I have been fortunate to have Don as my property manager for more than 15 years. He is the best…read morethere is in the business. He is sincere, trustworthy, knowledgeable and acting in my best interest all these years. I would recommend him highly for anyone looking for property mgmt. services in the Austin, TX area. I have throughly enjoyed my interactions and delings with him. He is a real gentleman who cares about getting the right tenants and dealing with maintenance and repair issues. He has become like family to me now. Thank you Don, for all you do for me.

Don is very realistic and a straight shooter. This was my first time renting a home and out of all…read morethe agents and companies we spoke with he had the lowest fees and by far the most simple process. I would recommend him. And he answers the phone and calls back. All the simple things to put me at ease being a first timer! But it wont be my last!

I greatly appreciate Ryan taking the time to make this right. I understand at time we can't…read morecontrol what property owners do, but I am very happy that Ryan has kept in communication and continued to update me on this matter.

They really care about their residents and want everything working properly and safely. Very quick…read morein responding too! Much better than my old property manager!!!! Pierce is great! Honestly the whole staff is !!

I leased a property managed by this company and would NEVER under any circumstances recommend them…read more They are also known as GDAA prop mgmt here in TX. Issues like central A/C being out for 3 weeks in the middle of summer, busted pipe with NO water for 3 days, charging for tree branch clean up when I was told previously it was covered as a weather event. I asked for 1-2 nights hotel when I was without A/C and water and they refused. They also gave out my number to vendors who were trying to reach them. This went on for 2 years. I just received another call today and I no longer reside at the property. Tenants beware!

Worst company in the world. If you see a property managed by them run. They have ridiculous rules…read more Moved out in April. It's now August, no word on my deposit, no communication on deductions. I have called/emailed multiple times, they say they will follow up but never do. It never takes this long to get a deposit back. So save yourself the future headache, don't rent a property managed by them.

I have been using Mars Hill Realty to manage my rental house in Round Rock, Texas for the last 7…read moreyears. They have done a great job responding to the tenants need and keeping my rental house in top shape. I love the fact that they are proactive in recommending repairs to various parts of the house before it becomes very expensive to fix. In addition to the superb service they provided me, they have a top notched team who treats me like family. Everyone is very professional, respectful, and caring. One of the team member whom I've had the pleasure of working with over the years is Valerie Tillery. Valerie is very knowledgeable in real estate and property management. Whenever I have a question regarding my investment property, Valerie always responded quickly with clear answers to my questions. I've always felt that Valerie takes her time to make sure that any concerns or issues I have about my property is well addressed. Under her management, my rental property was never vacant for more than a week or two between tenants. That's just the time it takes for the crew to get the house ready for the next tenant. We usually have a new tenant signed a rental agreement before the old tenant moved out. My investment house have been cash flowing nicely since my purchase. I enjoyed working with Mars Hill Realty so much that I'm in the process of closing on another property in Georgetown, Texas for them to manage. Aside from Texas, I was also looking at Florida for my second investment home. While the housing prices in Florida is comparable to Texas, the cost of investing in Florida is cheaper than Texas because they have lower property tax. So why didn't I invest in Florida? Because Mars Hill Realty does not do business there. There's no property management that I trust more than Mars Hill Realty. In fact, it was Valerie who introduced me to the neighborhood that I'm buying my second investment home in. My experience as a property investor has been really stress-free with Mars Hill Realty managing my property. If you want a property management company that takes care of your property as if it's their own, you should consider working with Mars Hill Realty. I promise that you won't regret it.

Mars Hill Realty Group is a fantastic company to work with. Specifically I worked with Bree on my…read morelease renewal and she was great and made the process so easy. She is professional, super helpful, quick to respond, and informative! Love working with her because she really wants to see her clients happy and is so sweet.

I leased a property managed by this company and would NEVER under any circumstances recommend them…read more They are also known as GDAA prop mgmt here in TX. Issues like central A/C being out for 3 weeks in the middle of summer, busted pipe with NO water for 3 days, charging for tree branch clean up when I was told previously it was covered as a weather event. I asked for 1-2 nights hotel when I was without A/C and water and they refused. They also gave out my number to vendors who were trying to reach them. This went on for 2 years. I just received another call today and i no longer reside as the property. Tenants beware

Jasmine was very helpful. No one else responded to my move in needs until I left a one star Google…read morereview, then the Manager called me and mocked me, laughing at me until I hung up. So if you want a response getting mocked instead of help, leave a one star review. Otherwise, you're not going to hear back from anyone. Lastly they have new, inventive ways to nickel and dime you to death. The most unprofessional people I have to deal with in my life by some distance. Thanks again for calling about my one star review and laughing at me... classy people

Salman was our property manager at a home we rented in The Village at Wells Branch…read more Over our 1.5-year lease, we dealt with multiple issues, including recurring AC breakdowns and pest infestations. While any home can have problems, what mattered most to us was timely communication and concern--especially during Texas heat waves. Unfortunately, Salman often ignored or delayed responses, and we had to follow up multiple times to get even temporary fixes. When we moved out, he deducted $280 for house cleaning, in addition to $314 for carpet cleaning. When we asked for specifics, he sent pictures showing just a couple strands of hair and minor dust--plus a toilet that had collected grime between our move-out and his walkthrough. The charges felt excessive and out of step with how we left the home. The AC issue remained unresolved through our entire lease, with only temporary patches ever done. I would not recommend renting this home or any property managed by Salman.

