THIS PLACE IS PHENOMENAL. the employees are so so so kind to the elders especially one in…read moreparticular i believe his name was Chase Zombo (I believe that's what my father said) he was so kind and respectful to my dad. We need more Chase Zombos is the world.

My dads has lost 25 pounds since moving in here 14 months ago. My parents bought in to the Holmstad…read moreat no small price with their full awareness that my dad has celiac disease. After months of numerous phone calls, face-to-face talks, and visits, they still are serving my dad meals with gluten, knowing he has celiac and that his celiac is cancer-causing. It took an oncologist diagnosis of celiac-aggravated Stage 4 cancer, and threats of legal action to FINALLY get them to comply to serving him gluten free meals. ONLY LIVE HERE IF YOU WANT YOUR LOVED ONE TO MEET A QUICK END.

I was hospitalized in Michaelsen Health's Acute Nursing Care Center for seven weeks, following a…read morelife-threatening infection involving extensive surgery. Everyone at the Center, from my attending Physicians, Nurse Practitioners, Nurses, Nurse Assistants, Occupational Therapists, Physical Therapists, Speech Therapists, to the Social Worker, Dietician, Housekeepers, and folks in the Cafeteria, treated me with the utmost level of professionalism, compassion, and thoughtfulness. I can genuinely say that each member of my healthcare team treated me as if I were a member of their family. I can honestly say that I would not have walked out of the Center if not for them...if not for each and everyone of them.

Very under staffed. My mom is now a patient there. When you call for help or assistance we have…read morewaited from 30-40 mins for help. My mother has not bathed or showered in 1 week. She said they have sponge bathed her which consists of being wiped down with diaper wipes. She is there for rehabilitation from a fractured femur and has gone to rehab 3 times in 6 days. I am more than disappointed. I called the front desk which took more than 25 rings to be answered when it was answered I asked for the nurses station and was told my call would probably not be answered because they were too busy. My mother went in healthy and completely aware of who she is and where she was. Last night she came down with a cold, fever, possibly Covid at 4:00pm the next day was finally given Tylenol to help with her fever. She was delirious and had no idea where she was. This place is awful. I am sorry we were sent here.

This place is the BEST!!! The Sweetest Residents Love here!!! The employees are handpicked with…read morekindness, empathy, compassion and patience. I love this place!! It's near and dear to my heart!! I would give this place a 10 if more stars were up above.........5 stars is just not a good rating for this Fabulous facility of caring hearts!!!! Marcy is a hands on Administrator! She truly cares about Heritage Woods! I've seen her work in all areas and departments. There is nothing she can't do in my opinion.........

Worst decision we ever made to place our mother here! to bad we have to wait for hindsight to see…read more20/20. They put on a great show at tour time and its downhill from there ... once inside With insurance and SS money they get over $6,000 a month and provide literally only meals to our mother! but dish out a ton of heartache!!. They dont deserve one star!

you will never find a better place -ever! The staff does not have a 9-5 job here, it is a life…read morestyle they have chosen, filled with love in their hearts for each person. I have seen many, many facilities, but this place, led by Doug, is absolutely amazing. Everyone is kept involved, fed incredibly , and attended to their individual needs, with love and detail. I cannot say enough goods things about this place David Owens

The facility is bright and clean, the meals pretty tasty and I can't say enough good things about…read morethe staff at this facility. My 92-year old mother moved into one of their assisted living studios in the fall of 2014. Up until that point, she had lived on her own, so clearly, she wasn't very enthusiastic about the move. She wasn't as engaged in some of the activities as we might have liked, but it wasn't for lack of the staff's teasing encouragement (which she enjoyed). When her health deteriorated a year or so later, she moved into the more intimate memory care wing in a studio almost identical to the one she'd had, where the staff could keep her under watchful eyes. Before long, a hospice crew became part of her care team. As prickly as my mother could be, she was loved by members of the staff. Several of her caregivers wept the day she died and for me, that said it all. Difficult as it was, we had made the right decision. One other thing worth mentioning: it's not a huge community, so if it's important for your loved one to be in a place where everyone knows everyone else, this is a good choice.

