All was corrected. My previous post was premature. They cleaned the room and all is well

Staff at front desk was nice & attentive, but this place is infested with bed bugs & nasty smells had to discard all my luggage & still have bite marks & and itchiness after staying there for a couple nights Wouldn't wish my worst enemy a night there !!!! read more

Robinson Inn & Suites - Bed bugs - Hotels Near Me - Waco, Texas

Unacceptable in every way. The photos speak for themselves. Blood, bedbugs, and roaches. Oh my! Needless to say, we didn't stay and hopefully our misfortune will serve as a warning for those who are considering it. read more

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By far the worse place I have ever stayed at. The room was filthy, black hair all over the floor ,bed sheets were dirty ,no bible in room,phone wasn't even hooked up,hair dryer didn't work , ironing bored no iron,lot of lot lizards in and out ,the smell of maryjane all in the 3rd floor our door didn't have the room number on it wtf brought these concerns to the front desk clerk and ask for some compensation all she could say was im sorry i cant give you any refund the absolute worse 94.69 dollars iv ever spent read more

Last resort, all rooms in other places filled. Room smells of smoke, equivalent to motel 6. Bare minimum. Fridge in room no microwave. Next to piolet station with trucks. Beat up woodwork , clean but just. Don't recommend unless desperate. read more

The room pretty clean. Sheets were wore out. None of the Staff followed their own facemask policy. The breakfast wasn't worth going down stairs. Too expensive read more

To begin we originally booked our reservation through Booking.com which we have used in the past with absolutely no issue or problem but we called a few hours in advance of arriving to confirm our reservations and we were informed. They had no such reservation. We were then told they were booked to capacity but they could squeeze us into a double double although we had originally booked a single King. We hung up and just looked at each other as if to say.. That is not good. We arrived to find what was a Days Inn back in the day but those signs were cover and the sign on building was what appeared to be a vinyl sheet screwed onto the building. confidence was slipping away quickly but the worst was yet to come. Walking into the lobby we were confronted two women in a rather heated discussion with who we believe could have been the owner but that was never established. They to had booked through one of the travel booking services and were told they had no reservation. One of them went out to retrieve her printed conformation which changed nothing. It showed they had paid for the room and the arrogant man told them bluntly.. Not his problem. If they wanted a room they pay him directly and get their money back from them. Clearly they were given no option but before we could approach the desk a registered guest of the place informed him she had broken glass scattered all over the floor. Suddenly we are sure this place has given us at lest 3 examples of not good. So we approach the desk.. And true to form.. We booked through booking.com but we pay of we don't stay. After a short ride to the second floor..Got to our room. It was neat and clean as you would expect but don't set on the furniture. I sat in the chair provided for the desk and the arms were falling off and the back had broken and setting back I thought I was going to tip over backwards before catching myself. To seal the deal after it was all said and done.. Breakfast provided was as per the norm in a smaller venue.. Scrambled eggs, sausage patties and cold cereal. Nobody attending the dining room clearly. food was gone and what remained was bland and tasteless. and tables dirty. Checked out never to return. Do not waste your time. Owners scamming customers because they don't want to wait for their money from travel companies. If zero stars were available. They would have got them. read more

We booked Robinson Inn & Suites through Booking.com for Baylor graduation weekend. We arrived at our designated check-in time, only to learn we'd been double booked. This has never happened in all of our years of traveling to Waco and staying in hotels across the city for various Baylor events. The man working the front desk was pretty apathetic about it and didn't seem to care that we were inconvenienced. Some of our family members also booked through Booking.com and their reservation was fine, but we heard the next morning that they saw three cockroaches in their room overnight. I'd avoid this hotel if I were you. read more

I'd leave zero stars if I could. I feel a little bit to blame for not checking Yelp first. The reviews on the travel search engine I used gave this place at least three stars. I came here with my sister and my infant niece for a shopping weekend in Waco. Everything was booked up because of the Baylor game so we ended up here. I'll add pictures and just let this place speak for itself since I'm not really into bashing. We booked two nights here, only made it through one night. When we turned in the keys I was considering getting the second night refunded but when it was requested that I leave my credit card information hand written on a piece of paper I decided to call my losses and just walk away. Not very professional. read more

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1. Hotel's on-line reservation doesn't work. (i.e. Priceline, Expedia, etc.'s reservations won't make it into their computer system). 2. Staff doesn't seem to care about anything. 3. Room will be hot, and a/c won't work. 4. A/C (also broken) was super loud. 5. TV remote didn't work. 6. No food at breakfast, and to the one employee didn't even lift his head when I told him that more food needed to be put out. We just had to go somewhere else for breakfast. * This place is horrible!!! read more

This place is complete trash. If I could give this 0 stars I would. Service was terrible and their system is all messed up. About 30 people waiting on a room and no one is doing anything to help them. I would highly recommend not coming here! read more

Does not deserve one star old man at desk told me on the phone was a king room with fold out couch got here couch not a fold out bed shower doesn't work one bar of soap only two towels ac not working properly says keep it on 68 or 69 and will go down to 60?WHAT? Called just told me don't freeze it up hallway room all smell like cigarette smoke and I have asthmatic child guy at front doesn't care worst hotel I have ever been to family can't even sleep!! DO NOT STAY HERE!! read more

