We contracted with this provider for our wedding on August 15, and the overall experience was…read moreextremely disappointing. The biggest issue was not simply that some floral arrangements fell short of our expectations, but the combination of poor communication, inconsistent commitments, lack of personal involvement from the owner, and pricing that did not feel justified by the final service. We would strongly encourage couples to carefully consider these issues and NOT choose to work with them.
1. Very poor communication: Before booking, Charmine, the owner of the business presented herself as experienced, passionate about her work, and encouraged us to reach out with questions. After we paid our deposit, however, she repeatedly ignored our messages and told us she was too busy to respond for two weeks, despite our wedding being only about a month away.
2. Inconsistent commitments: The contract required us to finalize the arrangements 30 days before our wedding. When we contacted Charmine with questions in early July, she told us she was too busy and could only respond after two weeks--which would have left us only two days before the contractual deadline to finalize everything. We therefore asked whether she could try to contact us earlier, and she offered to extend our deadline by 15 days, so we agreed on not contacting her for the two weeks. However, she later reversed that agreement and claimed that the extension was no longer applicable simply because she had been able to contact us 3 days before the original deadline. When we reminded her of the extension she had explicitly agreed to, she refused to honor it and characterized our concerns as being "confrontational."
3. Lack of accountability and communication: Charmine repeatedly focused on defending herself rather than addressing our specific questions and concerns. For example, we contacted her three separate times regarding a change to the arch decorations, but received no response. After the two-week period during which she had said she was unavailable, she finally contacted us but appeared unaware of the change we had requested. Rather than acknowledging that our messages had gone unanswered, she blamed us for expecting her to show us the previous design, which was not what we had asked for. She also described her work as "art," which felt particularly ironic given that she did not personally appear at our wedding at all. We had expected to work with the person who had presented us with her experience, expertise, and creative vision, yet she was completely absent on the wedding day.
4. Pricing did not match the service received: Some services felt significantly overpriced relative to what was actually delivered. For example, we were charged $2.50 per flower cone, yet the cones prepared by her team ultimately contained only about five plain white flower petals each.
5. Credit to the on-site staff: We do want to acknowledge that the staff who actually came to our wedding were responsive, professional, and receptive to our feedback. When we pointed out issues, they made some changes immediately. We appreciate their efforts, even though several of the floral decorations were still not satisfactory. However, to our surprise, Charmaine still tried to contact us during our honeymoon complaining about us asking the staff to help moving some of the decorations, which should be their job. Honestly unbelieveable...