Staff outsourced to an agency, i communicated with management before and during my shift for any…read moreissues i had, I went above and beyond to give quality care and was praised by staff and patients and asked to return, but the next morning I was given a low rating with no explanation which caused me to get docked from my pay. If any agency workers see this I wouldn't recommend. No wonder they have no full in house staff !

You have several former workers from this facility who have left reviews on Google telling you to…read morenot put your relatives/ family in this facility. I would strongly stress the same. The staff/ nurses and director of this facility were extremely negligent and put several lives in jeopardy. I am a care giver who was placed here through an agency to assist a sweet elderly client on overnights. There were several nights my client was in pain from her legs and when I would go to advise the nurse, they seem bothered and annoyed. The incident however that really upset me was one night I was there, I came in at 8:30 pm, my client seemed a bit sick as I noticed the tissues in her hand and bed. As the night progressed I noticed she had a very frequent, tight cough. I went and advised the nurse on staff and inquired if she had recently been tested for Covid. The nurse said my client had "several days ago" I responded well several days ago she wasn't showing symptoms and now she is. The nurse still brushed it off and never tested her. The next morning and day my client mingled with other seniors in the facility. I advised my agency I wouldn't be going back the next night until they tested her. Not sure who lied rather it was my agency Always Best Care or a nurse at this facility but I was informed by ABC that a nurse at this facility advised them that she was tested and negative. When I drove in that night I asked my client if they tested her and she said no. I immediately had the nurse on site test her as I became upset and guess what, she tested POSITIVE! When I reached out to the director Sarah Mckan director at the facility to advise of what happened she did not apologize and even said "well you were already exposed the night before" I said yes and yet she wasn't tested when I asked she should and then spent the whole day with other seniors possibly spreading it she said "well yea I guess" I asked that she follow up with me to let me know what the outcome of investigation was and she never did. Received a call from ABC today advising that this facility does not want me to come back. Why because I care more for my client and the patients there than the facility workers? Because I alerted you of negligence from your staff? Interesting. We'll see what the health department has to say about th

So far a family member residing at the Vistas of Fox Valley is very happy with her experience…read more Apartments and public areas are notably spacious and appear well maintained and clean. Reception staff are pleasant snd helpful.

We placed our mother at The Vistas because they would allow her to keep her cat. Based on her…read moreexperience and on our observations, we would NOT recommend this very business-minded supported living program unless very close and regular monitoring of the placed resident is carried out by a team of family, friends and advocates. With exception of a receptionist and few inconsistent responses to basic concerns by the director and associates, overall, our questions and suggestions to work with us to better support our mother were not considered in a consistent or caring manner. Management and staff generally seemed unconcerned, dismissive and lacked attention to detail. Reasonable responsiveness in areas of medical, daily life skill retention and quality of life support issues were not carried out. For example, call buttons when rarely pushed were not responded to in a reasonably timely manner and during a visit, one time taking 45 minutes for a CNA to respond. Our mother reported being yelled at a couple of times by staff for not being up, or being too slow to take medications. During visits, we frequently found medication that was to be administered to our mother clearly in tact and on the floor or under furniture. This was reported several times. Management demonstrated a base business, dollars and cents demeanor. Resident accounting staff did not at all appear to utilize best practices. At best, they appeared unorganized as they made extremely contradicting statements within short spans of time when asked about our mom's account. Mother passed within months of moving to The Vistas of Fox Valley. We were provided a 14 day window to clear out all of her personal belongings, which we did well before the final date, leaving her room much more clean than when she moved in. During the final clearing and cleaning phase, a management representative walked in without as much as a knock, and matter of factly stated that her bed and TV were theirs, and nothing more. This was completely untrue and we were required to prove it, which we did. This is only one example of the standard and insensitive communication style at The Vistas of Fox Valley.

I have been to this location a few times to deliver groceries to the residents and today, was the…read morebreaking point. This place is so rundown, not clean, no A/C in the building (it was close to 90 today) and the male inside the office to the right of the entrance as you walk in, gave an attitude and it felt like I was an inconvenience to him and was short and rude to not only myself, but the resident. I reported this place to the IDPH for the conditions here. I would not allow any living being or person go there.

