Called in to JD's Auto week of getting my hitch installed, talked with a very nice lady on the…read morephone named Brenda which she helped and answered all the questions and concerns I had that I appreciated very much! I got a Class 3 hitch installed on a Buick encore, I had a bike rack already built and ready to put to the test, which I drove about 60miles to see how sturdy it is without any load on it. No problems at all and am very happy with my purchase from JD's just because how professional and courteous they were! Will definitely recommend to anyone in the future!

Outstanding in their honesty, transparency and knowledge. They listened (rare today), made…read moresuggestions, asked questions and got to work to make the metal carrier I have for a medical scooter secure on my 4' x 4' trailer. This is an "old school" operation where they do what they say and know what they are doing. I learned so much about safety and was amazed at the superior work they do. Don't go anywhere else. They are straight west of St Charles IL on Rt 64, in Maple Park. They do a lot of work with the horse loving community.

Aaron was great today, caught him at the right time and he had my snowblower fixed and running in…read moreabout 30 minutes. This is the 3rd different machine he worked on and all have worked perfectly since.

Was a long-time customer. Elwood is not shy about sharing his right wing views. My wife questioned…read morehis anti-immigrant views being a long time Elgin resident while small talking. Result was he refused to update us on our lawn tractor and refused to respond to several calls. All we wanted was an update. Guess the racism is more important than the business..

Thiefs... They called us to do work for them (on one of their customer's units) since they were…read more"super busy" -then scammed us and didn't pay their bill to us. All of the bad reviews are true. Do not take your equipment to them, they are a bad business, they don't pay their bills, they ignore phone calls, and they even lied right to my face. They stole our product, sold it to a customer, and kept the money. Mandi and Frank "amanda" Wayeshi is their names. Not honest people.

We bought a new to us trailer and found an issue with the converter eventually determining it was…read moremissing. It is a fairly simple job to replace it I called 5 bears to find a replacement with the understanding that we were replacing the lead acid battery with LifePo. I called several times and described the issue and was told they would talk to service and get back to me. They did not. If they aren't going to say something simple like we don't have time to help you why should you think they will tell you what you need to hear if you do get your trailer in to be serviced?

These guys know how to keep the customer happy and the landscape manicured. My neighbors are…read morejealous that their grass doesn't look like mine. The stone bonfire pit they installed looks great and keeps the kids from falling in. Communication is 10/10, they even offered to text me progress updates. Oh and did I mention that Steve shoveled my driveway while i was out of town as a courtesy? Look no further than shamrock.

Unsafe company. Steven is always late and drunk. Work is horrible. Uninsured truck and trailer…read more Bald tires. Doesn't pay his workers. They are a hazard to you and your family and property. Stay away and you will be happy you did.