customer service was forced and laid on thick. I got the same feeling entering this store as I…read moredo when I go to a car dealership. The man that assisted us came across as arrogant, which was ironic because he had to ask the other sales person a million questions. We will not be moving forward with this company due to the salesman, which sucks because they had 3 options we loved!

    Carpets by Dieter - carpeting - Updated June 2026

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