I've been bringing my vehicle to ALM Chevrolet South since around 2022-2023 (before it became ALM)…read moreand have been mostly pleased with the service. There were a few occasions in the past where I had to get management involved to resolve an issue, but overall I've remained a satisfied customer. My visit on 3/9/26 went especially well. My service advisor Kris was excellent -- professional, patient, and very friendly. He answered all of my questions and kept me informed throughout the process. My technician Malik also did a great job handling my vehicle efficiently. This visit reminded me why I keep coming back. I truly felt valued and taken care of yesterday! The new management was definitely reflected in the service I received! I'll definitely be returning. A solid 5/5 experience!

Buyer Beware!! I bought and paid for a 2011 Cadi CTS and a week later I am getting the run around…read moreabout getting the car delivered. They want me to sign a purchase contract with incorrect amounts and "refund" the difference to me later. Not doing that. I don't operate that way. Something is wrong here and no one seems to know what is going on. 6 different people contact me. IF they are legitimate they are inept. Be careful.

Mixed Experience - Strong Start, Poor Follow-Through…read more At first, the team worked extremely hard to get me approved despite my credit challenges. They were attentive and persistent, even continuing to work on my approval after I left the dealership and calling me back once everything went through. I really appreciated that effort and their initial customer service. However, the issues began once I entered the finance office. I clearly and repeatedly stated that I did not want the extended warranty. Despite this, the finance manager insisted that my interest rate had been reduced to "fit" the warranty into a lower monthly payment -- which was misleading and bordered on unethical. When I asked for an itemized breakdown of costs rather than just a "total payment" summary, it was a struggle to get it, but I eventually did. I declined the warranty and made it clear that if my interest rate depended on paying an extra $4,000, I would walk away from the deal. After that, the finance manager, Greg Thompson, seemed irritated and told me, "It's your vehicle and I don't care what you do." My interest rate, of course, didn't change once I declined the warranty, proving my concerns were valid. Even after signing, my salesperson continued to pressure me about the warranty, using the same dismissive line -- "it doesn't matter to me" -- while still trying to sell it. For anyone considering purchasing here, understand that these warranties are profit-generating add-ons. I'd respect them more if they were upfront about that fact. And dealership employees should never make customers feel like they don't matter. Post-sale, the experience declined sharply. I've called and texted my sales rep multiple times with little to no response. It also took two or three follow-ups to get my purchase documents emailed, since printed copies aren't their standard process. Overall, they worked hard to close the deal, but once the sale was done, the support and communication disappeared. If you decide to buy here, make sure every question is answered before you leave, and get everything in writing. Tip: Do your research before purchasing their extended warranties. I found a better plan elsewhere -- with longer coverage, lower cost, and not rolled into my car loan (so I'm not paying interest on it).

These people Should be audited for fraud. Some how or another about $8,000 was added to the total…read moreamount with their hidden fees and all that other worthless in-house warranty garbage. Which we told them we didn't want and they added it anyway. If you buy from these people you should VERY carefully analyze the finance paperwork before you sign ANYTHING!

Anthony Pierce (Sales) made the process of purchasing our new vehicle simple and pleasurable from…read morestart to finish. Charles (Credit) and Alex (Tech) were equally professional, courteous and delightful. I will be purchasing from Butler again and will be recommending this dealership to all of my friends and family. WAY TO GO BUTLER TEAM!

#1....I had a great purchasing experience here a little over a year ago…read more #2...Maintenance appts are a well oiled machine...no pun intended. All smooth handling. Love the tracking texts. Dominic is awesome. I think this is my 2nd standard Maintenance visit and he has been my guy both times. Awesome. Also ...I LOVE MY CAR!!!

My husband and took his 23 XM in for scheduled maintenance. (thankfully all covered under warranty)…read moreWe sat there for 3 hours. When the vehicle was ready the service tech called him to tell him it was ready and said that he'd been looking for him. My husband told him that we were still sitting there in the waiting area where he had first greeted us. We'll know next time to just drop the vehicle off. I will say that the show room was really clean and one of the salespeople were really nice to us, as we walked around looking at other vehicles.

