Michelle Lum with Royal Realty has been my property manager for the past 4 years, and I have had a…read moregreat experience as a tenant. She is very responsive, professional, and easy to communicate with. Whenever maintenance issues or work orders come up, she handles them quickly and fairly, which I really appreciate. She has made the rental experience smooth and stress-free. I highly recommend Michelle to anyone looking for a reliable and trustworthy property manager.

My husband and I have been trying to find a rental that will accept our multiple pets for awhile…read morenow and have experienced that majority of the agents with other companies do not reply to any of our calls, emails, and/or texts. They don't even acknowledge that we reached out or applied. When a rental became available with Royal Realty, I immediately called the agent listed for the rental expecting no answer. However, he answered the phone immediately and was very pleasant and helpful! I was shocked! I told him, "Wow, thank you for even answering your phone! Most agents completely ignore my emails and calls." Rodney has consistently communicated with me throughout the viewing and application process. He has been the ONLY agent that has done so throughout our three months of hunting for a rental for our family. Just about when I was going to give up on finding a rental, we met Rodney today in person to view the rental and he was so kind and thorough. He explained every part of the home and even took us around the property to show us where the shared units were located, ones that we were not applying for, but that we would be sharing the space with. He took the time to get to know us as people and made us feel seen and welcomed. Most agents we've seen in person unlock the door and just tell us, "Okay you can go look inside" and never really talk to us or show us around. He was very transparent about the application process and the owners needing time to decide if they would be willing to accept our multiple pets. I told Rodney regardless of the outcome, I truly appreciated his timely and consistent communication with us and meeting him today. We are hopeful that the owners will accept our family and multiple pets, but even if not, our experience with Rodney makes us want to find a rental with this company since we know they will take care of us and our needs. Mahalo nui, Rodney!

Justin Tanoue is very trustworthy and professional! He made the process so easy and calming for me…read more Excellent service and even better list of properties. Justin knows his stuff and I will definitely be working with him again in the future. Thank you!

Awesome place. The Justin Tanoue company is a growing company and will be a success in the world…read more Glad I am one of the first to say if you get something from JT Co you will be taken cared of.

I've bought and sold several homes before, and working with Joe and Rolando was by far the best…read morerealtor experience I've had! With Joe, you're so much more than a client; you become trusted friends. Joe and Rolando will ensure you find the right home, at the right price, and it'll be fun along the way!

I never considered the possibility of owning a home, but both Joe & Rolando went at my pace &…read morecalmed down all my worries. Their professionalism is unmatched, especially with their care for details. I could rely on them on consistent communication, and support through any confusion I may have. To anyone who has doubts, just knOw that you'll never feel alone in this process with these two dynamic duos.

Made numerous attempts via telephone, online contact forms for assistance on their available rental…read moreproperties & simply no luck! Website is very eye catching with all the promises they uphold as a property management company to both property owners and tenants. Unfortunately no urgency to reply or make you feel taken care of as a potential customer.

Thomas had such great reviews that he was the first person I called to list my rental. I am in the…read morecountry on the Windward side in Kaaawa and he basically told me he was not interested in my property because it did not fit into his "portfolio." Never bothered to even come and look at my beautiful rental. He would give me no further explanation. Also, he did state that he did not like to lease properties where the owner was on site. Thomas replied to my review. Apparently, he did not listen to understand what it is that I was renting. I said that it was on the ground floor and that we live on the second floor. It is a 500 square-foot one bedroom apartment. Not a room in our home.

I highly recommend Residential Resource as a property management company. The company had managed…read moremy townhouse for nearly twenty five years. During that time, there were only a few months that my unit was not occupied. Kitty and Heather kept me informed regarding the status of the unit and the repairs that were needed. Kitty did a good job screening tenants and I did not have any trouble with renters. They worked with me when the association needed some action or needed to enter my unit. Kitty and Heather handled the sale of my unit in 2025. The unit sold faster than I expected and I received an acceptable price. Kitty and Heather are professional and friendly, making them easy to work with. I was confident that my unit was well managed, and I would highly recommend the company to anyone looking for property management services.

Kitty and Heather are very knowledgeable about property management and they always respond to…read morequestions and issues promptly. Highly recommended for your property management company.

If you need real estate professionals don't walk, run to Belinda and Sean Barnes…read more Belinda tirelessly work to find the perfect condo in Waikiki for us. She went above and beyond her duties as an agent to get us showings to some difficult listings. I don't think she sleeps. Were supremely happy with every step of the process with Belinda and Sean. And the tasty fruit from her yard was a bonus Mahalo Belinda!

Belinda Barnes is the epitome of unprofessional and in my short experience with her.. "one high…read moremaka maka". I called for clarification on the application process- she texted for me to call her in 30 minutes. I too am at work so I set my timer for 30 minutes so I wouldn't forget and called her back where she promptly picked up and hung up. I left a text for her to call when she had extra time. She called back 15 minutes later with her mouth full of food- masticating while asking which property- ( and not in a friendly way)- I told her Mā'ili and she said, "Oh, that's Sean's" I said " Oh, ok, please give me his number- She said for me to just talk with her, which I was confused due to her saying it was Sean's. When I asked my question- she responded in a flippant, rude way. I decided to end the call so as not to match her energy and texted that I thought it was a very unprofessional exchange- her response was "sorry you feel that way". Hoping this is just an off day for Belinda Barnes and that she will be able to find her missing Aloha soon.

If you've ever worked with a property manager, clear and proactive communication can be a struggle…read more With Thomas, we have not only experienced fantastic and proactive communication, but also that he is knowledgeable, friendly and cheerful is an added bonus. As a veteran, he is also very considerate of that and offers great service for members of the forces.

Worst property manager that I have ever dealt with in my life. Poor people skills. I don't…read moreunderstand how someone like this can hold a real estate license and be in the people business.

We have been renting with Hawaii pacific property management for the past 2 years and cannot speak…read morehighly enough of our experience. Our property manager, Ian, is incredibly accommodating of our busy schedules and always communicates with the utmost professionalism and courtesy. He sets the tone for service and maintains a high standard of professionalism which makes our experience so much more enjoyable. His dedication and connection to our needs has been invaluable. We cannot speak highly enough of the company, Ian, and our beautiful rental. Thanks so much, team, your service makes our experience feel seamless.

I cannot say enough wonderful things about Mari Eager and the support she has provided during one…read moreof the most challenging times in my life. Over the past several months, I experienced unexpected job loss and financial hardship that left me feeling overwhelmed and uncertain about my future. Throughout it all, Mari treated me with kindness, compassion, and respect. Rather than making me feel judged or dismissed, she took the time to listen, understand my situation, and communicate with me professionally and honestly. What I appreciate most about Mari is that she genuinely cares about people. She understands that life can sometimes bring unexpected hardships, and she approaches every situation with empathy while maintaining professionalism. Her willingness to work with me, answer my questions, and keep communication open helped ease a tremendous amount of stress during a difficult period. I am incredibly grateful for Mari's support and kindness. She made a meaningful difference in my life when I needed it most, and for that, I will always be thankful. Any community would be fortunate to have her as their Property Manager. Thank you, Mari, for everything you do and for treating me with dignity, respect, and compassion.