We scheduled an appointment to view one vehicle on their lot. We show up, we sit around for about…read more10 minutes in this room that smelled like essential oils threw up. It was so nauseating to the point where we were just finding reasons to stand outside from the headache. An individual walks out with a battery starter and brings back the car we had asked to see. The vehicle had little things wrong with it. The little things like a corroded rear view mirror and rusted out rims. But this confused me, as they were simple things that could've been an easy fix.. why wouldn't they have at least done that? The dashboard began to have a Master Warning light randomly after set on for about a minute. The guy then told us that it was because the doors were open and the engine was on.. didn't seem legit. When I tried to ask more general questions like if there was any work done on the vehicle since being in their care, he shrugged me off saying he didn't speak English well. He also didn't seem like he wanted to go for a test drive. Once going back in to speak to the main man, the first thing he did was slap a note with the total amount of the vehicle and the cost of the fees. Not even a hello, not a how are you, not even confirming the car. Once we told him that we actually wanted to look at the other vehicles and named off the two we also wanted to see, he shrugged his shoulders and told us "making my staff go look for it, just too much" and told us to go look for it ourselves and let him know which ones. Even though, we could name which models and what cars we wanted to see. After a second or two of walking around, we turned around and got into our car and left. After arriving home, we looked over the reviews and realized we made a good choice today by not doing business with these people.

Beware of This Dealership - A Scam Operation!…read more Last Tuesday, we visited this dealership, thinking it was a customer-friendly place. We were the first customers of the day, and the owner, George, let us in. He asked what kind of car we were looking for, and I told him our budget was between $4,000 and $5,000. Despite this, he kept asking questions, and I reiterated that we were only interested in cars within that price range, hoping for a good deal. I had already checked their website and saw a 2008 Chevy Malibu listed for $4,500. Instead of helping us find a car, George seemed reluctant. So, I specifically mentioned the 2008 Chevy Malibu. He went to get the car but returned with a new price tag, now altered to $4,900. I pointed out that the website had listed it for $4,500. He frowned and claimed that his son kept changing prices without notifying him but assured me that he would honor the original $4,500 price. That was the first red flag. I asked him to pull the Carfax report, and he became aggressive, questioning why I was so insistent. He started yelling that all his cars were in good condition and had no warning lights on the dashboard. I remained calm and told him, "Sir, I'm sorry, but I need to know what I'm buying." When I requested a road test, he had his mechanic replace the old battery. I asked when the oil was last changed, and he vaguely responded, "The oil is okay, but go change it yourself right away." We went on a road test, and while the car wasn't in great shape, it was somewhat expected for $4,500. Compared to my 2021 VW Atlas, it felt like a wheelbarrow, but I couldn't complain given the price. We finalized the deal, but as I was about to start the engine and leave, every warning light on the dashboard suddenly lit up, and the car began vibrating. I immediately called George over to see for himself. He looked confused, drove the car to another garage, and had a different mechanic check it. They assured me it was just the new battery and that it would be fine. George promised that if the issue persisted, I could bring the car back. Just two days later, the car stalled while I was stopped at a red light. It restarted after five minutes, so I didn't report it, hoping it was just a minor glitch. However, while driving to work, the issue worsened--not only did the warning lights come on, but the wheels locked while I was on the highway. I was terrified for my life. Luckily, I managed to steer the car to the side and pull over. I immediately called the dealership, and George's son answered. I asked to speak to George since he was aware of the car's condition, but his son insisted I deal with him instead. I explained everything, and he rudely told me that the car wasn't under warranty, so I couldn't return it. I reminded him that his father had acknowledged the issue, which is why I wanted to speak with him. After some back-and-forth, he finally told me to bring the car in. The next day, I towed the car at my own expense--$125. When I arrived, I found George, who initially pretended not to remember me. After I explained everything, he finally said, "Fine, let's take it to my mechanic again." He asked us to wait in the office while the mechanic worked on the car. While waiting, we were having a conversation amongst ourselves when another man, presumably another son of George, walked in and rudely ordered us to stop talking. He commanded everyone to "shut up" because our car was being fixed. I was shocked and asked, "Excuse me? We weren't even talking to you. How do you have the audacity to tell us to shut up?" He then started cursing and demanded that we leave the office. At that point, I lost it. Who did he think he was? We weren't trespassers--we were customers whose car was outside being fixed by his father. We stood our ground and made it clear that he couldn't just order people around like that. He eventually backed down. Meanwhile, some potential customers walked into the dealership while no staff members were inside. They asked if we worked there, and we told them the staff were outside. They sensed something was off and asked if we were there to buy a car. I was honest and told them we had just purchased a car from this dealership, and it had serious mechanical issues. Since no one was available to assist them, they walked back outside. Just a few minutes later, the rude son stormed in, yanked the door open, and furiously ordered us to leave, accusing us of "chasing away his customers." I told him, "Sir, we didn't chase anyone away." He became aggressive, started yelling, and even threatened to force us out while throwing around F-bombs. I calmly told him, "How can we leave when your father is outside working on the car and told us to wait for him?" The two brothers then began threatening to physically remove us. Their father, George, joined in, slammed the car keys on the table, and told us to leave as well. We stood our ground. They then threatened to call the police on us.

