Jenny mgr with short blonde hair was super helpful with her knowledge of the products, suggestions…read moreand professionalism!

What a great Ace Hardware! I stopped in there a few times while on an extended visit in Madison…read more They had everything I needed in stock. Nice, knowledgeable employees. It's a place with a real home town hardware store sort of feel.

Home Depot is a great company and this store met almost all my expectations…read more Would've rated this store worse than this if it wasn't due to corporation being great. This store is not on my return list due to them not having any, I repeat ANY, cashiers open. I abhor self checkout for some simple reasons. Primarily putting someone out of work as the self checkouts as they are are only the beginning. Next is that am doing the company's work for them and not getting any tangible benefits. Know am in the minority here but, when an option, ALWAYS spend few extra minutes in long cashier line. BOO ON THIS HOME DEPOT, BOO!

The only thing worth buying at this home depot is Paint. The older gentleman in the paint…read moredepartment is phenomenal and very knowledgeable. Otherwise this location is horrible. The inventory it keeps is ridiculously low and only the items it can sell at retail price point to rip you off. speciality Items ordered online and delivered to the store is the only way to go, else you are better off going to Menards for anything else you need. Do not bother to "special order" any large quantities of construction materials either, because despite what the "Professionals" desk tells you, items unused cannot be returned to the store even if they are in brand new unused,unopened condition. Total scummy operations this store trys to pull to make profits, shame on you Austin Kramer and the guise that you provide little cards with orders with candy attached to try to show you appreciate business, I as a customer have never felt that way by the "rules" this store operates under, I have never had as horrible an experience working with home depot as I have with this location. Even attempting today to pickup online order from the storefront pickup boxes was met with a power trip employee trying to block me from coming in the store 5 minutes early. Despite allowing all the contractors enter to get shopping I was being blocked from walking 5 ft into the man-trap to just pickup a package via locker and leave, when I asked if I could do that and I had no intention of entering the store I was accused of "Getting pissy" - all I did was ask if I could simply retrieve my package from the locker and leave. I should of just walked off and let the item sit to receive a refund, kinda ridiculous only way I could of gotten what I needed from the store at a fair price was to order it online for delivery anyways. Some Ego employee on a power trip decided it was their priority to provide trash customer service by giving me a rough time with a very reasonable request considering the doors where already open. Just stay away from this place its not worth visiting.. unless of course you need paint. Praise the paint department.

What can I say? If you own a home you need a hardware…read morestore. They have a lot of what you need or may want. We had issues with delivery with a chest freezer. But they were kind enough to credit us back some money for our troubles. The people are nice. If you can find them.

I ordered a freezer and they canceled my order without telling me and then when I went to go get it…read morethey would not let me get it and they made me repay the original price instead of just giving me the freezer.

I've always enjoyed the north side Menards. The store is massive but a helpful hint would be to…read moredownload the free app if you want to pin point something. As a new homeowner this store has been here for everything we've needed from paint, stain, moving materials, garden supplies, and the occasional snack. Yes they have food in the middle!! We've even been looking at storm doors and a deep freezer. We've gotten sand for our kids sandbox and will probably be back soon for shelving in our garage. The most recent purchase was a TV fireplace which is exactly what we wanted. Prices are fair as I haven't encountered anything so far over priced. I enjoy their holiday themed area which is stocked full of anything you could imagine. Every time I've asked a worker where something is they are always polite and helpful. I highly recommend coming out to the Menards for any do-it-yourself or home improvement project.

Terrible customer service. I was in the store and someone was there with an emotional disability…read more They were treated very poorly by employees. The person almost ran out on tears. It was very shameful and a disgrace to the company.

Needed a storm door screen repaired. They said it would be a week or so. "So" ended up being 6…read moreweeks. And only after repeated calls, and finally going in person. The only reason they are getting a 2 star instead of one is because they apologized for the time taken and did not charge me. Luckily it was before the days are warm enough to want to open some windows.

We came to this store because we were told they would be able to cut a window pane within in a few…read moredays. A month later i was still waiting and called to see what was up. They had done one pane, but not the other, and no one had left a message to say it was complete. When I got the bill I was even more surprised. It was the price I was quoted, plus additional expenses I was not informed would be added for trim and labor. Very disappointed in the whole experience. I like Ace Hardwares in town, but this one will not be my go-to store.