I've been bringing my vehicle to ALM Chevrolet South since around 2022-2023 (before it became ALM)…read moreand have been mostly pleased with the service. There were a few occasions in the past where I had to get management involved to resolve an issue, but overall I've remained a satisfied customer. My visit on 3/9/26 went especially well. My service advisor Kris was excellent -- professional, patient, and very friendly. He answered all of my questions and kept me informed throughout the process. My technician Malik also did a great job handling my vehicle efficiently. This visit reminded me why I keep coming back. I truly felt valued and taken care of yesterday! The new management was definitely reflected in the service I received! I'll definitely be returning. A solid 5/5 experience!

I have never experienced poor service at this level. ITs my fault for bringing my car back here and…read moremy wifes car multiple times. Ive had to get General Motors Corporate involved twice now. Service is poor, customer service, Incomplete and incorrect invoicing, and more. I have dealt with other Chevy and GM dealerships and they run smooth and are pleasant. I will be reporting this to GM again as well. Meanwhile im having to go all the way to Heritage Cadillac for service now which is inconvenient but at least im treated with dignity and respect. Please avoid this dealership if you can for service especially if you need your car back in UNDER 3 WEEKS! They also dont have loaners and dont offer the drop off and pick up that is advertised on their website. POOR SERVICE. POOR WAIT TIMES. BAD CUSTOMER SERVICE. LONG HOLD TIMES. NO LOANER VEHICLES. POOR RESULTS. I have had this experience with both my escalade and suburban.

Alex was really great. He took time to answers my questions and kept me informed of the entire…read moreprocess. I would definitely recommend Alex to anyone looking to purchase a new vehicle. Thank you for making this a positive experience.

If I could I wouldn't give them any stars. Second vehicle purchase because the first time it was…read moresmooth process. This time around, like are you serious? 1. Why do you have so many people working in your building and no one can solve our issue? 2. It's been 6 months and supposedly it's fixed and now basically y'all washed y'all hands with this situation ? Nothing has been fixed fyi. 3. How do you sell a vehicle you don't even have the title too? 4. You dare tell me that there's nothing you can do anymore it's the tags office job? When all this was cause of one job title didn't do their job right. So how is it not your problem anymore. I'm so disappointed that our family had to deal with such an issue and still be dealing with it. Now I can't drive my vehicle until the hard copy comes in. Mind you it's been roughly 6 month, that I have been driving with temporary tags. And now today it expired and they say I have to wait. So I'm supposed to stop working and figure it out? When all this could have never happened if they didn't sell a vehicle that they didn't have a title too. The owner should offer some sort of help for having to deal with what the workers were doing wrong, until everything is fixed 100%. This is insane and really annoying.

Knowledgeable. Very experienced and straightforward buying process. They are so organized…read more Everyone has a role and you get a complete presentation of the car and is wonderful experience! Would buy from them again, and again and again! Best new car buying experience. Everyone there is so nice that it makes buying a car a fun happy experience!

Carlos was the best! This is my second car using Butler, Lexus and Carlos, and that experience…read morekeeps becoming back when I'm ready for that next purchase. Direct, efficient, honest, genuine, all aspects of great service.

My husband and took his 23 XM in for scheduled maintenance. (thankfully all covered under warranty)…read moreWe sat there for 3 hours. When the vehicle was ready the service tech called him to tell him it was ready and said that he'd been looking for him. My husband told him that we were still sitting there in the waiting area where he had first greeted us. We'll know next time to just drop the vehicle off. I will say that the show room was really clean and one of the salespeople were really nice to us, as we walked around looking at other vehicles.

I'm extremely disappointed with my recent BMW purchase experience with BMW of South Atlanta. After…read morebringing the vehicle home, I attempted to set up my driver profile and quickly realized that key features--like Comfort Access and the Alexa integration--were not functioning at all. I contacted BMW Assist and ConnectedDrive support, only to find out that the vehicle requires a software update for these features to work properly. This is something that absolutely should have been addressed prior to the sale. I then reached out to my sales representative, who told me I could take the car to a nearby dealership to resolve the issue. However, when I arrived at a local dealership for the software update, I was informed that the update would cost $450 and take anywhere from 2 to 6 hours. This was incredibly frustrating and unacceptable. I just purchased this vehicle, and now I'm being asked to pay out of pocket and spend half a day fixing something that should have been fully operational before I ever drove it off the lot. To make matters worse, the dealership I purchased the vehicle from is over an hour away, and I had already made two separate trips there within a 4-day span during the negotiation and purchase process. After that time investment, I expected the car to be fully ready and all features operational at delivery. After playing phone tag with the dealership I purchased from for the past week, I was repeatedly told I would receive a call back the next day. It has now been three days with no follow-up at all. When I finally did get information, I was told that Comfort Access is actually a separate feature and that my X3 does not include it--something that was never clearly communicated during the sales process. I was also told that Amazon Alexa was a feature I could use, but that it expires at the end of this month, which is surprising as I've never encountered that with previous BMWs. Even more frustrating, after getting home and attempting setup, Alexa does not appear as an installed app in the vehicle at all and the dealership has informed that I will need to bring the X3 back in for them to do further updates. To add further context, this is my sixth BMW, and by far the worst experience and level of service I have ever had with a vehicle purchase. This experience has left a very negative impression. For a brand that prides itself on luxury and customer experience, this level of oversight, lack of transparency, and poor follow-up is disappointing. Buyers should not have to deal with additional costs, unclear feature availability, and lack of communication immediately after purchase just to have basic advertised features working.