I have been servicing my VW Passat TDI for five years at Park Place, and I have never had a poor…read moreexperience. I've had major warranty repairs and regular maintenance, and each time I have been treated like their only customer. I like them because: 1. They pay attention to their customers and do the small things such take you to work and pick you up in their courtesy vans (which are always ON TIME). 2. They quote you a fair price and don't add surprise charges that show up when you pay. 3. They patiently explain what they need to do and why. 4. They have your car ready when they say they will or they let you know promptly about delays and their cause. 5. They do great work with competent, skilled mechanics, and they stand behind it. 6. If you leave a message, they call you back, promptly. I'd rate them the best dealership with service I've experienced in the thirty plus years I've been driving, which includes living all around the USA, in Canada, England, Germany and Australia.

Be careful of bait and switches from their sales and finance! We were lied to on two separate…read moreoccasions while shopping for a BMW. The first time, they showed us a lease offer with an EV credit and a high residual value. Once we went in, they told us there was no EV credit and lowered the residual value of the car below what they originally showed us. The second time, they gave us an offer that included an employer rebate and their "lowest" possible APR with BMW Financial. We were pressured to sign an agreement before confirming that the rebate existed. We walked out on the offer and found out that the rebate did not exist, and there was a much lower APR offered by BMW that we qualified for. The fact this happened twice on separate occasions makes us wary of doing business with any Luther owned dealerships, like Park Place. We would advise against buying from them if you are looking for a new vehicle.

Very disappointing experience. On August 27 at 7 pm, I signed a purchase agreement for a 2023 Ford…read moreEscape. Since my bank was already closed at that time, the finance manager assured me that I could bring the check the following day. The next day, August 28, I went to my bank, obtained the check, and returned at 2 pm to complete the purchase. To my surprise, the dealership had already sold the vehicle without notifying me. Selling a car under these circumstances shows a lack of professionalism and respect for customers. I will not be doing business with this dealership again, and I strongly advise others to be cautious.

An absolutely wonderful buying experience from the Rochester Ford crew…read more Aaron Salveson has been great to work with. Mike Jasik (finance) made what is usually the most painful part go very smoothly. Also, thanks to Mike Harris and Tony. I wouldn't consider going anywhere else ever again.

As always, excellent service. Great attention to detail. A very satisfied customer with both of my…read moreToyotas.

If I could give zero stars I could. 1hour & 45 mins to get a key fob, just seems ridiculous but…read moremaybe that's just me? But let's back up because maybe this all sounds like I am overreacting to someone just seeing the first headlines. I made an appointment over 2 weeks out to get a new key & fob. I was told they had the key in stock. The day of I called to make a modification to my appointment as I didn't have extra time to have them look at the recalled part. To have the guy tell me they didn't actually have a key or fob for my appointment. 5 mins later I get a call saying, they do have my key and they can still get me in. Being told 20-30 mins should be how long it'll take. Upon arrival, they couldn't tell me how much the key or fob was going to cost. They told me it would be 45-60 minutes for a key/fob. At almost an hour of waiting I was then told it would be another 20-30mins since they were having trouble with my key, ended up being 45 mins. I will never be going to this dealership for anything ever again. They were beyond disorganized. I would not recommend them to anyone.

Every time I get service done at this location the bar is set a little higher. Zoey is amazing and…read morehelped us navigate what was most important for regular service on our high mileage car. With money being tight these days, it is a relief to come to a business that isn't trying to squeeze more money out of you. They work more as a trusted partner. We live 9 hours away and alway make sure we get our service done here when we are in town.

I told the salesman I was trading the car in 6 mo. He failed to mention that particular car had a…read morevery bad trade in value. I understand depreciation. I don't think that over 70% is normal for 6 mo. I won't go back.

Can't trust the service department. Had to mark my tires to make sure I got a tire rotation and…read morethey said they did and they didn't. Charged me for an oil filter when I provided my own. I asked for and payed for mobile1 and I got lube tech instead. Since I have left I have bought 3 new Hyndias from Burnsville Minnesota

Rude and incompetent. You go there for a service appointment and no one greets you or tells you…read morewhere to go, do, etc. Too many people and no one knows whats going on. I had parts they ordered for me under two versions of my name, when I asked if both were used they don't give me an answer just start an attitude. Worst customer service I've ever received at a dealership... so bad I was surprised.

Fantastic car-buying experience at Rochester Chevrolet! Huge thanks to Luke, Jennifer, Al, and Nate…read morefor making the process comfortable, knowledgeable, and honest. Highly recommend!

Brought my 16 Colorado in with a defrost issue that I've been trying to solve unsuccessfully, and…read morethat two other dealers couldn't fix. It took them two tries, but they found the issue and now it's working perfectly. They did not charge for diagnosis for the second attempt (understandably), and the overall pricing was reasonable. Worked with Chris, Amanda, and a tech (his name escapes me). The valets did a great job as well! If I have any auto issues down the line, I'll likely be back.

Just picked up my car from Mercedes-Benz of Rochester! Wow! I can't say enough about how great the…read moreteam at MB Rochester is! From start to finish these guys have been rock starts! Everything from scheduling the service appointment to picking up the loaner to picking up my car was all A++++! Thank you!

We have been servicing our Smart cars here for years. The work is always professional and done…read morecorrectly.