My fiancé and I purchased a car from this location less than 45 days ago. He left a 5 star review…read moreimmediately following because the salespeople are kind... but our car purchased here has died already. We are so lucky that it occurred at a time and place that no one was injured, but it was definitely gross negligence on behalf of this car dealership. Unsafe vehicles are dangerous to your customers and the public. Please be better. For a family company, they should care about the safety of their vehicles. I am disgusted that they didn't care about my family.

From the owner: Family owned car dealership, with really nice prices and good inventory! Come check us out! read more

They really love the saying "sold as is". I bought a 2005 Silverado with 160,000 miles on April…read more29th from them. Sadly I made the mistake of not having a mechanic look over it tell after my 7 day money back guarantee was over. Today I had a mechanic look over the truck and ended up paying $1,600 in repairs just to use it. This doesn't include all the other stuff I'm going to have to do but can't at the moment. They found 24 engine codes, that to no surprise the check engine light didn't come on tell day 8 of owner ship, meaning likely they cleared the codes to hide them during test drive. Technically they didn't nothing wrong legally however morally I would say there was wrong doing. The rear differential of the truck had a heavy leak, both front wheel bearing were non existent, which is every dangerous, the brake lights were completely out which could most definitely cause and accident.. I've never had such a bad experience buying a vehicle. I've learned from this please take any purchase from these guys straight to a mechanic for a full car exam so you don't get screwed over like me..

Make sure you understand it is buy as is. I bought a car there and within 2 years the frame broke…read moreon one side. When I had it looked at they told me the other side of the car had already been repaired. When I tried to trade it in back with the owner's Toyota dealership I was told they would not take it as a trade in because they would never sell a car with that type of frame issue. But they did to me. When I pointed that out they then said, well the car went to this used dealership from the Mazda dealership. So because it was not the Toyota dealership they were not responsible for selling a car with a dangerous frame issue. Look at the Rft Car Clearance Center web site and it is clear that the used dealership works with and takes used cars from the Rochester Toyota, Mazda, Ford, Scion dealers in town. I understand same owner. I am done with them.

Have bought a couple of cars there over the years. Finance Manager Mike is a great guy to work…read morewith. They work hard to find a he specific used cars I want. Plus, my daughter recently had them do some major work on her car, and she had a very good experience with them.

Check and double your purchase. Bought a vehicle from these guys, and it's the last on from them…read more The list milage was off by 2000+ miles list price was never adjusted. Car was used as employee transport and they smoked. As a dealership why would you allow that? Didn't get a chance to thank them for the cracked rim, or leaky exhaust. Or they straight up lied about even the cabin air filter being changed, it was caked with debris, oh and the broken sway bar is a plus. Don't recommend this dealer.

I have been servicing my VW Passat TDI for five years at Park Place, and I have never had a poor…read moreexperience. I've had major warranty repairs and regular maintenance, and each time I have been treated like their only customer. I like them because: 1. They pay attention to their customers and do the small things such take you to work and pick you up in their courtesy vans (which are always ON TIME). 2. They quote you a fair price and don't add surprise charges that show up when you pay. 3. They patiently explain what they need to do and why. 4. They have your car ready when they say they will or they let you know promptly about delays and their cause. 5. They do great work with competent, skilled mechanics, and they stand behind it. 6. If you leave a message, they call you back, promptly. I'd rate them the best dealership with service I've experienced in the thirty plus years I've been driving, which includes living all around the USA, in Canada, England, Germany and Australia.

Be careful of bait and switches from their sales and finance! We were lied to on two separate…read moreoccasions while shopping for a BMW. The first time, they showed us a lease offer with an EV credit and a high residual value. Once we went in, they told us there was no EV credit and lowered the residual value of the car below what they originally showed us. The second time, they gave us an offer that included an employer rebate and their "lowest" possible APR with BMW Financial. We were pressured to sign an agreement before confirming that the rebate existed. We walked out on the offer and found out that the rebate did not exist, and there was a much lower APR offered by BMW that we qualified for. The fact this happened twice on separate occasions makes us wary of doing business with any Luther owned dealerships, like Park Place. We would advise against buying from them if you are looking for a new vehicle.