Neshon consistently makes sure I'm taken care of from start to finish. She answers all of my…read morequestions, keeps me updated throughout the process, and always ensures I have a great experience. Her communication and customer service are excellent; especially since that was something I had previously felt was lacking at the Union City location and had even considered taking my business elsewhere because of it. It's great to see the right people in the right positions. Great job!

DO NOT BUY A CAR FROM INFINITI OF SOUTH ATLANTA!!!!!!…read more I purchased a car from Infiniti of South Atlanta in Union City, Georgia, in November 2024. Unfortunately, I've had ongoing problems with the vehicle since then. After taking it to BMW for diagnostics, it was found that the car had computer and water issues, which Infiniti was aware of before selling the car. This has been an extremely disappointing and unprofessional experience. Additionally, management has not been willing to work with me in this ordeal. I am a 67 year old on a fixed income. I feel taken advantage of in the worst way. I strongly advise potential buyers to be cautious and consider other options!

I went to the dealership to purchase my wife her dream car, the salesman was very helpful (Myreon…read moreSmith) but GM was not sold me the vehicle with bad front rotors after giving them a check for 84K. I traveled from (SC) to make the purchase do not buy a preowned vehicle without getting it checked out elsewhere. I even told the manager to send me the rotors and I would pay for the installation, after (1) day of the purchase he's a joke! ( Nicholas Moavero)

First in the door, excellent greeting and stellar service. The store was immaculate and stunning…read more I have a 2010 Jaguar XF Premium 5.0 V8. When a rock hit the windshield, I thought it would be an easy fix. However, it turned out there was only one OEM windshield for my car available in the USA, located in South Atlanta. There were no aftermarket parts that properly fit the Premium model, which seems to have more curvature. So, I traveled from Ohio to Atlanta on a mission to get it. I spoke many times with Casey and Winston beforehand, and both were incredibly helpful and kind. Winston, in particular, handled my high-strung, sleep-deprived self with smiles, humor, and straightforward facts that eased my stress immensely. He even arranged the box in such a way that it fit into a Nissan Rogue rental -- no easy feat to say the least... lol. I cannot praise these gentlemen enough. Well done, Jaguar -- well done! Thank you, Happy in Cincinnati!

I wanted to give a special shout out to Stiver's Ford South on Jonesboro Road after a bad…read moreexperience at the Chevrolet dealer on Jonesboro Road. I decidedto go to Ford, which that's all I've owned anyway once I entered into the establishment I was greeted by Aramis the sales person. I immediately told him about my bad experience and then he told me that he would ensure my experience at this dealership would not be bad whether I bought a vehicle or not once I told him what I was looking for he immediately went to work by browsing through his inventory and then brought out a vehicle that was everything that I wanted it was a fairly simple process as my finances are squared away, and my credit is A+ plus, there was no pressure to buy in the sale and I also finance through my credit union. Unfortunately, for me, I had a medical event that prevented me from driving at the time however they allowed me to keep the vehicle there for about a week until I I was medically cleared to pick it up. I also had to utilize help from friends during this time of purchase and they were just as gracious to them. It has been over 20 years since I have bought a new vehicle and coming in dealing with a medical event that I previously had had was going to be challenging but diverse for itself especially Aramis and Bill were the ultimate professionals and I would definitely go back to them or wherever they go to get my next vehicle. Also, when I purchased the vehicle, my neighbor noticed a rubber piece was coming up as a vehicle was preowned. I took it back within two weeks of purchase and they corrected the issue which needed a new piece and I was able to get the new piece at no charge. Aramis and Bill at Stivers Ford South were absolutely phenomenal and made this experience a very good one thank you Ford. Thank you Stivers Ford South. Thank you Aramis and thank you, Bill. I would highly recommend for your next vehicle purchase that you at least stop by Stivers Ford South and let them assist you with your next purchase. Vehicle purchased: 2022 Ford Tremor

Bill Cox and his teams was rockstars ! Absolutely a great experience Brand new F350!!! These guys…read moreare stand up and take care of their customers. My wife and I couldn't be happier !

This has been one of the best experiences that I had dealing with a car lot, they took care of me…read morewhen I needed help now I have a vehicle so I can take care of my business without fear of my car breaking down thank you Golden Auto

From the owner: Buy Here Pay Here Used Car dealership…read moreCars, Trucks, Suv's, Motorcycles