Salman Ashraf is a great guy who will take his time to help you get informed about your needs as…read morehome owner who is looking for a renter. I had a hoarder that ruined my house and hadn't no clue how to rent out my property properly once I finished all the fixings. He got me a renter within the month and took care of the contracts and details to prepare the house for the renter. he's a no sense guy who will always look out for you best interest. payments and up keeps to the house were always maintained and on time. I couldn't thank him enough for helping my maintain my invest since I'm all the way in San Francisco, CA. I would recommend him to anyone looking for a property manager or wiling to buy or sell your home.

Very uneducated property managers about the property they manage and extremely slow to respond…read more Would recommend looking else where.

Ps property management recently took over falcon pointe community. Within the first month they…read moreover billed me. I removed auto pay until it caught up. Now they are charging a late fee for a partial payment now that it's caught up to the over billing. They are flat out refusing to refund or remove it. Falcon pointe needs to find a better property management company that this. They are treating the customer terribly within their first months here. Do not use PS property management if you care about the residents. Update. They called me and admitted they made a mistake but I have to wait until next week to get an answer about the refund of the late fee. I will update next week

I'm writing on behalf of my mother, a senior citizen who rented from this property management…read morecompany. While the home served its purpose, the move-out process has been nothing short of unethical and manipulative. Despite the lease not requiring 60 days' notice to vacate, the company is attempting to withhold part of my mother's $8,880 deposit based on a claim that was neither communicated nor supported by the lease. They even sent her a lease renewal offer within 30 days of lease-end--completely contradicting their own supposed 60-day standard. To make matters worse, they have refused to conduct an in-person walkthrough, despite multiple requests. For a senior tenant with such a large deposit on the line, this lack of transparency is alarming and unprofessional. We are documenting everything and will be pursuing this matter through legal channels if necessary. We also intend to report this company to the Texas Real Estate Commission, Adult Protective Services, BBB, local housing authorities, and media outlets if these predatory tactics continue. This is a clear example of how not to treat tenants, especially vulnerable ones. Proceed with caution.

I have probably written 2 reviews of places in my entire lifetime. The lady I spoke to was the…read morerudest person I have EVER talked to regarding homes. I spoke to probably 10 or more realtors this week. She was rude, condescending, and specifically stated that they are allowed to discriminate against my ESA animals because they can "pick the best app". I told her I was no longer interested in the property because I did not want to work with her in particular. The place was pretty much my dream home too. Shame. Get better at your job, lady. There is no excuse to talk to someone the way she talked to me for no reason. I had to call her out on the way she was speaking to me. I was so caught off guard. I think her name is actually Karin but maybe I'm wrong. The name fits her perfectly at least.

We have had such a great experience working with Keyrenter over the last 8 years. Robyn is our…read morecurrent contact person. She has always been very professional and polite with all our issues. Having Keyrenter and Robyn manage our property allows us to be completely hands-off and worry-free.

We had a very poor experience with Keyrenter Property Management Austin, particularly as tenants…read more From day one, there were multiple issues, including receiving the property in an unclean condition at move-in, poor communication and follow-through throughout the lease, and aggressive, money-driven tactics during move-out. The team appeared inexperienced and consistently unprofessional. Overall, this was the worst rental experience I've had as a tenant.

I am the first renter of a new complex. I moved in & my unit had not been cleaned. It's a brand new…read morebuild so there was a lot of dirt on the floors, debris on carpet, sawdust in my drawers. Cleaners came 3 weeks after move in & vacuumed, mopped the floors, cleaned toilets and changed trash. They were there for less than an hour. After move in, they changed my house number. No notice was given, no lease amendment was signed prior to change. I found out when I got back from visiting family. I then was told "It's not a big deal just call the companies to get everything fixed on your bills". it took an entire morning (4+ hours) to get things fixed, with no compensation. I still do not have my mail key and I have been here 3+ weeks. Every time I ask, they tell me to go to USPS & it's not their responsibility. I went to USPS and they did not have the keys which I told were dropped off. Still no mail. Overall, not a great first impression. I am military & move around a lot. I would not recommend this property management to future movers. I love the builder, Maurice. He is very kind & attentive, he's actually assisted more with the utility switches than anyone. The place is great, minus all of the things listed above. Moving across the country starting over again at a new duty station, this has been less than ideal. Very much added stress that could have been avoided. I believe they moved me in way too early. ******** Within an hour of posting this, they did reach out to me and were incredibly professional & attentive to my feedback. I was assured it was taken seriously, so I do believe these issues will be completely resolved for the next tenant.

Our family just acquired some property in Texas through MR at the beginning of this year. Everyone…read morethere has been amazing, and specifically for this review, they did a fantastic job leasing several units. We closed in early January and by mid March we were fully leased! Kelli and Victor of the leasing team were so great to work with and were super responsive. Looking forward to continuing to work with the gang through property management and any future leasing. Thank you!!