I wouldn't send my family here. That is based on multiple experiences treating numerous residents in the facility. Almost every visit the staff has been rude and disrespectful to me. They don't seem to welcome care of their residents. I dread having to deal with the front desk staff. If you can't treat visitors with respect, you shouldn't be the first face one sees when entering the facility. Time to retire is what it appears as. read more

This place totally neglected my mother. She ended up with UNSTAGEABLE BEDSOARES, wounds all over her body and necrosis on her feet. This is what's killing her. She had NONE of that when I brought her there in March. In June the emergency room Dr told me they all GASPED when they saw her wounds and the neglect she suffered. Adult protective services is covering up for this horrible place. DO NOT TAKE YOUR LOVED ONES THERE!!! read more

See all

My father was a resident of Rock Creek for a bit over a year. Although we parted ways under less than desirable circumstances, I think it's only fair to honor Rock Creek's many positive points. I would offer more stars if it weren't for the negative scenario we encountered at the end of my father's residency. Rock Creek is very clean and spacious and there are lots of activities to keep the residents engaged. The facility is decorated with lots of memorabilia and nostalgic music is regularly played in the common areas. This was something that helped my father feel comfortable in the beginning, especially since his attention and memory span seemed to be stuck in the 1970's. During visits my dad would routinely show us the memorabilia with pride as though it were his own personal collection. When he got to the point that he was no longer ambulatory things kind of went downhill. My father received excellent care while he was in hospice (two times) and fair care the rest of the time. As a former police officer my father was trained in self defense and always very alert of other residents, which caused lots of friction with the staff. Shane had issues with my father and had expressed his fear of my dad on more than one occasion, which I think truly harmed the level of care my dad was given. Rock Creek sent my father to behavioral health due to his sundowner outbursts and behaviors (understandably so), but this also become a point of contention with Shane and the Executive Director. Once my father received the proper medications, he seemed to calm down, but other residents would frequently have outbursts that were never addressed by Rock Creek. In order to maintain residency, we were required to sit with my dad from the time he woke up to the time he went to sleep. We heard and saw a lot of the darker side of Rock Creek during those long stays. One resident in particular had the habit of smacking staff and other residents, and he was never sent out for care nor was his family required to sit with him and monitor his behaviors like we were. When I raised this issue with the Executive Director, we were effectively told it was not our business to comment on that. I disagree since we bore the burden of my father's hospital visits and had to fight with Medicare to pay for everything. If the other resident had been treated equally this would be a non-issue. We were also charged extra for adult diapers, wipes, and gloves because my dad supposedly used too many. However, during our visits and babysitting we never saw my father changed or cleaned up. We had to ask to have him changed otherwise he would sit in his own mess despite being assured that changings would take place every couple of hours. My father ended up developing sepsis, a UTI, and his kidneys were failing due to the lack of care. We were regularly told that we were not allowed to visit without an appointment (after we got through the babysitting phase), which is not documented in any of the agreements we signed and during those times we were always told my father was in good health. Right before my father went to the hospital for septic shock, extreme dehydration, and renal failure, we were told my father was doing great. The next morning, he was sent to the hospital and nearly died. The attending physicians told us not to return my father there due to extreme neglect. His condition would have been extremely poor during the times we were told he was doing great. When I confronted the Executive Director, Stephanie, about this, I was told that my dad just 'seemed different'. No documentation existed to explain the large, infected gash on his arm (which also would have been present for a good length of time) nor his condition leading up to his hospitalization. You should see the photos of him when he got to the hospital. Even a blind person could have seen the severity of his condition. read more

My family cannot say enough about the professional, thorough, empathetic, loving care that our husband and father received during his 5 months at Rock Creek. A major part of this success and positivity is due to the incredible administrative staff, the careful hiring practices, the respect shown by all, the training, the longevity of service of each employee, and the knowledge of those who work there that they are part of a larger picture, and they show that in their loving care of each resident. I wholeheartrely recommend Rock Creek to anyone seeking solace and memory care for their loved ones. Barbara Bunger, Goodyear, AZ read more

Best place ever for loved ones. My mother was there for 11 months. She was treated as family. The staff was wonderful, caring individuals. My mother never had a need that wasn't quickly resolved. The food was excellent. The facility is always clean. There are daily activities for the residents. The rooms are spacious and bright. The one low review makes no sense. The person must be confused and is thinking of another facility. Rock Creek is fantastic. Take a tour at any time. You won't be disappointed. read more

Not a place for your love ones to stay. Looks nice but Family friend say otherwise. Management is all about the money. Please stay away for your own good! read more

I don't know who Hawk is, but he is really off base and the review is based on second hand gossip. My Mom was there for two years and my Dad has been the there for five years and I couldn't be more grateful that we found Rock Creek. The staff have become like extended family. The facility is clean, bright and nicely decorated. The food is quite good and the staff continually go out of their way to go the extra mile. In seven years we haven't had a bad experience. It is not an easy job to take care of people with dementia, yet the staff are always cheerful and compassionate. They have quite a few activities during the day, although they are all within the facility. I have full confidence in the staff and highly recommend Rock Creek. read more

Placing a loved one in an Alzheimer's center in one of the most difficult decisions anyone can make. When it became clear that my wife needed more than I could provide, I visited numerous care centers. They were very nice, but there seemed to be something missing. A friend suggested that I call his friend, who was an expert in this field. I did, and the woman gave me a lot of information and suggestions, one of the missing things when I spoke to other facilities. The contact in the other facilities were usually marketing persons, not specialists. When I asked Stephanie how she became so knowledgeable about Alzheimer's, she told me that she was the administrator at a facility. She never once tried to entice me to place my wife in her facility, Rock Creek. I asked if she thought my wife was a fit in Rock Creek, she said "probably," but she wanted to come with her Director of Nursing, Kari, to evaluate my wife. They came out promptly, and unlike the other centers, their evaluation process was very different. They didn't ask the usual questions, like "who is President." The questions were formed to explore the workings of the brain, such as "you are reading a book, Have you read others by is author? What did you like about those other books?" It was clear that this group was different. As Stephanie and Kari discussed my wife's situation, they were not quick to make a diagnoses. They were able to say that she exhibited the characteristics of Alzheimer's, but were not able to be certain as to what physical problems, like COPD, were driving her dementia, but they felt that perhaps if some of her physical problems could be mitigated, she might not be as affected as she seems on first impression. When I visited the facility, there clearly were sufficient care givers, more so than in other centers. I made up my mind on the spot, and my wife entered the following week. The swelling in her ankles is for all practical purposes, gone, after less than two weeks. She tells me the meals are very good, unusual for institutional meals, and a real compliment from an excellent cook in her own right. I visit daily, and she is clean, and comfortable. She realizes that she is not home, but is comfortable and has stopped asking me to take her home. All this in less than two weeks. Rock Creek doesn't work miracles, but is clearly able to provide an undefinable quality, both for the resident and the family, that makes an extraordinarily difficult situation palatable, because of the presence of the most important quality, a human dimension that was missing in the other centers I considered. For those of you facing this kind of critical decision, I can only say, you will know where to place a loved one when you see it. And if my experience is any indication, you will surely see it at Rock Creek. read more

I'm not sure who the person is that complained, but they couldn't be further from the truth! This Alzheimer's Care Facility & the people who work there are amazing! My mother's been in Rock Creek for four years, and we moved her from another facility nearby that was corporate owned & operated. There's a big difference between being just a number in a corporate run home, and being truly cared for in the privately owned Rock Creek. My father & I have checked out all the Alzheimer's facilities & non compare to Rock Creek! read more