I'm extremely disappointed with my recent BMW purchase experience with BMW of South Atlanta. After…read morebringing the vehicle home, I attempted to set up my driver profile and quickly realized that key features--like Comfort Access and the Alexa integration--were not functioning at all. I contacted BMW Assist and ConnectedDrive support, only to find out that the vehicle requires a software update for these features to work properly. This is something that absolutely should have been addressed prior to the sale. I then reached out to my sales representative, who told me I could take the car to a nearby dealership to resolve the issue. However, when I arrived at a local dealership for the software update, I was informed that the update would cost $450 and take anywhere from 2 to 6 hours. This was incredibly frustrating and unacceptable. I just purchased this vehicle, and now I'm being asked to pay out of pocket and spend half a day fixing something that should have been fully operational before I ever drove it off the lot. To make matters worse, the dealership I purchased the vehicle from is over an hour away, and I had already made two separate trips there within a 4-day span during the negotiation and purchase process. After that time investment, I expected the car to be fully ready and all features operational at delivery. After playing phone tag with the dealership I purchased from for the past week, I was repeatedly told I would receive a call back the next day. It has now been three days with no follow-up at all. When I finally did get information, I was told that Comfort Access is actually a separate feature and that my X3 does not include it--something that was never clearly communicated during the sales process. I was also told that Amazon Alexa was a feature I could use, but that it expires at the end of this month, which is surprising as I've never encountered that with previous BMWs. Even more frustrating, after getting home and attempting setup, Alexa does not appear as an installed app in the vehicle at all and the dealership has informed that I will need to bring the X3 back in for them to do further updates. To add further context, this is my sixth BMW, and by far the worst experience and level of service I have ever had with a vehicle purchase. This experience has left a very negative impression. For a brand that prides itself on luxury and customer experience, this level of oversight, lack of transparency, and poor follow-up is disappointing. Buyers should not have to deal with additional costs, unclear feature availability, and lack of communication immediately after purchase just to have basic advertised features working.

Neshon consistently makes sure I'm taken care of from start to finish. She answers all of my…read morequestions, keeps me updated throughout the process, and always ensures I have a great experience. Her communication and customer service are excellent; especially since that was something I had previously felt was lacking at the Union City location and had even considered taking my business elsewhere because of it. It's great to see the right people in the right positions. Great job!

Great customer service and the woman technician was very informative; she updated me on everything…read morethat was done to my vehicle; I will return for my next service.

First in the door, excellent greeting and stellar service. The store was immaculate and stunning…read more I have a 2010 Jaguar XF Premium 5.0 V8. When a rock hit the windshield, I thought it would be an easy fix. However, it turned out there was only one OEM windshield for my car available in the USA, located in South Atlanta. There were no aftermarket parts that properly fit the Premium model, which seems to have more curvature. So, I traveled from Ohio to Atlanta on a mission to get it. I spoke many times with Casey and Winston beforehand, and both were incredibly helpful and kind. Winston, in particular, handled my high-strung, sleep-deprived self with smiles, humor, and straightforward facts that eased my stress immensely. He even arranged the box in such a way that it fit into a Nissan Rogue rental -- no easy feat to say the least... lol. I cannot praise these gentlemen enough. Well done, Jaguar -- well done! Thank you, Happy in Cincinnati!

I went to the dealership to purchase my wife her dream car, the salesman was very helpful (Myreon…read moreSmith) but GM was not sold me the vehicle with bad front rotors after giving them a check for 84K. I traveled from (SC) to make the purchase do not buy a preowned vehicle without getting it checked out elsewhere. I even told the manager to send me the rotors and I would pay for the installation, after (1) day of the purchase he's a joke! ( Nicholas Moavero)

Carmen Filip and Tom Cox did a great job earning my business at Stivers Ford appreciate promt…read moreresponses to my questions. I will be returning here to purchase my next vehicle purchase!

Amazing experience. Traded & bought with Okon, Bill & Eddie. Felt like we were treated with respect…read more& dignity. Highly recommend this dealership if you want courteous, straightforward & helpful information on a car to purchase or trade.

This has been one of the best experiences that I had dealing with a car lot, they took care of me…read morewhen I needed help now I have a vehicle so I can take care of my business without fear of my car breaking down thank you Golden Auto

From the owner: Buy Here Pay Here Used Car dealership…read moreCars, Trucks, Suv's, Motorcycles