Upon starting our tour the manager said "I give you my word she will get her medications promptly…read more Anything we don't have we can get in two hours." That was a straight up lie. She did not get her meds for many hours and they were screwed up despite clear orders. Then I got a call in the middle of the night saying dementia patients are wandering into my room. And this is someone bedridden. And on top the place was built in the 60s and looks like it has received zero updates. So depressing. We got her out of there the next morning.

Silverado St. Charles is top of the line when it comes to dementia care. Our family has…read moreexperienced four different communities so far and Silverado is a company that does not only design communities for those with memory care needs, but focuses on overall dementia care. There are over 400 types of dementia and Silverado trains their staff in a way to recognize and support these variances instead of training their team to ONLY manage the needs of those with Alzheimer's disease. This approach takes a lot of stress away from primary care givers and family members. Dementia often comes with personality changes and behavior changes that ultimately lead to family members seeking help. We witness the staff gently redirecting our loved one, treating her with dignity, recognizing and celebrating who she was before the disease and who she is now, stimulating her mentally, and generally providing compassionate and loving care. This has a lot to do with the current administration in place and how strong the Silverado St. Charles care team is. The facility is new, beautiful, all on one floor (makes us feel good in case of emergencies), and a calm and peaceful place. Leadership is responsive and communicative with families and they did a great job of explaining their positions and thought behind COVID19 changes to processes and procedures. We as family members felt part of the solution and part of defining what the new normal is for our loved one. My family and I highly recommend Silverado St. Charles if you are looking for a safe and caring community for your loved one where they are treated with respect and dignified.

Beautiful facility with very caring staff. Meals are tasty and nicely presented. Lots of activities…read more.Super clean . Lovely enclosed courtyard . Understaffed.More staff is needed to be exceptional.

Soon as I walked in those doors I knew I found the perfect place for my dad. The staff makes you…read morefeel so comfortable , they all are so caring and kind. They make sure to update you on everything going on with your family member that lives there. They have such neat outings for the residents there and before Covid happened you were allowed to partake in the fun activities with your loved one. They have fun activities all day long to keep the residents active. All the caregivers, nurses and staff know you by name and always make sure that you're a part of everything going on there. I can't truly thank the Staff enough for making the emotional process of placing my dad in a memory care home an easier one. They are with you every step of the way. I highly recommend the Arden Courts Geneva. They also do a lot of great volunteer work within the community to help with charities. My dad really enjoys this place. They recently just remodeled it so it looks really nice inside and always is super clean. My dad has lived there five months now ( in 2021) this was one of the best decisions for our family. They abide by all the Covid restriction laws to make sure the residents there are kept safe and healthy. My dad loves the food there too. They even have a comfort dog named Mia there. My dad enjoys seeing her. Thank you again to all the staff that works there.

I simply can not say enough thank you's to the Arden Courts Staff members, especially to Pam and…read moreJustine. These two women held my hands, dried my tears and help to guide me through this very scary and unfamiliar journey. In early Feb 2019, I was suddenly facing the fact that we need to move a loved one from Texas to Illinois; who was showing advancing signs of memory loss/dementia. Dennis, 72 years old, needed to be in a safe place to live, with doctors and caregivers to watch over him and see that he took his prescribed medicines and was provided 3 good meals every day, which he was no longer able to do on his own. The caregivers at Arden Courts are kind, compassionate and so very patient with these residents who have been diagnosed with this insidious and sad disease. At Arden Courts it really is possible for a person with a diagnosis of dementia to have a good quality of life. Arden Courts lives up to the promises in their brochure by providing structured, daily activities allowing their residents to socialize and interact with other residents and staff, adding to their quality of daily life. The entire staff, especially Pam, Justine and Nurse Nina have given our family total piece of mind 24/7. Their monthly support group offers a wonderful opportunity for family members and caregivers to know that they are not alone in navigating this journey with their loved ones. We continue to be ever grateful that Arden Courts was there in our time of need and we highly recommend this and their sister facilities for anyone needing care for their family members having memory loss/dementia. Thank you, the family of Dennis G.