I purchased a 2016 Kia Sedona LX from this dealership back in February after being reassured…read moremultiple times that the vehicle was in "perfect condition," had "no problems," and had been thoroughly inspected. They constantly talked about running their business with honesty and transparency, but my experience has been the complete opposite. Only about a week after purchasing the vehicle, the throttle body failed. After driving it more, I started noticing serious engine issues including lifter noise and what appears to be rod knock. It became obvious that fresh oil had likely just been put in before the sale to temporarily quiet the engine noises and hide the problems. While scanning the vehicle with an OBD2 scanner at the dealership, a catalytic converter code also appeared. When I brought it up, they completely brushed it off and acted like it was nothing to worry about, despite it clearly being connected to ongoing issues with the vehicle. What makes this even worse is the complete lack of communication afterward. I called multiple times and never had my calls answered, and when I sent messages, I never received a response. Once the sale was done, customer service disappeared completely. I understand used vehicles can have issues, but being told a vehicle is fully checked over and problem-free when it clearly has major mechanical problems is unacceptable. Based on my experience, I would strongly recommend others be extremely cautious before purchasing from this dealership.

Do not buy from this dealership. He doesn't care what he sells and doesn't disclose…read morestructure issues he is required to disclose. I bought a 2008 pickup and found out that not only was the frame cracked, but JB Weld had been used on it. He took it back and made it a miserable experience and was verbally abusive even though I had mellowed out. I had to get the police involved because he stole my pickup keys and refused to let me have them back when I had to go get a title. You can't make this shit up. DON'T GO HERE!!!!! I would have chosen a negative star, but that's not available yet.

Texted make sure they would still have the car when I went in to test drive. Drove an hour and a…read morehalf to get it and by the time I got there they had already sold it. Super unreliable guys, would not recommend, even to my worst enemy.

Auto Mall? Hiliarous. More like Auto Alley, the size/selection of the place is so inconsequential…read more Test-drove two vehicles (an Acura and a Mazda) and both had deeply concerning issues that the distasteful, phony owner of this sad enterprise downplayed. I suppose most could live with aggressive and deceitful used car dealers if they had an abundance of quality cars on offer at a reasonable price but that's just the opposite here. AVOID.

Service is unacceptable At best!. It appears service…read moretechnicians are rather less trained on Kia vehicles than desired!

We had a mishap & Derek took no time to make it right! He went above and beyond, and we are…read moreextremely grateful!! Thank you so much! 10/10 will recommend.

I normally fuel my rental car before I do my usual road trip from the Twin Cities down to northern…read moreIowa. Yesterday, I forgot to. Instead, while in downtown Rochester, I decided to top my car's gas tank at this Holiday gas station. This Holiday is just off South Broadway. It's a nice, large gas station with pumps in the double digits. The convenience store looked massive! I didn't need to go in. I like when U.S. gas pumps accept Canadian credit cards. The one that I used did not prompt for a ZIP code. All went well. I simply had to insert it and enter my PIN. Holiday is affiliated with Cub Foods. I got prompted to enter my Cub rewards card. I don't have one, so I skipped that part. I was thrilled to have topped off my car's gas tank. The area around the gas pump that I used was clean and great. The only downside was that each pump has a screen that plays ads. Every one was saying something that it does get noisy. This gas station is spacious. A Rochester bus was parked off to the side, likely taking a break before going back on its regular route. It didn't block any vehicle coming in and out of this gas station. I had a pleasant experience. I'll need to check out the convenience store next time I'm here. (492)

This is now rebranded as a Circle K. I needed cash at US Bank atm, and Google maps brought me to…read morethis out of the way location. Filled up gas tank, got cash. I broke a $20 bill and got 2 waters. Then it poured rain. Ran to car. Used the bathroom and it was clean. No concerns.