This is a good shop. Whenever something is beyond my capabilities, it's my go to…read more The 2007 Civic had a leaking tire bead, an AC system losing charge, and the tailpipe had blown off the muffler. We dropped it off Friday afternoon and it was ready the following Monday afternoon. Everything was repaired, and we saved almost $70 with the coupon they send to repeat customers. We'll definitely be back when we have the harder stuff to do. They do good work.

By far the friendliest and quickest car shop I've been to. I got my left blinker changed in under…read more20 mins. I was on a road trip, so unfortunately I won't be coming back here again. Unless I go back to Illinois and my car has issues around this area. I guess I could also drive from California to Illinois the next time my blinker goes out, but that'd be risky. I'd really need to consider the risk/reward for that trek. If I ever move to Chicago, I'd like to think that this place played a role in that decision. Thank you!

When we called at closing time to say the car was on I-88 making a lot of noise, they stayed over…read morean hour past closing!! Brought the car in, he put it up on the rack, figured out the problem and fixed it in ten minutes. Then he checked his work and said it's good to go. It was. Also, he asked for a very small amount for his work (and he also stayed after closing). Excellent service and people there.

I was heading home from vacation Friday evening when my car started making an ungodly noise. Still…read moremore than 200 miles from home, I exited into Rochelle hoping to find help. Pulled into the first gas station I saw and they recommended Pancho's automotive, just down the road. Pacho gave me instructions to his shop and even stood out front with a flashlight to make sure I got there OK. Took the car for a test drive and checked it from bumper to bumper. He diagnosed a problem with the transmission, but it was too big to fix that night. He also found that my car was very low on oil and filled it up. He calmed my fears and got me safely back on the road. After almost an hour of work, the only money he would take was to pay for the oil! I am thankful I found such an honest shop and would recommend him to anyone with car trouble. Thank you so much Pancho!

I wouldn't take my vehicle to him one thing he takes way to long took my truck to him to…read morereplace timing in it said you take 2 weeks i week to get parts then 1 week to do it I paid upfront for parts that was first week of April its Almost July truck is taken apart so I cant get it& take to another auto place got a text said would be done this Friday then get another text said next week. He definitely NEED MORE HELP!!!

They have always gone that extra mile to help me. They always work with me if I have any upcoming…read moreappointments that require the use of my vehicle. They get my vehicle in and their workmanship is excellent! I have an an older vehicle and I have never had to go back with a problem after they fixed it. Another shop in town would "fix" it but 2 days later it wasn't "fixed". I am VERY pleased with The Shop and would recommend them to all my family and friends.

I agree with other reviews we discussed one thing they did another and it was way more than what we…read morediscussed and the issues wasnt even fixed and all my fluids were draining out in my driveway. Nothing was put on correctly or even tightened all the way. Absolutely a horrible business

I thought the days of rip-off mechanic shops were over but we have a genuine functioning one in…read moreRochelle, IL with Masterbend. I have a 2008 Explorer Sport Trac Adrenalin vehicle. This is a limited edition sport truck that I've bought new and have maintained in pristine condition with low miles. The muffler and the pipe exiting the muffler were rusting out. The vehicle being a special edition had a special exhaust and consequently replacement parts are not available. It has a 300 hp V-8 but unfortunately with it being all wheel drive and having IRS packaging it necessitates the dual exhaust manifolds Y-ed into single 3" exhaust for the majority of the vehicle length. So I requested from the mechanic that we cut off the muffler and put on a 3" Flowmaster muffler and join it to the existing tailpipe. The estimate was $600 and 2 hours of labor. While the work was being done I requested looking at the specifics of the job but was told by the service manager that that wasn't possible because itemization wouldn't be available until the job was completed. I requested that I be able to inspect the job after completion and it was agreed upon. No post job inspection was provided unless you count me lying on the parking lot and trying to look at the work. After paying the $576 bill I drove home. Of course I "got on it" to see how the new exhaust performed. Surprisingly it performed worse that the stock exhaust, especially at higher RPMs! At home I was able to do an inspection and concluded that they actually put a 2.5" muffler and piping on it! I verified the Flowmaster part # and it was clearly delivered a 2.5" muffler. Now you don't need to attend fluid flow study engineering classes as I did or read and watch studies concerning flow rates of a 3" vs 2.5" piping, but you can recall some of your math classes that when you calculate the volume of a circle (pi x radius squared) to determine the cross section of a 3" pipe it"s more than 40% more (actually 44% more) than a 2.5" pipe and you can understand the difference in flow. Thinking that perhaps there was an ordering mistake, I called the shop for a "discussion". I was willing to work with them to correct the job in that I said if they would refund the cost of the muffler ($162) and the 3" straight pipe that was charged and not installed ( $40), I would install the correct muffler and piping myself. I'm 71 years old with an arthritic back so I'm limited in what I can do. My offer was not only declined but I was laughed at for challenging the job as "her brother was a racer and he would tell you there's no difference in performance (!)". The mechanic that did the installation was in the shop but amazingly unavailable to discuss the job! The next conversation involved the shop owner and he also laughed at me saying "it's just an old Explorer, what do you care?" Oh and the service manager did inadvertently mention that their shop could not bend pipe bigger than 2.5" so it was obvious they never intended on doing the job properly. The owner never saw my vehicle and I explained it was far from "an old Explorer". I promised a scathing review and he seemed little concerned. I did get his attention when I mentioned that my Credit Card company has a feature that allows you to challenge a bill. So now I'm left with a botched job and out $576. It will cost a couple hundred $s and some hours out my time to correct. Rochelle Masterbend potential customers beware!I

Stopped in to get a tire fixed, what a great experience! Jeff the manager went out of his way to…read morehelp me and get me back on the road ASAP! Everyone was extremely friendly! Highly recommend Tire Tracks!

Owener not wearing mask! Very arrogant! Turn me down for oil change tire rotations stated he was…read morebook until Tuesday. In a city of 9,600 of population. So sad!

He charged me $930 to replace the master cylinder. After going to 3 different repair shops and…read moreasking how much it should of cost, they all said it was a rip off and I should have refused to pay such a high price for a simple repair as the one I got. They said it was about $600 more than it should have cost me. Keep far away from this place!

Super nice customer service, helped us quickly get back on the road. Had a nice waiting area, and…read morelet our dog stay in the building with us while waiting.

My daughter ran over something on the interstate and made it to the gas station in Shabbona. I…read morecalled Dunn's and Nick and his crew came to her rescue. They brought the necessary equipment to get her back to the shop where they assessed the situation. It turns out that she had ran over a carcass of some sort and some bones pierced the tire. They changed out her tire with the spare and had her back on the road in no time. I can't say enough about the level of service they provided. They turned a stressful situation for my daughter into a nice experience in customer service. Thank you Nick and the crew!!!