I just decided to do a review since this happened a month ago or so. This was the worst place I stayed at. Horrible service, never trust these people. The owners didn't even want to lift a finger when it came to how the servants where treating us. The workers they hire are terrible and do not know how to treat you as a guest, at first they will act friendly than after awhile if they don't like you will treat you like crap. The only person I found good was the maintenance guy, he always was respectful to me and did his job. Everyone else there was noise, disrespectful, even one of the servants told me that another servant, maid, same thing, that she was spoiling me by cleaning my microwave, now if that isn't enough jealous or psychotic enough, you tell me. We payed over 1400 a month, kept the place clean and where always to ourselves and respectful, while we where looking for a place to live. Long story short, If you want to stay here I suggest you don't, unless you want to be harassed, or for your things to get ruined or stolen because that is what happened here. Most people they hire here are also just getting out of jail and live there at the hotel as well. Which they won't tell you unless you find out yourself. read more

Well the first room was dirty that they gave us and it took forever to check in. There was only 2 towels, no wash cloths, and there was a used bar of soap on the bath tub. After a long day of work and softball in 100 degrees; I just wanted to get some sleep right well @ 4-5 am the smoke detector starts beeping... WHAT yea the smoke detector starts beeping to replace the battery... so that continues til we woke up & checked out... I called front desk and was told there are no maintenance people here nor do they work on Sunday. As I check out I asked guy/manager working if I could get compensated or something and he was like I'm not authorized to do that. WHAT! So I ask how can I talk to owners and his response (they are not here on Sunday). So he did NOTHING! I will never stay there again nor would I recommend anyone else... I book this room through Booking .com and their rating was not bad with an all American breakfast, so that's why we chose it. I'm just very displeased with the whole situation. read more

Several friends and I made two seperate reservations at this motel for this past week-end. The first reservation for 2 rooms, one night was made thru reservationcounter.com on Monday the 22nd. The second reservation for 4 rooms three nights were made thru booking.com back on February 24th. When we arrived at the Motel Wednesday they did not have the reservation for that night. They did however see the reservations for the other three nights. Fortunately they were able to find us rooms for Wednesday night so we thought we were set. Thursday morning Mrs. Bell went down to the desk to find out if it would be possible to either check out late or check in early for the other rooms so we did not have load everything up and then bring it back in later that day. However the Manager could not find our reservations for Thursday-Saturday. Said they "didn't go thru". Now mind you there was a marathon in Waco over the week-end, EVERYTHING for miles around was booked up. And the rooms were going for 3 times what our reservations were for. Included "Our" motels rates. The Manager said he was sorry, but the rooms that we were supposed to get had been booked a month ago. (We also booked a month ago!) So basicly were we out of luck. ZThe Manager never lifted a finger to help us and would not looked any of us in the eye. I DO NOT RECOMMEND going there. And to top it off the rooms not nice read more

There is an infestation of rats in hotel. I had rats crawling to eat my food I saved in my room. It went bad the next day because fridge did not work. And there where rats the next day chewing thru my things. The guy downstairs was very rude and did not make my stay feel comfortable or safe. I'm very appalled and disappointed at the service I was given. The man was very racist, he combed his hair back. This was at night. He smoked a lot and deliberately kept me out of my room. This is a violation of my rights to show such disrespect to my race and my color. I would like for this to be addressed to all and for this man to be either fired or trained on how to be a human and to treat them like human beings too. I will press charges Asa violation of my human rights if nothing is done. The man works at night and wet combs his hair back. I have reported this to the BBB read more

This is no longer a Days Inn. It is now Robinson Inn &Suites. The other comments about the rooms decor isn't off. The room was large, could put 2 king size beds in here. Bathroom was large as well. The lobby looked nice but don't be fooled by first glance. Guest laundry only has one washer and two dryers, both need to be updated. Husband said the pool looked nice but I didn't check it out. Breakfast from 6 to 9 am not sure if I will partake . The front desk lady was pleasant. As for the room it was clean but I have seen better. In fact being a former housekeeper and front desk person myself; I do know a few things and always check the room. The furniture needs updated, no mattress pad on the bed. It does have a flat screen tv which is a plus, no coffee maker or blow dryer. Rate was $67.75 which includes the tax. Could use a fresh coat of paint and hardware in bathroom is out dated as well. It is what it is and I'm not saying the place is terrible just needs some tv to improve. read more

i rate this hotel with negative zero! yelp is forcing me to choose a star. do not ever book this hotel! we made the mistake of booking this for the night. when we pulled up it looked vacant. we walked in and the front desk area smelled of pool chemicals. we were given our key cards,went up to our room and here's the worst part: our room was filthy. filthy is putting it nicely. the walls had something on them- dont know what it was. the bathroom looked like it never had been swept. the phone on the desk was dirty and gross. the carpet looked as if it hadn't been vacuumed. we call the front desk and ask about canceling and the lady told us we would be charged for the day. that the owner would not refund our money. when asking for coporate office number,we were told they didnt have one along with no website. when told them we would be contacting our bank to stop payment due to fraud. the lady just said have a good day. all in all do not stay here. its a health hazard not to mention it was not safe looking either. parts of the hotel were dark,the pool area was dirty and looked as if someone lived in the add on part,they had a pet guinea pig sitting out. the pool had debris in it the jacuzzi looked as if it hadmt been clean or used in a while. i can not stress enough about not staying here. after leaving and finding another place t stay,we were told that this hotel should not be booking rooms due to being under renovations. other guest have also told our new hotel people there was bed bugs and the employees were unprofessional. read more